Award

Membership Recruitment & Promotion of Products

HISTORIC ENVIRONMENT SCOTLAND

This public procurement record has 2 releases in its history.

Award

06 Mar 2023 at 00:00

Tender

11 Jan 2023 at 00:00

Summary of the contracting process

Historic Environment Scotland is seeking a highly experienced team for a contract titled "Membership Recruitment & Promotion of Products". The work will focus on selling memberships, admissions products, and soliciting donations with a strong emphasis on effective communication and customer engagement. The primary location for this contract is Stirling Castle, where a significant number of visitors are expected during the peak season. The procurement method is an open procedure, and the contract covers the peak season from April to late October. The key deadlines include the tender period ending on 13th February 2023 and the bid opening scheduled for the same date. This opportunity falls under the services main procurement category.

This tender by Historic Environment Scotland presents an opportunity for businesses skilled in sales and marketing, particularly those with experience in tourism-related services. Successful bidders must demonstrate a track record in international sales environments and the ability to adapt to fluctuating visitor numbers. The contract period is set to begin on 3rd April 2023 and will run until 31st March 2025 with a possible extension for a further two years. Businesses offering creative approaches to public engagement and who can meet stringent quality and pricing criteria are well-suited to compete in this tender. The procurement process involves electronic submission methods, and interested businesses should be prepared to provide evidence of financial standing and relevant qualifications as part of the selection criteria.

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Notice Title

Membership Recruitment & Promotion of Products

Notice Description

Historic Environment Scotland is looking for a highly experienced and flexible team who can provide a service selling memberships, admissions products and where appropriate, encouraging donations. Outstanding communication skills will be expected, and it is vital that they can engage with our visitors in an appropriate way. The team will have a positive attitude and will be able to work alongside the HES operations team on site. There must also be a high level of motivation to achieve targets. Stirling Castle is a key site for HES and the work will predominantly be based there. In peak season 2022 (April to October), Stirling Castle welcomed 354,819 visitors through its doors. 24% of which were Scots, 19% rest of the UK and 57% were from overseas. The successful team must be confident and skilled at selling in an international environment. There may be a requirement for work at other sites throughout the season, this will depend on visitor numbers and any special events that are being held. The contract will cover our peak season which is April through to late October.

Lot Information

Lot 1

Historic Environment Scotland is looking for a highly experienced and flexible team who can provide a service selling memberships, admissions products and where appropriate, encouraging donations. Outstanding communication skills will be expected, and it is vital that they can engage with our visitors in an appropriate way. The team will have a positive attitude and will be able to work alongside the HES operations team on site. There must also be a high level of motivation to achieve targets. Stirling Castle is a key site for HES and the work will predominantly be based there. In peak season 2022 (April to October), Stirling Castle welcomed 354,819 visitors through its doors. 24% of which were Scots, 19% rest of the UK and 57% were from overseas. The successful team must be confident and skilled at selling in an international environment. There may be a requirement for work at other sites throughout the season, this will depend on visitor numbers and any special events that are being held. The contract will cover our peak season which is April through to late October. The supplier must adopt a flexible approach and be able to come up with creative and effective techniques for approaching the public. The supplier will need to be able to provide sufficient team members., HES anticipates that the staffing commitment will need to flex as anticipated numbers change throughout the season (extra locations/events, busy periods such weekends and school holidays). As a rough guide, HES anticipates 1 or 2 members of staff per day at Stirling Castle depending on the day of the week or time of year. If the supplier feels they can increase sales to a level to deliver ROI by having more staff, this should be highlighted in the tender response. The supplier will be expected to meet HES's internal scoring standards for VSQA and Mystery visits. Details of this will be discussed with the successful supplier upon appointment. There will be a requirement for the team to be on site for staff training before any selling days commence. Due to the team working on HES sites and having access to the till systems the following training courses will need to be completed, these will be provided by HES - - Information Security Awareness (e-learning) - Data Protection Essentials (e-learning) - Introduction to Safeguarding (e-learning) - Counter Terrorism Awareness (e-learning) - PCI DSS (on site training by site management team) We anticipate this to be at least one full day of on site training, and the dates will be agreed with the successful supplier. The supplier is responsible for all issues relating to management of their staff on site.

Renewal: After the initial 2 year contract period, there will be an option to extend the contract by a further 2 years which will be reviewed annually.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000718030
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472869
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services


CPV Codes

98100000 - Membership organisation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£41,720 Under £100K

Notice Dates

Publication Date
6 Mar 20232 years ago
Submission Deadline
13 Feb 2023Expired
Future Notice Date
Not specified
Award Date
6 Mar 20232 years ago
Contract Period
3 Apr 2023 - 31 Mar 2025 1-2 years
Recurrence
After the initial 2 year contract period, there will be an option to extend by a further 2 year so any further notices would be published in 2027.

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
HISTORIC ENVIRONMENT SCOTLAND
Contact Name
Not specified
Contact Email
procurement@hes.scot
Contact Phone
+44 1316688866

Buyer Location

Locality
EDINBURGH
Postcode
EH9 1SH
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Southside/Newington
Westminster Constituency
Edinburgh South

Supplier Information

Number of Suppliers
1
Supplier Name

COMPLETE WORKS (BOO CONSULTANCY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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