Award

Managed Service Provider and Associated Services Procurement

GLEN OAKS HOUSING ASSOCIATION

This public procurement record has 2 releases in its history.

Award

11 Nov 2024 at 00:00

Tender

08 Nov 2024 at 00:00

Summary of the contracting process

Glen Oaks Housing Association is seeking a Managed Service Provider (MSP) to fully manage their IT, communications, cyber security, and telephony services. The MSP will be responsible for migrating most systems to the cloud within 18 to 24 months and will provide direct support to users. The procurement process is managed through an open procedure and the project covers the UKM region. The contract has a duration of four years, with the procurement phase expected to complete by the end of January 2025 and contracts signed by early February 2025. A supplier day will be held via Microsoft Teams on 27 November 2024 at 10:30 am. The tender submission deadline is 13 December 2024.

This procurement presents a significant opportunity for businesses specialising in IT managed services, particularly those with expertise in cloud migration and comprehensive IT support solutions. Organisations with a strong background in IT infrastructure management and a proven track record of similar projects will find this opportunity well-suited to their capabilities. The four-year contract offers a stable, long-term business growth potential, making it an attractive prospect for established MSPs looking to expand their service portfolio within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Managed Service Provider and Associated Services Procurement

Notice Description

Glen Oaks are looking for a Managed Services Provider (MSP) to fully manage their IT, comms, cyber and telephony. Most software is hosted on site; however, the plan is to migrate most systems to the cloud within the next 18 to 24 months. Users will be requested to contact the new supplier directly managing all calls with guidance provided by the in-house team. This is a four year contract.

Lot Information

Lot 1

The procurement phase of the project is scheduled to be completed by end January 2025. We would like contracts signed by early February 2025 with migration and implementation completed by end May 2025.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000782503
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518014
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£360,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Nov 20241 years ago
Submission Deadline
13 Dec 2024Expired
Future Notice Date
Not specified
Award Date
11 Nov 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
GLEN OAKS HOUSING ASSOCIATION
Contact Name
Charles Brooks
Contact Email
charles.brooks@3cconsultants.co.uk
Contact Phone
+44 1416380999

Buyer Location

Locality
GLASGOW
Postcode
G46 8BW
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland

Local Authority
Glasgow City
Electoral Ward
Newlands/Auldburn
Westminster Constituency
Glasgow South West

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV517928
    Managed Service Provider and Associated Services Procurement - Glen Oaks are looking for a Managed Services Provider (MSP) to fully manage their IT, comms, cyber and telephony. Most software is hosted on site; however, the plan is to migrate most systems to the cloud within the next 18 to 24 months. Users will be requested to contact the new supplier directly managing all calls with guidance provided by the in-house team. This is a four year contract.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518014
    Managed Service Provider and Associated Services Procurement - Glen Oaks are looking for a Managed Services Provider (MSP) to fully manage their IT, comms, cyber and telephony. Most software is hosted on site; however, the plan is to migrate most systems to the cloud within the next 18 to 24 months. Users will be requested to contact the new supplier directly managing all calls with guidance provided by the in-house team. This is a four year contract.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000782503-2024-11-11T00:00:00Z",
    "date": "2024-11-11T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000782503",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-92",
            "name": "Glen Oaks Housing Association",
            "identifier": {
                "legalName": "Glen Oaks Housing Association"
            },
            "address": {
                "streetAddress": "3 Kilmuir Drive, Arden",
                "locality": "Glasgow",
                "region": "UKM82",
                "postalCode": "G46 8BW"
            },
            "contactPoint": {
                "name": "Charles Brooks",
                "email": "charles.brooks@3cconsultants.co.uk",
                "telephone": "+44 1416380999",
                "faxNumber": "+44 1416385999",
                "url": "https://www.publiccontractsscotland.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Housing Association",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "06",
                        "description": "Housing and community amenities",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.glenoaks.org.uk"
            }
        },
        {
            "id": "org-93",
            "name": "Glen Oaks Housing Association Limited",
            "identifier": {
                "legalName": "Glen Oaks Housing Association Limited"
            },
            "address": {
                "locality": "Glasgow"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "org-288",
            "name": "Glen Oaks Housing Association",
            "identifier": {
                "legalName": "Glen Oaks Housing Association"
            },
            "address": {
                "streetAddress": "3 Kilmuir Drive, Arden",
                "locality": "Glasgow",
                "region": "UKM82",
                "postalCode": "G46 8BW"
            },
            "contactPoint": {
                "name": "Charles Brooks",
                "email": "charles.brooks@3cconsultants.co.uk",
                "telephone": "+44 1416380999",
                "faxNumber": "+44 1416385999",
                "url": "http://"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Housing Association",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "06",
                        "description": "Housing and community amenities",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.glenoaks.org.uk"
            }
        },
        {
            "id": "org-289",
            "name": "Glen Oaks Housing Association Limited",
            "identifier": {
                "legalName": "Glen Oaks Housing Association Limited"
            },
            "address": {
                "locality": "Glasgow"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "Glen Oaks Housing Association",
        "id": "org-288"
    },
    "tender": {
        "id": "ocds-r6ebe6-0000782503",
        "title": "Managed Service Provider and Associated Services Procurement",
        "description": "Glen Oaks are looking for a Managed Services Provider (MSP) to fully manage their IT, comms, cyber and telephony. Most software is hosted on site; however, the plan is to migrate most systems to the cloud within the next 18 to 24 months. Users will be requested to contact the new supplier directly managing all calls with guidance provided by the in-house team. This is a four year contract.",
        "status": "cancelled",
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    },
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amount": 360000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.publictendersscotland.publiccontractsscotland.gov.uk",
        "tenderPeriod": {
            "endDate": "2024-12-13T12:00:00Z"
        },
        "awardPeriod": {
            "startDate": "2024-12-13T12:00:00Z"
        },
        "documents": [
            {
                "id": "NOV517928",
                "documentType": "contractNotice",
                "title": "Managed Service Provider and Associated Services Procurement",
                "description": "Glen Oaks are looking for a Managed Services Provider (MSP) to fully manage their IT, comms, cyber and telephony. Most software is hosted on site; however, the plan is to migrate most systems to the cloud within the next 18 to 24 months. Users will be requested to contact the new supplier directly managing all calls with guidance provided by the in-house team. This is a four year contract.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV517928",
                "format": "text/html"
            },
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            },
            {
                "id": "NOV518014",
                "documentType": "awardNotice",
                "title": "Managed Service Provider and Associated Services Procurement",
                "description": "Glen Oaks are looking for a Managed Services Provider (MSP) to fully manage their IT, comms, cyber and telephony. Most software is hosted on site; however, the plan is to migrate most systems to the cloud within the next 18 to 24 months. Users will be requested to contact the new supplier directly managing all calls with guidance provided by the in-house team. This is a four year contract.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518014",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "The procurement phase of the project is scheduled to be completed by end January 2025. We would like contracts signed by early February 2025 with migration and implementation completed by end May 2025.",
                "status": "cancelled",
                "hasOptions": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": false,
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "as per procurement documents",
                            "description": "100"
                        },
                        {
                            "type": "price",
                            "description": "0"
                        }
                    ]
                }
            }
        ],
        "bidOpening": {
            "date": "2024-12-13T12:00:00Z",
            "address": {
                "streetAddress": "Online"
            }
        },
        "coveredBy": [
            "GPA"
        ],
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "classification": {
            "id": "72000000",
            "scheme": "CPV"
        },
        "hasRecurrence": false,
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        }
    },
    "language": "EN",
    "description": "Glen Oaks will be holding a supplier day enabling an opportunity for suppliers to understand the tender in more detail and to ask questions. Attendance of the supplier day is not compulsory and will have no impact with any tender response. The supplier day will take place via Microsoft Teams at 10.30 27 November 2024. Suppliers who wish to attend are asked to request an invite through a message on PCS. (SC Ref:782919)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000782503"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000782503"
        }
    ],
    "noticetype": "OJEU - F3 - Contract Award Notice",
    "awards": [
        {
            "id": "N/a",
            "status": "unsuccessful",
            "statusDetails": "discontinued",
            "relatedLots": [
                "1"
            ]
        }
    ],
    "relatedProcesses": [
        {
            "id": "1",
            "relationship": [
                "planning"
            ],
            "scheme": "EU-OJ",
            "identifier": "2024/S 000-036203"
        }
    ]
}