Award

Time Limited Housing Support Framework Agreement - 2024 - HC

THE HIGHLAND COUNCIL

This public procurement record has 2 releases in its history.

Award

06 Jun 2025 at 00:00

Tender

01 Oct 2024 at 00:00

Summary of the contracting process

The Highland Council, situated in Inverness, initially issued a tender on 1st October 2024 for a Time Limited Housing Support Framework Agreement. The aim was to contract experienced suppliers to provide housing support services throughout the Highland Council Area. The procurement involved divisions into different lots, specifically Lot 1 and Lot 2, focusing on geographical areas within the region. The open procedure method was used for procurement, inviting electronic submissions with a tender period ending on 13th November 2024. The initial term for the framework is 24 months, with possible extensions of an additional 24 months. The process reached the award stage as of 6th June 2025, where Lot 1 was awarded to multiple suppliers, including New Start Highland and the Salvation Army Trustee Company, among others.

Businesses involved in social care and housing support services have significant growth opportunities within this framework. Those with expertise in regional housing projects and the capability to deliver flexible, high-quality housing support on an 'as and when' required basis can particularly excel. Small and medium enterprises (SMEs) with a strong local presence and large organisations capable of managing complex regional operations were both successful in securing procurement contracts. The emphasis on quality and price in the evaluation criteria suggests that businesses that can demonstrate superior service offerings while remaining cost-effective are well-positioned to benefit from such public procurement opportunities.

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Notice Title

Time Limited Housing Support Framework Agreement - 2024 - HC

Notice Description

AWARDED - Lot 1 only. Lot 2 Not Awarded The Highland Council has awarded the Framework Agreement (hereinafter may be referred to as "Framework or FW") with a number of suitably competent, qualified and experienced Contractors to provide Time Limited Housing Support Services for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. The Framework shall be divided into lots by type of service required and sub-lots by geographical area, where applicable, as follows: Lot 1 - Housing Support (Time Limited) [HS], Sub-Lots: Geographical Area: Sub-Lot A Caithness & Sutherland Sub-Lot B Wester Ross, Skye, Kyle of Lochalsh Sub-Lot C Lochaber Sub-Lot D Inner Moray Firth Lot 2 - Youth Independent Living Housing Support (Time Limited) [YILHS], Geographical Area: (No sub-lots) To provide services across the Highland Council Area. The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

Lot Information

Lot 1 - Housing Support (Time Limited) [HS]

AWARDED - Lot 1 only. The Highland Council has awarded the Framework Agreement (hereinafter may be referred to as "Framework or FW") with a number of suitably competent, qualified and experienced Contractors to provide Time Limited Housing Support Services for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. The Framework shall be divided into lots by type of service required and sub-lots by geographical area, where applicable, as follows: Lot 1 - Housing Support (Time Limited) [HS], Sub-Lots: Geographical Area: Sub-Lot A Caithness & Sutherland Sub-Lot B Wester Ross, Skye, Kyle of Lochalsh Sub-Lot C Lochaber Sub-Lot D Inner Moray Firth ITT: excerpt/part details APPOINTMENT TO THE FRAMEWORK: e) All Contractors submitting a Most Economically Advantageous Compliant Tender (MEAT) shall enter the Framework for Lot 1 Sub-Lot(s) (where applicable) they have applied for. f) The Council shall Rank the Tenders submitted according to their scores in terms of the evaluation criteria, as set out in this tender document (ITT), 15. CALL-OFF - ORDERS (CALL-OFF CONTRACTS): g) Orders / referrals (Call-off Contracts) shall be awarded on an as and when required basis by placing of an order with the Contractor. h) The first-ranked Contractor shall be approached initially, and if unable to meet the requirement, the second-ranked Contractor shall be approached and so on. If the first ranked Contractor confirms they do not have capacity to undertake the work, or there are other relevant issues such as conflict of interest or the Contractor has removed themselves from the Framework, in which case the second ranked Contractor shall be awarded the call-off contract (order). If the second ranked Contractor cannot meet the need, by reason of issues detailed above, the third ranked Contractor should be approached and so on.. AWARDED - Lot 1 only. Lot 2 Not Awarded Please note the awarded suppliers are NOT apart of A "group of economic operators".

Options: The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

Renewal: The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

Lot 2 - Youth Independent Living Housing Support (Time Limited) [YILHS]

The Highland Council intends to put in place a Framework Agreement (hereinafter may be referred to as "Framework or FW") with a number of suitably competent, qualified and experienced Contractors to provide Time Limited Housing Support Services for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. The Framework shall be divided into lots by type of service required and sub-lots by geographical area, where applicable, as follows: Lot 2 - Youth Independent Living Housing Support (Time Limited) [YILHS]: Geographical Area (No sub-lots) - To provide services across the Highland Council Area.

Options: The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

Renewal: The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000778638
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532065
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services


CPV Codes

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
ÂŁ6,075,000 ÂŁ1M-ÂŁ10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
ÂŁ4,113,000 ÂŁ1M-ÂŁ10M

Notice Dates

Publication Date
6 Jun 202511 months ago
Submission Deadline
13 Nov 2024Expired
Future Notice Date
Not specified
Award Date
4 Jun 202511 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active, Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE HIGHLAND COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
INVERNESS
Postcode
IV3 5NX
Post Town
Inverness
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands

Local Authority
Highland
Electoral Ward
Inverness West
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
3
Supplier Names

CROSSREACH (THE OPERATING NAME FOR THE CHURCH OF SCOTLAND SOCIAL CARE COUNCIL

NEW START HIGHLAND

SALVATION ARMY TRUSTEE COMPANY(THE

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT515250
    Time Limited Housing Support Framework Agreement - 2024 - HC - The Highland Council intends to put in place a Framework Agreement (hereinafter may be referred to as "Framework or FW") with a number of suitably competent, qualified and experienced Contractors to provide Time Limited Housing Support Services for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. The Framework shall be divided into lots by type of service required and sub-lots by geographical area, where applicable, as follows: Lot 1 - Housing Support (Time Limited) [HS], Sub-Lots: Geographical Area: Sub-Lot A Caithness & Sutherland Sub-Lot B Wester Ross, Skye, Kyle of Lochalsh Sub-Lot C Lochaber Sub-Lot D Inner Moray Firth Lot 2 - Youth Independent Living Housing Support (Time Limited) [YILHS], Geographical Area: (No sub-lots) To provide services across the Highland Council Area. The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532065
    Time Limited Housing Support Framework Agreement - 2024 - HC - AWARDED - Lot 1 only. Lot 2 Not Awarded The Highland Council has awarded the Framework Agreement (hereinafter may be referred to as "Framework or FW") with a number of suitably competent, qualified and experienced Contractors to provide Time Limited Housing Support Services for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. The Framework shall be divided into lots by type of service required and sub-lots by geographical area, where applicable, as follows: Lot 1 - Housing Support (Time Limited) [HS], Sub-Lots: Geographical Area: Sub-Lot A Caithness & Sutherland Sub-Lot B Wester Ross, Skye, Kyle of Lochalsh Sub-Lot C Lochaber Sub-Lot D Inner Moray Firth Lot 2 - Youth Independent Living Housing Support (Time Limited) [YILHS], Geographical Area: (No sub-lots) To provide services across the Highland Council Area. The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

Open Contracting Data Standard (OCDS)

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                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement."
                }
            }
        ],
        "lotDetails": {
            "maximumLotsBidPerSupplier": 2,
            "maximumLotsAwardedPerSupplier": 250,
            "awardCriteriaDetails": "Contractors successfully awarded to Lot 1 Sub-Lot D Inner Moray Firth, shall be required to provide a service in each of the other three (3) Sub Lots (A-C) if there are no other Contractors providing Housing Support for these sub-lots at time of award - more information provided in ITT."
        },
        "bidOpening": {
            "date": "2024-11-13T12:00:00Z",
            "address": {
                "streetAddress": "Electronic"
            },
            "description": "C&PSS Staff: SPS or CM"
        },
        "contractTerms": {
            "hasElectronicPayment": true,
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "performanceTerms": "Tenderers are directed to the Tender Documents which they must comply with."
        },
        "coveredBy": [
            "GPA"
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        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "The Contractor must be registered with the Care Inspectorate. The Contractor shall provide qualified trained staff who meet the requirements of the Scottish Social Services Council (SSSC) or equivalent, including, but not limited to, registration requirements Codes of Practice for Social Service Workers and Employers. IN ADDITION, BIDDERS ARE DIRECTED TO THE MINIMUM REQUIREMENTS CONTAINED IN THE TENDER DOCUMENTS IN RELATION TO LOT 1 & LOT 2 (IF APPLICABLE), WHICH BIDDERS SHALL COMPLY WITH."
                },
                {
                    "type": "economic",
                    "description": "Minimum level(s) of standards required: The winning bidder(s) and its sub-contractor(s) to provide a current copy and have as a minimum: - 5,000,000 GBP Employers Liability Insurance (where applicable) for each and every claim; - 5,000,000 GBP Public Liability Insurance for each and every claim; and - 5,000,000 GBP Professional Liability Insurance (where applicable) for each and every claim; PROVIDE THE ORGANISATIONS AUDITED ACCOUNTS COVERING THE LAST FINANCIAL 3 YEARS and include the audited accounts for the years that have been audited to date in the business area covered by the Framework Agreement; THE COUNCIL WILL USE AN INDEPENDENT CREDIT SCORING ORGANISATION, CREDITSAFE, TO CHECK THE FINANCIAL STATUS OF THE WINNING BIDDER(S). To minimise risk of failure, the desired risk score should not be below Moderate Risk as a minimum. The Council shall take a view on the risk to the Council should the winning bidder(s) credit rating fall below this and may involve further detailed financial checking/assessment. Where it is considered that the additional supporting information does not provide satisfaction that the risk is mitigated, the bidder(s) shall be disqualified.",
                    "minimum": "Minimum level(s) of standards required: The winning bidder(s) and its sub-contractor(s) to provide a current copy and have as a minimum: - 5,000,000 GBP Employers Liability Insurance (where applicable) for each and every claim; - 5,000,000 GBP Public Liability Insurance for each and every claim; and - 5,000,000 GBP Professional Liability Insurance (where applicable) for each and every claim; PROVIDE THE ORGANISATIONS AUDITED ACCOUNTS COVERING THE LAST FINANCIAL 3 YEARS and include the audited accounts for the years that have been audited to date in the business area covered by the Framework Agreement; THE COUNCIL WILL USE AN INDEPENDENT CREDIT SCORING ORGANISATION, CREDITSAFE, TO CHECK THE FINANCIAL STATUS OF THE WINNING BIDDER(S). To minimise risk of failure, the desired risk score should not be below Moderate Risk as a minimum. The Council shall take a view on the risk to the Council should the winning bidder(s) credit rating fall below this and may involve further detailed financial checking/assessment. Where it is considered that the additional supporting information does not provide satisfaction that the risk is mitigated, the bidder(s) shall be disqualified."
                },
                {
                    "type": "technical",
                    "description": "Minimum level(s) of standards required: Bidders must have relevant experience to deliver the Services as described and must provide the following: - PROVIDE DETAILS OF HOW HEALTH & SAFETY is managed within the organisation and a copy of the organisations current Health & Safety Policy (or Statement for organisations with fewer than 5 employees); - THE BIDDER MUST HAVE UNDER THE ORGANISATIONS HEALTH & SAFETY (H&S) procedures a regularly reviewed and documented policy for H& Safety Management, endorsed by the Chief Executive Officer, or equivalent. The policy must be relevant to the nature and scale of the work and set out responsibilities for H&S management at all levels within the organisation. The policy must be relevant to the nature and scale of your operations and set out your company's responsibilities of H& Safety Management and compliance with legislation. - PROVIDE 2 COPIES OF RISK ASSESSMENTS specifically relating to similar activities currently undertaken (or Statement for organisations with fewer than 5 employees); - PROVIDE 2 COPIES OF EXAMPLES OF TRAINING RECORD specifically relating to similar activities currently undertaken; - PROVIDE DETAILS OF BUSINESS CONTINUITY AND CONTINGENCY PROPOSALS for the service required; - PROVIDE DETAILS OF PROVISIONAL EXIT PLAN for the service required; - CONFIRM IF SUB-CONTRACTING, list the sub-contractors they propose to use and state which part/s of the Framework Agreement the sub-contractor(s) shall deliver and approximate value; - CONFIRM \"NON-DISCLOSURE\" ITEMS relating to FOI(S)A obligations (if any); IN ADDITION, BIDDERS ARE DIRECTED TO THE MINIMUM REQUIREMENTS CONTAINED IN THE TENDER DOCUMENTS IN RELATION TO LOT 1 and LOT 2 (WHERE APPLICABLE), WHICH BIDDERS SHALL COMPLY WITH.",
                    "minimum": "Minimum level(s) of standards required: Bidders must have relevant experience to deliver the Services as described and must provide the following: - PROVIDE DETAILS OF HOW HEALTH & SAFETY is managed within the organisation and a copy of the organisations current Health & Safety Policy (or Statement for organisations with fewer than 5 employees); - THE BIDDER MUST HAVE UNDER THE ORGANISATIONS HEALTH & SAFETY (H&S) procedures a regularly reviewed and documented policy for H& Safety Management, endorsed by the Chief Executive Officer, or equivalent. The policy must be relevant to the nature and scale of the work and set out responsibilities for H&S management at all levels within the organisation. The policy must be relevant to the nature and scale of your operations and set out your company's responsibilities of H& Safety Management and compliance with legislation. - PROVIDE 2 COPIES OF RISK ASSESSMENTS specifically relating to similar activities currently undertaken (or Statement for organisations with fewer than 5 employees); - PROVIDE 2 COPIES OF EXAMPLES OF TRAINING RECORD specifically relating to similar activities currently undertaken; - PROVIDE DETAILS OF BUSINESS CONTINUITY AND CONTINGENCY PROPOSALS for the service required; - PROVIDE DETAILS OF PROVISIONAL EXIT PLAN for the service required; - CONFIRM IF SUB-CONTRACTING, list the sub-contractors they propose to use and state which part/s of the Framework Agreement the sub-contractor(s) shall deliver and approximate value; - CONFIRM \"NON-DISCLOSURE\" ITEMS relating to FOI(S)A obligations (if any); IN ADDITION, BIDDERS ARE DIRECTED TO THE MINIMUM REQUIREMENTS CONTAINED IN THE TENDER DOCUMENTS IN RELATION TO LOT 1 and LOT 2 (WHERE APPLICABLE), WHICH BIDDERS SHALL COMPLY WITH."
                },
                {
                    "type": "technical",
                    "description": "Execution of the service is reserved to a particular profession"
                }
            ]
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "endDate": "2025-03-19T00:00:00Z"
            }
        },
        "techniques": {
            "hasFrameworkAgreement": true,
            "frameworkAgreement": {
                "maximumParticipants": 250
            }
        },
        "classification": {
            "id": "98000000",
            "scheme": "CPV"
        },
        "hasRecurrence": false,
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        }
    },
    "language": "EN",
    "relatedProcesses": [
        {
            "id": "1",
            "relationship": [
                "planning"
            ],
            "scheme": "EU-OJ",
            "identifier": "2024/S 000-031380"
        }
    ],
    "description": "The buyer was using PCS-Tender to conduct this ITT exercise. The Project code is 27632. Please note the awarded suppliers are NOT apart of A \"group of economic operators\" ITT: excerpt/part details APPOINTMENT TO THE FRAMEWORK: e) All Contractors submitting a Most Economically Advantageous Compliant Tender (MEAT) shall enter the Framework for Lot 1 Sub-Lot(s) (where applicable) they have applied for. f) The Council shall Rank the Tenders submitted according to their scores in terms of the evaluation criteria, as set out in this tender document (ITT), 15. CALL-OFF - ORDERS (CALL-OFF CONTRACTS): g) Orders / referrals (Call-off Contracts) shall be awarded on an as and when required basis by placing of an order with the Contractor. h) The first-ranked Contractor shall be approached initially, and if unable to meet the requirement, the second-ranked Contractor shall be approached and so on. If the first ranked Contractor confirms they do not have capacity to undertake the work, or there are other relevant issues such as conflict of interest or the Contractor has removed themselves from the Framework, in which case the second ranked Contractor shall be awarded the call-off contract (order). If the second ranked Contractor cannot meet the need, by reason of issues detailed above, the third ranked Contractor should be approached and so on. (SC Ref:800743)",
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        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000778638"
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    "noticetype": "OJEU - F3 - Contract Award Notice",
    "awards": [
        {
            "id": "HC/Pl-H&C/HSFW/2024-1",
            "title": "Lot 1 - Housing Support (Time Limited) [HS]",
            "suppliers": [
                {
                    "id": "org-272",
                    "name": "New Start Highland"
                },
                {
                    "id": "org-273",
                    "name": "Salvation Army Trustee Company(The)"
                },
                {
                    "id": "org-274",
                    "name": "CrossReach (the operating name for The Church of Scotland Social Care Council)"
                }
            ],
            "relatedLots": [
                "1"
            ],
            "hasSubcontracting": true,
            "subcontracting": {
                "description": "Awarded Suppliers Temporary Staff as a when required, to cover for staff shortages due to vacancies/sickness etc. Bidders were entitled to propose sub-contractors in their tender submission - note Schedule of Approved Sub-Contractors Form of the ITT. Throughout the course of the Framework Agreement/Call-Off Contracts, any additional proposed or substitute sub-contractors must be authorised by the Council prior to their participation in the delivery of the services. The Council shall require the same level of minimum requirements for each additional proposed or substitute sub-contractor as is stipulated for bidders in this Framework Agreement.",
                "maximumPercentage": 0.03,
                "minimumPercentage": 0.03
            }
        }
    ],
    "contracts": [
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            "id": "HC/Pl-H&C/HSFW/2024-1",
            "awardID": "HC/Pl-H&C/HSFW/2024-1",
            "title": "Lot 1 - Housing Support (Time Limited) [HS]",
            "status": "active",
            "value": {
                "amount": 4113000,
                "currency": "GBP"
            },
            "dateSigned": "2025-06-04T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "696",
                "measure": "bids",
                "value": 4,
                "relatedLot": "1"
            },
            {
                "id": "697",
                "measure": "smeBids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "698",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "699",
                "measure": "foreignBidsFromNonEU",
                "value": 4,
                "relatedLot": "1"
            },
            {
                "id": "700",
                "measure": "electronicBids",
                "value": 4,
                "relatedLot": "1"
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}