Award

Provision of ICT Core and Support Services 2023

ARDENGLEN HOUSING ASSOCIATION LTD

This public procurement record has 2 releases in its history.

Summary of the contracting process

The Ardenglen Housing Association Ltd has awarded a contract for the Provision of ICT Core and Support Services 2023 to Grant McGregor Ltd. The procurement stage was completed on 31st August 2023. This contract falls under the services category and utilised a selective procurement method using a restricted procedure. The location of the procurement process was in Glasgow, UK. The contract value was £130,000.

Opportunities for business growth lie in providing ongoing network management, security, and maintenance, IT helpdesk services, strategic planning, technical advice, system design, reporting and monitoring, system administration, hardware and software supply, disaster recovery, and business continuity for the Ardenglen Housing Association Ltd. Businesses well-suited to compete would possess expertise in ICT services, network management, security solutions, and project planning to support the digital strategy objectives of the housing association.

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Notice Title

Provision of ICT Core and Support Services 2023

Notice Description

To provide support for a number of ICT services and to manage and maintain the server estate and end-point security provision. Management of Software Licencing; Connectivity Services, including Network hardware.

Lot Information

Lot 1

-Network Management, security and maintenance: provide ongoing network management, security and maintenance and proactive resolution if any issues found for the duration of the contract period. -IT Helpdesk: provide an efficient and effective IT helpdesk service (with agreed response times), available to end users between 8.00 am and 6.00 pm. This can be delivered fully off-site, on-site or through a hybrid approach. The terms and response times under which on-site support will be provided must be defined in the Service Level Agreement. -Strategy and planning: work alongside AHA to develop and implement our Digital Strategy and execute this strategy through sufficient project planning. It is also expected that our support partner will work with other partners (including SDM Housing Management System) to deliver our current and future Digital Strategic objectives. -General technical advice and design services on systems development, upgrades and improvements. -Able to quote for and supply hardware and system software components when requested. -Reporting and Monitoring: provide regular performance reporting and monitoring, based on service level agreements and reporting requirements. This includes but is not limited to helpdesk service performance in relation to acknowledging, responding to and closing helpdesk tickets and backup success reporting. -System administration services, set up new user, passwords and permissions. knowledge transfer; provide end-users with core training in applications and other Digital related topics at the request of AHA. -Responsibility for all hardware and software installation and maintenance -Provision and management pf an appropriate anti-virus and malware protection service -Advise and support the future telephony refresh -Implementation of Cloud based migration -Disaster Recovery and Business Continuity -Hybrid Onsite and Cloud Backup. Please note only those shortlisted will be invited for Site visits and presentations

Renewal: Initial 3 year contract with option to extend one and two years

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000732401
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499825
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£130,000 £100K-£500K

Notice Dates

Publication Date
29 Feb 20241 years ago
Submission Deadline
13 Jun 2023Expired
Future Notice Date
Not specified
Award Date
31 Aug 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
The contract will be tendered in either 3,4 or 5 years

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
ARDENGLEN HOUSING ASSOCIATION LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G45 OHF
Post Town
Not specified
Country
Not specified

Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified

Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

GRANT MCGREGOR

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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