Award

Provision of Call-touch (Command and Control)

SCOTTISH FIRE AND RESCUE SERVICE

This public procurement record has 2 releases in its history.

Summary of the contracting process

The Scottish Fire and Rescue Service has recently completed an award procedure without prior publication of a call for competition for the provision of Call-touch (Command and Control) service. The procurement stage was "complete" with a contract value of £48,553. The tender was for goods and involved an award notice including key details about the buying organisation, the specific service to be provided, and the rationale for the procurement method used.

This tender for the provision of Call-touch service by the Scottish Fire and Rescue Service offers opportunities for businesses in the public order and safety industry category. With a focus on maintaining service provision amidst contract changes, businesses providing technical support and maintenance services, like Zetron Inc, are well-suited to compete. The procurement process highlights the importance of continuity in service provision and technical expertise for successful engagement with the buying organisation.

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Notice Title

Provision of Call-touch (Command and Control)

Notice Description

Provision of CallTouch

Lot Information

Lot 1

The Scottish Fire and Rescue Service currently operates three Operations Control (OC) located in Dundee, Edinburgh and Johnstone. Each OC operates with a mobilising system (CAD - Computer Aided Dispatch), telephony and radio system (ICCS - Integrated Communications Control System), interconnected to various networks and ultimately to Station End Kit which notifies crews when they are required to attend incidents. These networks also allow telephony to connect to the Operations Control Room and Airwave Radio to facilitate incident ground communication. Following the award of a contract to a new contractor, it was intended that SFRS would switch off legacy CAD and ICCS provision when the new contract provision went live. This new contract was recently terminated before the solution could be implemented. As a result, there is a need for the SFRS to maintain current service provision for all three OC's with existing legacy services providers to ensure the continuation of service provision in the interim period until a new mobilising system can be procured and fully implemented. This notice relates to the ICCS provision at Edinburgh OC.

Procurement Information

The SFRS was established by the Police and Fire Reform Act (Scotland) 2012 (the Act) and replaced the previous eight legacy services, each of whom operated their own independent Operations Controls (OC's). The new national SFRS rationalised the 8 legacy Fire & Rescue Service Operations Controls (OC's) into 3 Service Delivery Area (SDA) OCs resulting in each OC operating a different CCMS platforms based upon their original legacy mobilising systems, consisting of either integrated, or separate but interdependent technologies enabling them to perform all of their functions. Each OC operated with a mobilising system (CAD - Computer Aided Dispatch), telephony and radio systems (ICCS - Integrated Communications Control System), interconnected to various networks and ultimately to Station End Kit which notifies crews when they are required to attend incidents. These networks also allow telephony to connect to the Operations Control Room and Airwave Radio to facilitate incident ground communication. In 2018 the SFRS awarded a contract to replace existing legacy systems and had been working with the contractor towards the implementation of the new solution, whilst still continuing with legacy service provision in order to ensure there was no impact on operational requirements. In early 2023 before the new system went live, the SFRS terminated the contract. The Service is now about to commence a new procurement process for a New Mobilising System. In the interim period until the procurement process can be completed and the New Mobilising System is fully operational, it will be necessary to continue with the existing legacy service providers at the three locations of Edinburgh, Dundee and Johnstone. Each location operates a bespoke solution, which the original providers of the systems are required to service and maintain due to the technical nature of the systems at each OC. Zetron previously NEC are one of the legacy suppliers to the SFRS. It is therefore the intention of SFRS to enter into a further contract with Zetron for the continuation of the necessary support and maintenance for relevant sites due to Zetron having supplied and installed the existing bespoke legacy systems and also being the provider of the support and maintenance. It is necessary for the same supplier to continue with this service provision to ensure continuity in the interim.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000745255
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN507382
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£48,553 Under £100K

Notice Dates

Publication Date
13 Jun 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Sep 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SCOTTISH FIRE AND RESCUE SERVICE
Contact Name
Calum Anderson
Contact Email
calum.anderson@firescotland.gov.uk
Contact Phone
+44 1416464637

Buyer Location

Locality
CAMBUSLANG
Postcode
G72 7NA
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM95 South Lanarkshire
Delivery Location
TLM Scotland

Local Authority
South Lanarkshire
Electoral Ward
Cambuslang East
Westminster Constituency
Rutherglen

Supplier Information

Number of Suppliers
1
Supplier Name

ZETRON

Open Contracting Data Standard (OCDS)

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