Award

Vaccination Platform Programme Extension (ServiceNow)

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")

This public procurement record has 1 release in its history.

AwardUpdate

30 Jun 2023 at 00:00

OJEU - F20 - Modification Notice
Summary of the contracting process

The Common Services Agency (more commonly known as NHS National Services Scotland) has awarded the contract for the Vaccination Platform Programme Extension (ServiceNow) to ServiceNow. The procurement was for services in the healthcare industry located in Edinburgh, UKM. The contract period runs from October 1, 2021, to March 31, 2023, with a total value of £2,757,531.42, aiming to enhance the National Vaccination Scheduling System (NVSS) for Covid-19 Vaccinations.

This procurement opportunity offers potential for growth to businesses providing IT services in the healthcare sector. Companies specialising in software solutions, particularly in incident management, IT business management, and database encryption, would be well-suited to compete. The contract presents an opportunity to contribute to critical healthcare infrastructure in Scotland and align with the digital transformation initiatives in the healthcare industry.

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Notice Information

Notice Title

Vaccination Platform Programme Extension (ServiceNow)

Notice Description

Lot Information

Lot 1

ServiceNow has been implemented in NSS since 2017, as a platform with licenses for IT Service Management (e.g. Incident, Change Request, Problem Management), IT Business Management - now known as Strategic Portfolio Management (Demand, Project Portfolio Management, Agile Development, Resource Management), App Engine (Custom App) licenses, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery. When Covid-19 hit, ServiceNow was quickly identified as a key solution to meet a range of urgent and critical needs with many capabilities deployed into live production. The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented on the NSS's existing ServiceNow platform. In November 2020, NSS on behalf of Scottish Government, were commissioned to urgently build and implement a National Vaccination Scheduling System (NVSS) for Covid-19 Vaccinations. This solution allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Other elements of the solution support case management for contact centre agents, inventory management and reporting across the scheduling components and inventory. The NVSS licenses and associated infrastructure, as well as the Contact Tracing CSM licenses, are the subject of this renewal

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000737301
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN482599
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F20 - Modification Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,757,531 £1M-£10M

Notice Dates

Publication Date
30 Jun 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Oct 20214 years ago
Contract Period
1 Oct 2021 - 31 Mar 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")
Contact Name
Paul McKinney
Contact Email
paul.mckinney@nhs.scot
Contact Phone
Not specified

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

SERVICENOW

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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