Tender

Invitation to tender for the provision of Website and Website Hosting Services to the Scottish Public Services Ombudsman (SPSO)

SCOTTISH PUBLIC SERVICES OMBUDSMAN

This public procurement record has 1 release in its history.

Tender

25 Apr 2025 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The Scottish Public Services Ombudsman (SPSO) has issued an active invitation to tender for website and website hosting services, available to teams or companies with experience in web hosting, support, and development. Located at Bridgeside House in Edinburgh, this tender falls under the general public services category, with specific CPV classification in web hosting services. The procurement method is an open procedure, and interested parties must submit their bids in written form by 30th May 2025. The procurement process is currently in the tender stage, with the contract expected to start on 1st September 2025, initially for two years and potentially renewable for an additional three years. Businesses in relevant sectors should note the importance of meeting Living Wage standards and supporting environmental sustainability as part of the contract terms.

This tender presents substantial opportunities for businesses specialising in web hosting services, especially those equipped to deliver comprehensive solutions that include troubleshooting and support. Organisations that can demonstrate strong cyber security measures, GDPR compliance, and a commitment to environmental sustainability will be well-positioned to compete. The SPSO requires suppliers to have cyber security accreditations like Cyber Essentials and multi-factor authentication capabilities, adding value to firms with robust cyber resilience and data protection strategies. Companies that can efficiently incorporate secure information processes will find this tender strategically aligned with serving public bodies, fostering growth and long-term partnerships within the public sector.

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Notice Information

Notice Title

Invitation to tender for the provision of Website and Website Hosting Services to the Scottish Public Services Ombudsman (SPSO)

Notice Description

1. The Ombudsman is inviting tenders for the provision of web hosting, web support and development services (referred to as the Provider throughout). It is essential that the tender is from a team/company rather than an individual because of the requirement for a 'troubleshooting service'.

Lot Information

Lot 1

1. The Ombudsman is inviting tenders for the provision of web hosting, web support and development services (referred to as the Provider throughout). It is essential that the tender is from a team/company rather than an individual because of the requirement for a 'troubleshooting service'. 2. The successful contract from this invitation to tender (ITT) will: 2.1. commence on 01 September 2025 for an initial 2-year period, with the option to renew for a further 3 years 2.2. be provided by a single supplier 2.3. meet the Living Wage standard 2.4. share our commitment to achieving net zero by 2030 and supporting our environmental sustainability 3. Please note: The successful tender will be subject to whether the software can be hosted through our managed IT services. If any software needs to be installed on client-side servers or devices, please give details of this software. 4. Any personal data which is processed using any webtools, must be hosted and processed in the UK or EU, and in accordance with the most up to date GDPR requirements at all times. 5. The Provider must be able to demonstrate sufficient cyber security measures are in place and have enough appropriately trained staff to ensure they can maintain these high levels of cyber security throughout the duration of the contract. 6. The SPSO has a zero-tolerance approach to all forms of harassment, including sexual harassment, towards our staff. This behaviour will not be accepted.

Renewal: The option to renew for a further 3 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000797167
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR528965
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212222 - Web server software development services

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Apr 202510 months ago
Submission Deadline
30 May 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Sep 2025 - 1 Sep 2027 2-3 years
Recurrence
5 years

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH PUBLIC SERVICES OMBUDSMAN
Contact Name
Adam Warner
Contact Email
ise-communications@spso.gov.scot
Contact Phone
+44 8003777330

Buyer Location

Locality
EDINBURGH
Postcode
EH7 4NS
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
Leith Walk
Westminster Constituency
Edinburgh North and Leith

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR528965
    Invitation to tender for the provision of Website and Website Hosting Services to the Scottish Public Services Ombudsman (SPSO) - 1. The Ombudsman is inviting tenders for the provision of web hosting, web support and development services (referred to as the Provider throughout). It is essential that the tender is from a team/company rather than an individual because of the requirement for a 'troubleshooting service'.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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