Planning

Strategic Partner supporting the Digital Transformation Strategy and Infrastructure Refresh.

NHS 24

This public procurement record has 1 release in its history.

Planning

13 Feb 2023 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The procurement process is currently at the planning stage, initiated by NHS 24, a central purchasing body in the Health sector based in Glasgow, UK. The organisation is seeking a Strategic Partner to support the Digital Transformation Strategy and Infrastructure Refresh. The planned procurement value is £1,000,000 GBP with the main procurement category being services. The tender is expected to lead to opportunities for businesses that have extensive experience in technology infrastructure refreshes, contact centre operations, digital offerings development, and programme management.

The tender by NHS 24 for a Strategic Partner presents a significant business opportunity for companies with expertise in technology infrastructure, contact centre operations, and digital offerings development. The procurement aims to enhance NHS 24's current digital services through a strategic partnership that can provide the necessary expertise to drive the Digital Transformation Strategy and Infrastructure Refresh. Businesses with a track record in managing complex projects, delivering quality services under time and budget constraints, and facilitating knowledge transfer will be well-suited to compete for this tender.

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Notice Information

Notice Title

Strategic Partner supporting the Digital Transformation Strategy and Infrastructure Refresh.

Notice Description

This is a PIN notice to engage the market for potential interested parties; The procurement of strategic partner to support the delivery of the Digital Transformation Strategy and Infrastructure Refresh for NHS 24.

Lot Information

Lot 1

NHS 24 provides national telephony and digital based services to support patient care in Scotland. This includes the 111 service which is available 24 hours a day, 7 days a week and provides urgent care advice and mental health support day or night. NHS 24 also provides NHS Inform allowing a multi-channel, digital approach. Digital technology sits at the heart of current and future service provision for NHS 24 and this contract will need to develop it further. The reliance on NHS 24's technical and digital infrastructure to deliver our services has, in recent times, been further increased through the recognition of the role NHS 24 has played in effectively managing COVID-19 across all our delivery channels. NHS 24 currently has application and infrastructure support contracts with 2 technology partners that end in Autumn 2025. Our aim is to have a refreshed infrastructure platform operational by that date. The current scope of requirements of the procurement are: 1. Strategic Partner with extensive experience of technology infrastructure refreshes. 2. Demonstrable and extensive contact centre experience and able to bring latest thinking and approach to delivering our service. 3. Extensive experience of developing digital offerings and an omnichannel approach. 4. A Programme Director to sit on and integrate with the Executive Management Team, acting as a critical friend and driving the delivery of the programme. 5. Provide a flexible team to support the delivery of the digital transformation, scaling up and down as required to support the different stages of the work through to implementation. 6. Supply technical project / programme manager resources to act as subject matter experts who are able to challenge assumptions. 7. Following the hybrid working model an onsite presence would be required for key meetings, committees and the monthly Board meeting. 8. The skills and approach to ensure a successful knowledge transfer 9. Demonstrable experience of leading the design and delivery of multiple projects across a range of multi-disciplinary teams with a track record of providing quality services where strict time, cost and quality pressures must be met.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000722397
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB471035
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71311300 - Infrastructure works consultancy services

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Feb 20233 years ago
Submission Deadline
Not specified
Future Notice Date
13 Feb 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS 24
Contact Name
Graham Mirtle
Contact Email
graham.mirtle@nhs24.scot.nhs.uk
Contact Phone
+44 07970212485

Buyer Location

Locality
GLASGOW
Postcode
G52 4RU
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Cardonald
Westminster Constituency
Paisley and Renfrewshire North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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