Award

Service Desk System

THE RENFREWSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

04 Feb 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Renfrewshire Council, located in Paisley, has completed the procurement process for a new Service Desk System under their ICT services sector. This project falls within the industry category of General Public Services and is identified by the procurement ID RC-CPU-24-227. The contract, awarded on 24th December 2024, was part of an open procedure adhering to the Crown Commercial Services G-Cloud 14 Framework Agreement RM1557.14. The need for this new software system arose to enhance resource and capacity management and replace the outdated current system. The total contract value is £170,640, and the service will be implemented in the region code UKM83.

This tender presents significant business growth opportunities, particularly for SMEs involved in ICT services, software solutions, and resource management systems. Halo Service Solutions Ltd, an SME based in Stowmarket, secured the contract, demonstrating that businesses of similar scale and capability stand a competitive chance. The procurement encourages participation from firms with innovative service desk solutions, aiming to meet contemporary administrative requirements efficiently.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Service Desk System

Notice Description

ICT Services have identified a requirement for a new software system for resource and capacity management to allow a greater overview of resources committed to existing programmes of work which will replace the Council's current outdated service desk system.

Lot Information

Lot 1

A procurement exercise was conducted in accordance with Lot 2 Cloud Software of the Crown Commercial Services G-Cloud 14 Framework Agreement RM1557.14 selection process and the Council's Standing Orders Relating to Contracts.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000789741
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB523209
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£170,640 £100K-£500K

Notice Dates

Publication Date
4 Feb 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Dec 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE RENFREWSHIRE COUNCIL
Contact Name
Rachel Davison
Contact Email
rachel.davison@renfrewshire.gov.uk
Contact Phone
+44 3003000300

Buyer Location

Locality
PAISLEY
Postcode
PA1 1JB
Post Town
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
Renfrewshire
Electoral Ward
Paisley East and Central
Westminster Constituency
Paisley and Renfrewshire South

Supplier Information

Number of Suppliers
1
Supplier Name

HALO SERVICE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000789741-2025-02-04T00:00:00Z",
    "date": "2025-02-04T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000789741",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-373",
            "name": "The Renfrewshire Council",
            "identifier": {
                "legalName": "The Renfrewshire Council"
            },
            "address": {
                "streetAddress": "Renfrewshire House, Cotton Street",
                "locality": "Paisley",
                "region": "UKM83",
                "postalCode": "PA1 1JB"
            },
            "contactPoint": {
                "name": "Rachel Davison",
                "email": "rachel.davison@renfrewshire.gov.uk",
                "telephone": "+44 3003000300",
                "url": "http://"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Regional or local authority",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "01",
                        "description": "General public services",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.renfrewshire.gov.uk"
            }
        },
        {
            "id": "org-374",
            "name": "Halo Service Solutions Ltd",
            "identifier": {
                "legalName": "Halo Service Solutions Ltd"
            },
            "address": {
                "streetAddress": "Halo House, Gipping Way",
                "locality": "Stowmarket",
                "region": "UKH14",
                "postalCode": "IP14 1GJ"
            },
            "contactPoint": {
                "telephone": "+44 1473942149"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "url": "http://"
            }
        },
        {
            "id": "org-375",
            "name": "See VI.4.3) Review procedure below",
            "identifier": {
                "legalName": "See VI.4.3) Review procedure below"
            },
            "address": {
                "locality": "See VI.4.3) Review procedure below"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "The Renfrewshire Council",
        "id": "org-373"
    },
    "tender": {
        "id": "RC-CPU-24-227",
        "title": "Service Desk System",
        "description": "ICT Services have identified a requirement for a new software system for resource and capacity management to allow a greater overview of resources committed to existing programmes of work which will replace the Council's current outdated service desk system.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "48100000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM83"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "goods",
        "documents": [
            {
                "id": "FEB523209",
                "documentType": "awardNotice",
                "title": "Service Desk System",
                "description": "ICT Services have identified a requirement for a new software system for resource and capacity management to allow a greater overview of resources committed to existing programmes of work which will replace the Council's current outdated service desk system.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB523209",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "A procurement exercise was conducted in accordance with Lot 2 Cloud Software of the Crown Commercial Services G-Cloud 14 Framework Agreement RM1557.14 selection process and the Council's Standing Orders Relating to Contracts.",
                "status": "complete",
                "hasOptions": false
            }
        ],
        "coveredBy": [
            "GPA"
        ],
        "classification": {
            "id": "48100000",
            "scheme": "CPV"
        },
        "reviewDetails": "An economic operator that suffers, or risks suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 (SSI 2105/446) (as amended) may bring proceedings in the Sheriff Court or Court of Session."
    },
    "awards": [
        {
            "id": "RC-CPU-24-227",
            "suppliers": [
                {
                    "id": "org-374",
                    "name": "Halo Service Solutions Ltd"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "RC-CPU-24-227",
            "awardID": "RC-CPU-24-227",
            "status": "active",
            "value": {
                "amount": 170640,
                "currency": "GBP"
            },
            "dateSigned": "2024-12-24T00:00:00Z"
        }
    ],
    "language": "EN",
    "description": "Award against framework: Crown Commercial Services G-Cloud 14 Framework Agreement RM1557.14 (SC Ref:789741)",
    "bids": {
        "statistics": [
            {
                "id": "1213",
                "measure": "bids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "1214",
                "measure": "smeBids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "1215",
                "measure": "foreignBidsFromEU",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "1216",
                "measure": "foreignBidsFromNonEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "1217",
                "measure": "electronicBids",
                "value": 2,
                "relatedLot": "1"
            }
        ]
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000789741"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Award Notice"
}