Award

Award of LEZ Marketing Campaign Phases 4 and 5

TRANSPORT SCOTLAND

This public procurement record has 1 release in its history.

Award

08 Apr 2024 at 12:24

Summary of the contracting process

The Transport Scotland has recently awarded a tender titled "Award of LEZ Marketing Campaign Phases 4 and 5". The contract is valued at £508,886.08 GBP and was signed on 22nd February 2024. This procurement process was an award stage involving multiple suppliers, with Republic of Media being the successful bidder. The tender falls under the services category and was initiated through a tender process. The procurement sought services related to media planning and buying activities for the LEZ communications strategy.

This tender provides an opportunity for marketing, advertising, and consultancy firms that have expertise in developing media strategies, understanding audience behaviour, and implementing evaluation and measurement techniques. Businesses with experience in social marketing, targeting diverse audience groups, and delivering innovative media solutions would be well-suited to compete in this tender. As the contract is currently active, interested firms can explore collaboration opportunities and submit competitive bids to further their business growth.

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Notice Title

Award of LEZ Marketing Campaign Phases 4 and 5

Notice Description

We wish to appoint a service provider who can demonstrate their capability and expertise against the following outputs to provide the most effective media planning & buying activity for the LEZ communications strategy.1 - Strategy DevelopmentThe service provider must be able to segment audiences appropriately for the campaign topic, have sound knowledge of research techniques required to uncover insight to inform effective media planning and strategies. The service provider must demonstrate the ability to draw conclusions from research to enable effective media planning and must demonstrate excellent media strategy development capabilities.The service provider should also have an understanding of and be able to apply behaviour change principles in order to maximise uplift in behaviour change for the proposed campaigns ensuring the most appropriate channels are recommended.The service provider must also demonstrate a clear passion for new ideas and developing fresh, innovative media solutions.The strategy function of the service provider must work closely with the Marketing and Insight Unit's Strategy & Insight Team.2 - Understanding/KnowledgeThe service provider must have a strong understanding of the Scottish Government's purpose and its role in creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth.In addition, the service provider must be aware of and understand the National Outcomes for the LEZ communications strategy. They should also have a good knowledge of the key issues and media opportunities within these portfolios.The service provider must proactively monitor innovation and development within the sector, understand the related consumer habits of target audiences and be able to recommend effective media solutions in support of the aims of public information, direct response, or social marketing activity.As previously mentioned, the service provider should also have a strong understanding of the principles of social marketing. This is essential as improving lives through changing people's attitudes and behaviour is central to the Marketing and Insight Unit's purpose and outputs.3 - Evaluation and MeasurementAll Scottish Government marketing activity will be measured for effectiveness against SMART objectives (see Marketing Brief below in this schedule) which the Marketing and Insight Unit will set, outlining a full evaluation plan at the outset of any activity.The service provider must demonstrate how the proposed media strategy will deliver against these objectives, outlining KPIs for each channel, clearly indicating how each contributes to the overall campaign. This should include, where relevant geographic, age, socio-demographic and/or behavioural and intent-based targeting.Results and success could be tied into hard measures, such as direct response or longer term attitudinal and behaviour change, delivery of key policy performance indicators and/or return on investment. It is expected that evaluation will naturally feed into the planning cycle and be used to inform development of future marketing campaigns.The service provider must attend all evaluation research debriefs and input into all-agency wash-ups in coordination with the Scottish Government's Strategy and Insight Team.The service provider may be asked to develop social marketing models to gauge the economic impact of campaigns.4 - Operational RelationshipsThe service provider must ensure that the team has the appropriate structure, level of expertise and resource, with the ability to manage a highly demanding and fluctuating workload.The team should consist of specialists for the various required media disciplines and channels and must have the appetite to work with Scottish Government Marketing and Insight Unit, with stakeholders and in partnership with creative agencies and specialists to deliver all aspects of a fully integrated paid-for media campaign.The service provider must provide the quality and range of services required by the Scottish Government. Where the Scottish Government Marketing and Insight Unit considers performance in service delivery is not of appropriate quality the service provider must provide these services by other arrangements, taking full responsibility for their sourcing and management.The service provider will be required to provide advice and expertise on the potential for, and the benefits of, all aspects of media activity used to target audiences.The service provider must be able to provide a sound understanding and application of audience and media insights to deliver sound strategic media plans.The service provider will be confident in demonstrating an understanding of key audiences as detailed below:* Minority audiences within Scotland who share protected characteristics such as age, disability, gender, gender identity, race, religion or belief, or sexual orientation;* ABC1s adults who are in the financial position to reduce their high carbon footprint* Young people, including school pupils, students (HE / FE) and those seeking employment* C2DE audiences* Young, male driversA deep understanding of these priority audiences is key, but the service provider may also be asked to look at other audiences where required. That could include specialist sectors and stakeholders.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000755974
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR502572
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Quick Quote Award
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

79340000 - Advertising and marketing services

79342000 - Marketing services

79342100 - Direct marketing services

79413000 - Marketing management consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£508,886 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Apr 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 Apr 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
TRANSPORT SCOTLAND
Additional Buyers

ABERDEENSHIRE COUNCIL

CITY PROPERTY (GLASGOW) LLP

CLACKMANNANSHIRE COUNCIL

DUMFRIES AND GALLOWAY COUNCIL

EAST DUNBARTONSHIRE COUNCIL

EAST LOTHIAN COUNCIL

EDINBURGH NAPIER UNIVERSITY

FORESTRY AND LAND SCOTLAND

FORTH VALLEY COLLEGE

NATIONAL LIBRARY OF SCOTLAND

PERTH & KINROSS COUNCIL

REGISTERS OF SCOTLAND

SCOTTISH GOVERNMENT

SCOTTISH GOVERNMENT- SASA

STIRLING COUNCIL

THE CITY OF EDINBURGH COUNCIL

THE JAMES HUTTON INSTITUTE

UNIVERSITY OF DUNDEE

UNIVERSITY OF GLASGOW

UNIVERSITY OF STIRLING

UNIVERSITY OF THE HIGHLANDS AND ISLANDS

Contact Name
ARE ISD, Commercial and Procurement, Corporate Procurement, Digital and Service Transformation, Estates & Campus Services, Finance, Finance Office, Finance Procurement Office, HSCP, IT Services, Procurement, Procurement Team, Purchasing, Roads Directorate, Technician
Contact Email
alastair.sommerville@nls.uk, allison.sandilands@hutton.ac.uk, bskinnear@pkc.gov.uk, csgirdwood@dundee.ac.uk, jallan@clacks.gov.uk, kelly.fallon@ros.gov.uk, mark.frater@sasa.gov.scot, procurement@eastlothian.gov.uk, procurement@forthvalley.ac.uk, richard.horbury@eastdunbarton.gov.uk, t.newjem@napier.ac.uk, victoria.shanley@edinburgh.gov.uk, vincent.mcinally@transport.gov.scot
Contact Phone
+44 1259450000, +44 1314555326, +44 1314693922, +44 1314793610, +44 1316233700, +44 1412420133, +44 1412727100, +44 1412876161, +44 1413306908, +44 1463255000, +44 1467539600, +44 1620827827, +44 1738475000, +44 1786466373, +44 3033333000, +44 3449285428, +44 7791603208, +443001234510, 0, 01312448890, 01324403000, 01786 233326

Buyer Location

Locality
STIRLING
Postcode
FK7 7QA
Post Town
Falkirk and Stirling
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
Not specified

Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North East

Supplier Information

Number of Suppliers
45
Supplier Names

A.C.T HERITAGE

AB SCIEX UK LIMITED [OPERATING AS SCIEX

AMD CONTRACT SERVICES

ASA RECRUITMENT (QUICK QUOTES

AV ONE SOLUTIONS

AYRSHIRE RIVERS TRUST

BELL GROUP

BLACKBURN FENCING

BOXXE

CALTECH LIFTS

CAMPBELLS PRIME MEAT

CRIFFEL CLEANING SERVICES

CRUISE TECHNOLOGIES

CUNNINGLY GOOD GROUP (VOLPA

DALKIA SCOTSHIELD

ECD ARCHITECTS

ENABLE NETWORK SERVICES

ERNST & YOUNG LLP (EY

GRIESBACH & ASSOCIATES

HALLIDAY LIGHTING

HARVEY NASH

HIGH TIDE

JAMES HUTTON

LANGSTANE PRESS

LEGRAND ELECTRIC

LINK TREASURY SERVICES

LORIEN RESOURCING

MITIE SECURITY

MURRAY FORESTRY

PACEMAKER CLEANING SERVICES

PHOENIX SOFTWARE

PROJECT HEALTH AND SAFETY SERVICES

REPUBLIC OF MEDIA

SOCOTEC

SPEAKEASY PRODUCTIONS

TAYSIDE CONTRACTS

TECHNOGYM

THE GLAMIS CONSULTANCY

THE ROCK TRUST

THOMAS AND ADAMSON

TRUSTMARQUE SOLUTIONS

ULTIMA BUSINESS SOLUTIONS

VENESKY BROWN

WESTBURY GROUP

XMA

Open Contracting Data Standard (OCDS)

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                "email": "bskinnear@pkc.gov.uk",
                "telephone": "+44 1738475000",
                "url": "http://www.pkc.gov.uk"
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            "roles": [
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        },
        {
            "id": "org-37",
            "name": "Caltech Lifts Limited",
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                "postalCode": "DD1 3NA"
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            "contactPoint": {
                "name": "Andrew Renwick",
                "email": "andrew.renwick@caltechlifts.co.uk"
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            "roles": [
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        {
            "id": "org-38",
            "name": "Cruise Technologies Limited",
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            "contactPoint": {
                "name": "Martin Robertson"
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            "roles": [
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        },
        {
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            "name": "Clackmannanshire Council",
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                "postalCode": "FK10 1EB"
            },
            "contactPoint": {
                "name": "IT Services",
                "email": "jallan@clacks.gov.uk",
                "telephone": "+44 1259450000",
                "url": "http://www.clacks.gov.uk/business/corporateprocurementprocess/"
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        {
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            "name": "boxxe Limited",
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            "contactPoint": {
                "name": "Danielle Connor"
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        {
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            "contactPoint": {
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        {
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            "name": "Ultima Business Solutions",
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                "postalCode": "RG20NA"
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            "contactPoint": {
                "name": "Neil Thompson"
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            "roles": [
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        {
            "id": "org-43",
            "name": "Trustmarque Solutions Ltd",
            "address": {
                "streetAddress": "Marlborough House, Westminster Place, York Business Park,",
                "locality": "York.",
                "postalCode": "YO26 6RW"
            },
            "contactPoint": {
                "name": "Tenders Trustmarque"
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        {
            "id": "org-44",
            "name": "ECD Architects Ltd",
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            "contactPoint": {
                "name": "Lucy Filamba"
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            "roles": [
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        {
            "id": "org-45",
            "name": "The City of Edinburgh Council",
            "address": {
                "streetAddress": "Waverley Court",
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                "postalCode": "EH8 8BG"
            },
            "contactPoint": {
                "name": "Procurement",
                "email": "Victoria.Shanley@edinburgh.gov.uk",
                "telephone": "+44 1314693922",
                "url": "http://www.edinburgh.gov.uk"
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        {
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            "name": "Langstane Press",
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            "contactPoint": {
                "name": "Mark Couperwhite"
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            "roles": [
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        },
        {
            "id": "org-47",
            "name": "James Hutton Ltd",
            "address": {
                "streetAddress": "James Hutton Ltd",
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                "postalCode": "DD2 5DA"
            },
            "contactPoint": {
                "name": "Antonia Boyce"
            },
            "roles": [
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            ]
        },
        {
            "id": "org-48",
            "name": "Ayrshire Rivers Trust",
            "address": {
                "streetAddress": "Braeside",
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            },
            "contactPoint": {
                "name": "Jennifer Garland",
                "telephone": "000000"
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            "roles": [
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        },
        {
            "id": "org-49",
            "name": "University of the Highlands and Islands",
            "address": {
                "streetAddress": "UHI House",
                "locality": "Inverness",
                "postalCode": "IV2 3JH"
            },
            "contactPoint": {
                "name": "Procurement",
                "telephone": "+44 1463255000",
                "url": "http://www.uhi.ac.uk"
            },
            "roles": [
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        },
        {
            "id": "org-50",
            "name": "Ernst & Young LLP (EY)",
            "address": {
                "streetAddress": "G1 Building, 5 George Square",
                "locality": "Glasgow",
                "postalCode": "G2 1DY"
            },
            "contactPoint": {
                "name": "EY Tenders"
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            "roles": [
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        },
        {
            "id": "org-51",
            "name": "Cunningly Good Group (Volpa Ltd)",
            "address": {
                "streetAddress": "Rhum Suite, King James VI Business Centre",
                "locality": "Perth",
                "postalCode": "PH2 8DY"
            },
            "contactPoint": {
                "name": "Tricia Fox"
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            "roles": [
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        },
        {
            "id": "org-52",
            "name": "SOCOTEC",
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                "streetAddress": "2-8 Langlands Place",
                "locality": "East Kilbride",
                "postalCode": "G75 0YF"
            },
            "contactPoint": {
                "name": "Trevor Worrall"
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            "roles": [
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        {
            "id": "org-53",
            "name": "Dalkia Scotshield Limited",
            "address": {
                "streetAddress": "1 Rutherglen Links",
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                "postalCode": "G73 1DF"
            },
            "contactPoint": {
                "name": "Dalkia Scotshield"
            },
            "roles": [
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        },
        {
            "id": "org-54",
            "name": "Aberdeenshire Council",
            "address": {
                "streetAddress": "Woodhill House",
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                "postalCode": "AB16 5GB"
            },
            "contactPoint": {
                "name": "Commercial and Procurement",
                "telephone": "+44 1467539600",
                "url": "http://www.aberdeenshire.gov.uk"
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            "roles": [
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        },
        {
            "id": "org-55",
            "name": "AV One Solutions Ltd",
            "address": {
                "streetAddress": "Unit 5 Nevis Business Park",
                "locality": "Aberdeen",
                "postalCode": "AB22 8NT"
            },
            "contactPoint": {
                "name": "Graeme McGuire"
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            "roles": [
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        },
        {
            "id": "org-56",
            "name": "High Tide",
            "address": {
                "streetAddress": "Techcube 5.2, 1 Summerhall Place",
                "locality": "Edinburgh",
                "postalCode": "EH9 1PL"
            },
            "contactPoint": {
                "name": "Alex Porter-Smith"
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            "roles": [
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        },
        {
            "id": "org-57",
            "name": "ASA Recruitment (Quick Quotes)",
            "address": {
                "streetAddress": "6 Coates Crescent",
                "locality": "Edinburgh",
                "postalCode": "EH3 7AL"
            },
            "contactPoint": {
                "name": "Gary Burns"
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            "roles": [
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        },
        {
            "id": "org-58",
            "name": "University of Stirling",
            "address": {
                "streetAddress": "Procurement Services",
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                "postalCode": "FK9 4LA"
            },
            "contactPoint": {
                "name": "Finance Office",
                "telephone": "+44 1786466373",
                "url": "http://www.stir.ac.uk/finance-office/procurement/"
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        {
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            "name": "Halliday Lighting",
            "address": {
                "streetAddress": "29",
                "locality": "Edinburgh",
                "postalCode": "EH11 3XX"
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            "contactPoint": {
                "name": "Greg Halliday"
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            "name": "Bell Group Limited",
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                "streetAddress": "Bell Business Park",
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            "contactPoint": {
                "name": "Neill Benham"
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        {
            "id": "org-61",
            "name": "The Rock Trust",
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                "streetAddress": "55 Albany Street",
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            "contactPoint": {
                "name": "Kate Polson"
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            "roles": [
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        {
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            },
            "contactPoint": {
                "name": "Procurement Team",
                "telephone": "+44 3033333000",
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            "id": "org-63",
            "name": "Thomas and Adamson",
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                "streetAddress": "Libertas House, 39 St Vincent Place",
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                "postalCode": "G1 2ER"
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            "contactPoint": {
                "name": "Heather Holbrook"
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        {
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            "name": "National Library of Scotland",
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                "streetAddress": "George IV Bridge",
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                "postalCode": "EH1 1EW"
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            "contactPoint": {
                "name": "Digital and Service Transformation",
                "email": "alastair.sommerville@nls.uk",
                "telephone": "+44 1316233700",
                "url": "http://www.nls.uk"
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            "roles": [
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        },
        {
            "id": "org-65",
            "name": "XMA Limited",
            "address": {
                "streetAddress": "Junction 24 Business Park, Pavilion 2",
                "locality": "Glasgow",
                "postalCode": "G51 3HF"
            },
            "contactPoint": {
                "name": "Dennis Fox"
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            "roles": [
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        },
        {
            "id": "org-66",
            "name": "Transport Scotland",
            "address": {
                "streetAddress": "2nd Floor, George House",
                "locality": "Glasgow",
                "postalCode": "G1 2AD"
            },
            "contactPoint": {
                "name": "Roads Directorate",
                "email": "vincent.mcinally@transport.gov.scot",
                "telephone": "+44 1412727100",
                "url": "http://www.transport.gov.scot"
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            "roles": [
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        },
        {
            "id": "org-67",
            "name": "Republic of Media",
            "address": {
                "streetAddress": "Nova House",
                "locality": "Edinburgh",
                "postalCode": "EH3 9QQ"
            },
            "contactPoint": {
                "name": "Gillian Jarvie"
            },
            "roles": [
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    "buyer": {
        "name": "Transport Scotland",
        "id": "org-66"
    },
    "tender": {
        "id": "tender-763166",
        "title": "Award of LEZ Marketing Campaign Phases 4 and 5",
        "description": "We wish to appoint a service provider who can demonstrate their capability and expertise against the following outputs to provide the most effective media planning & buying activity for the LEZ communications strategy.1 - Strategy DevelopmentThe service provider must be able to segment audiences appropriately for the campaign topic, have sound knowledge of research techniques required to uncover insight to inform effective media planning and strategies. The service provider must demonstrate the ability to draw conclusions from research to enable effective media planning and must demonstrate excellent media strategy development capabilities.The service provider should also have an understanding of and be able to apply behaviour change principles in order to maximise uplift in behaviour change for the proposed campaigns ensuring the most appropriate channels are recommended.The service provider must also demonstrate a clear passion for new ideas and developing fresh, innovative media solutions.The strategy function of the service provider must work closely with the Marketing and Insight Unit's Strategy & Insight Team.2 - Understanding/KnowledgeThe service provider must have a strong understanding of the Scottish Government's purpose and its role in creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth.In addition, the service provider must be aware of and understand the National Outcomes for the LEZ communications strategy. They should also have a good knowledge of the key issues and media opportunities within these portfolios.The service provider must proactively monitor innovation and development within the sector, understand the related consumer habits of target audiences and be able to recommend effective media solutions in support of the aims of public information, direct response, or social marketing activity.As previously mentioned, the service provider should also have a strong understanding of the principles of social marketing. This is essential as improving lives through changing people's attitudes and behaviour is central to the Marketing and Insight Unit's purpose and outputs.3 - Evaluation and MeasurementAll Scottish Government marketing activity will be measured for effectiveness against SMART objectives (see Marketing Brief below in this schedule) which the Marketing and Insight Unit will set, outlining a full evaluation plan at the outset of any activity.The service provider must demonstrate how the proposed media strategy will deliver against these objectives, outlining KPIs for each channel, clearly indicating how each contributes to the overall campaign. This should include, where relevant geographic, age, socio-demographic and/or behavioural and intent-based targeting.Results and success could be tied into hard measures, such as direct response or longer term attitudinal and behaviour change, delivery of key policy performance indicators and/or return on investment. It is expected that evaluation will naturally feed into the planning cycle and be used to inform development of future marketing campaigns.The service provider must attend all evaluation research debriefs and input into all-agency wash-ups in coordination with the Scottish Government's Strategy and Insight Team.The service provider may be asked to develop social marketing models to gauge the economic impact of campaigns.4 - Operational RelationshipsThe service provider must ensure that the team has the appropriate structure, level of expertise and resource, with the ability to manage a highly demanding and fluctuating workload.The team should consist of specialists for the various required media disciplines and channels and must have the appetite to work with Scottish Government Marketing and Insight Unit, with stakeholders and in partnership with creative agencies and specialists to deliver all aspects of a fully integrated paid-for media campaign.The service provider must provide the quality and range of services required by the Scottish Government. Where the Scottish Government Marketing and Insight Unit considers performance in service delivery is not of appropriate quality the service provider must provide these services by other arrangements, taking full responsibility for their sourcing and management.The service provider will be required to provide advice and expertise on the potential for, and the benefits of, all aspects of media activity used to target audiences.The service provider must be able to provide a sound understanding and application of audience and media insights to deliver sound strategic media plans.The service provider will be confident in demonstrating an understanding of key audiences as detailed below:* Minority audiences within Scotland who share protected characteristics such as age, disability, gender, gender identity, race, religion or belief, or sexual orientation;* ABC1s adults who are in the financial position to reduce their high carbon footprint* Young people, including school pupils, students (HE / FE) and those seeking employment* C2DE audiences* Young, male driversA deep understanding of these priority audiences is key, but the service provider may also be asked to look at other audiences where required. That could include specialist sectors and stakeholders.",
        "mainProcurementCategory": "services",
        "additionalClassifications": [
            {
                "id": "79000000",
                "description": "Business services: law, marketing, consulting, recruitment, printing and security",
                "scheme": "CPV"
            },
            {
                "id": "79340000",
                "description": "Advertising and marketing services",
                "scheme": "CPV"
            },
            {
                "id": "79342000",
                "description": "Marketing services",
                "scheme": "CPV"
            },
            {
                "id": "79342100",
                "description": "Direct marketing services",
                "scheme": "CPV"
            },
            {
                "id": "79413000",
                "description": "Marketing management consultancy services",
                "scheme": "CPV"
            }
        ]
    },
    "awards": [
        {
            "id": "awd-1",
            "value": {
                "amount": 508886.08,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "org-67",
                    "name": "Republic of Media"
                }
            ],
            "items": [
                {
                    "id": "awditem-1",
                    "description": "We wish to appoint a service provider who can demonstrate their capability and expertise against the following outputs to provide the most effective media planning & buying activity for the LEZ communications strategy.1 - Strategy DevelopmentThe service provider must be able to segment audiences appropriately for the campaign topic, have sound knowledge of research techniques required to uncover insight to inform effective media planning and strategies. The service provider must demonstrate the ability to draw conclusions from research to enable effective media planning and must demonstrate excellent media strategy development capabilities.The service provider should also have an understanding of and be able to apply behaviour change principles in order to maximise uplift in behaviour change for the proposed campaigns ensuring the most appropriate channels are recommended.The service provider must also demonstrate a clear passion for new ideas and developing fresh, innovative media solutions.The strategy function of the service provider must work closely with the Marketing and Insight Unit's Strategy & Insight Team.2 - Understanding/KnowledgeThe service provider must have a strong understanding of the Scottish Government's purpose and its role in creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth.In addition, the service provider must be aware of and understand the National Outcomes for the LEZ communications strategy. They should also have a good knowledge of the key issues and media opportunities within these portfolios.The service provider must proactively monitor innovation and development within the sector, understand the related consumer habits of target audiences and be able to recommend effective media solutions in support of the aims of public information, direct response, or social marketing activity.As previously mentioned, the service provider should also have a strong understanding of the principles of social marketing. This is essential as improving lives through changing people's attitudes and behaviour is central to the Marketing and Insight Unit's purpose and outputs.3 - Evaluation and MeasurementAll Scottish Government marketing activity will be measured for effectiveness against SMART objectives (see Marketing Brief below in this schedule) which the Marketing and Insight Unit will set, outlining a full evaluation plan at the outset of any activity.The service provider must demonstrate how the proposed media strategy will deliver against these objectives, outlining KPIs for each channel, clearly indicating how each contributes to the overall campaign. This should include, where relevant geographic, age, socio-demographic and/or behavioural and intent-based targeting.Results and success could be tied into hard measures, such as direct response or longer term attitudinal and behaviour change, delivery of key policy performance indicators and/or return on investment. It is expected that evaluation will naturally feed into the planning cycle and be used to inform development of future marketing campaigns.The service provider must attend all evaluation research debriefs and input into all-agency wash-ups in coordination with the Scottish Government's Strategy and Insight Team.The service provider may be asked to develop social marketing models to gauge the economic impact of campaigns.4 - Operational RelationshipsThe service provider must ensure that the team has the appropriate structure, level of expertise and resource, with the ability to manage a highly demanding and fluctuating workload.The team should consist of specialists for the various required media disciplines and channels and must have the appetite to work with Scottish Government Marketing and Insight Unit, with stakeholders and in partnership with creative agencies and specialists to deliver all aspects of a fully integrated paid-for media campaign.The service provider must provide the quality and range of services required by the Scottish Government. Where the Scottish Government Marketing and Insight Unit considers performance in service delivery is not of appropriate quality the service provider must provide these services by other arrangements, taking full responsibility for their sourcing and management.The service provider will be required to provide advice and expertise on the potential for, and the benefits of, all aspects of media activity used to target audiences.The service provider must be able to provide a sound understanding and application of audience and media insights to deliver sound strategic media plans.The service provider will be confident in demonstrating an understanding of key audiences as detailed below:* Minority audiences within Scotland who share protected characteristics such as age, disability, gender, gender identity, race, religion or belief, or sexual orientation;* ABC1s adults who are in the financial position to reduce their high carbon footprint* Young people, including school pupils, students (HE / FE) and those seeking employment* C2DE audiences* Young, male driversA deep understanding of these priority audiences is key, but the service provider may also be asked to look at other audiences where required. That could include specialist sectors and stakeholders."
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "awd-1",
            "awardID": "awd-1",
            "status": "active"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 2
            }
        ]
    },
    "noticetype": "PCS Notice - Quick Quote Award"
}