Notice Information
Notice Title
Provision of ICT Core and Support Services 2023
Notice Description
To provide support for a number of ICT services and to manage and maintain the server estate and end-point security provision. Management of Software Licencing; Connectivity Services, including Network hardware.
Lot Information
Lot 1
-Network Management, security and maintenance: provide ongoing network management, security and maintenance and proactive resolution if any issues found for the duration of the contract period. -IT Helpdesk: provide an efficient and effective IT helpdesk service (with agreed response times), available to end users between 8.00 am and 6.00 pm. This can be delivered fully off-site, on-site or through a hybrid approach. The terms and response times under which on-site support will be provided must be defined in the Service Level Agreement. -Strategy and planning: work alongside AHA to develop and implement our Digital Strategy and execute this strategy through sufficient project planning. It is also expected that our support partner will work with other partners (including SDM Housing Management System) to deliver our current and future Digital Strategic objectives. -General technical advice and design services on systems development, upgrades and improvements. -Able to quote for and supply hardware and system software components when requested. -Reporting and Monitoring: provide regular performance reporting and monitoring, based on service level agreements and reporting requirements. This includes but is not limited to helpdesk service performance in relation to acknowledging, responding to and closing helpdesk tickets and backup success reporting. -System administration services, set up new user, passwords and permissions. knowledge transfer; provide end-users with core training in applications and other Digital related topics at the request of AHA. -Responsibility for all hardware and software installation and maintenance -Provision and management pf an appropriate anti-virus and malware protection service -Advise and support the future telephony refresh -Implementation of Cloud based migration -Disaster Recovery and Business Continuity -Hybrid Onsite and Cloud Backup. Please note only those shortlisted will be invited for Site visits and presentations
Renewal: Initial 3 year contract with option to extend one and two years
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000732401
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499825
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72222300 - Information technology services
Notice Value(s)
- Tender Value
- £100,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £130,000 £100K-£500K
Notice Dates
- Publication Date
- 29 Feb 20241 years ago
- Submission Deadline
- 13 Jun 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 31 Aug 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- The contract will be tendered in either 3,4 or 5 years
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ARDENGLEN HOUSING ASSOCIATION LTD
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- GLASGOW
- Postcode
- G45 OHF
- Post Town
- Not specified
- Country
- Not specified
-
- Major Region (ITL 1)
- Not specified
- Basic Region (ITL 2)
- Not specified
- Small Region (ITL 3)
- Not specified
- Delivery Location
- Not specified
-
- Local Authority
- Not specified
- Electoral Ward
- Not specified
- Westminster Constituency
- Not specified
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY478827&idx=1
18th May 2023 - Provision of ICT Core and Support Services -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY478827&idx=2
18th May 2023 - Anti Collusion Document -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY478827
Provision of ICT Core and Support Services 2023 - To provide support for a number of ICT services and to manage and maintain the server estate and end-point security provision. Management of Software Licencing; Connectivity Services, including Network hardware. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499825
Provision of ICT Core and Support Services 2023 - To provide support for a number of ICT services and to manage and maintain the server estate and end-point security provision. Management of Software Licencing; Connectivity Services, including Network hardware.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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