Award

National Out Of Hours Systems

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)

This public procurement record has 2 releases in its history.

Summary of the contracting process

The Common Services Agency, known as NHS National Services Scotland (NSS), has completed the tender process for the "National Out Of Hours Systems" project. The procurement falls under the health industry category and serves the region of Scotland. The awarded contract consolidates thirteen NHS Board contracts into a single agreement managed by NSS, aiming to enhance out-of-hours services using the Adastra software. The procurement utilised a limited method without prior publication due to the absence of competition for technical reasons. The total contract value is £15,158,695, and it was signed on the 2nd of June, 2025. This procurement phase is at the award stage, with the main focus on delivering continuous healthcare services efficiently across NHS Orkney, Shetland, Western Isles, and under NHS Highland's contract with NSS on behalf of Police Custody.

This tender represents a substantial opportunity for businesses capable of supporting healthcare IT systems, particularly those proficient in providing integrated software solutions such as patient management and emergency service integration. Companies with expertise in developing or supporting digital systems that integrate with current GP IT systems, NHS 24, and emergency care summaries are ideal candidates for similar future opportunities. Such projects demand significant technical capabilities and the potential for long-term partnerships with public health services, offering growth prospects through involvement in crucial healthcare infrastructure developments.

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Notice Title

National Out Of Hours Systems

Notice Description

The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.

Lot Information

Lot 1

There is no known alternative software product available on the market and absolutely none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems this software is required to integrate with in Scotland. This new contract provides continuity of services for vital out of hours services under one national contract. Therefore, NSS has negotiated a new five year contract with the incumbent supplier according to regulation 33 of The Public Contracts (Scotland) Regulations 2015.. NSS is observing a 10-day standstill period and intends to award this contract after 16 June 2025.

Procurement Information

NSS intends to award this contract according to Regulation 33.(1)(b)(ii) where the services can only be supplied by a particular economic operator because competition is absent for technical reasons and no reasonable alternative or substitute exists. There is no known alternative software product available on the market and none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems that this software is required to integrate with in Scotland.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000800646
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN533411
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72210000 - Programming services of packaged software products

72212180 - Medical software development services

72227000 - Software integration consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£15,158,695 £10M-£100M

Notice Dates

Publication Date
26 Jun 20258 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Jun 20258 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)
Contact Name
George Futcher, Karen Walls
Contact Email
george.futcher@nhs.scot, karen.walls4@nhs.scot
Contact Phone
+44 1312756000, +44 7798870171

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

ADVANCED HEALTH AND CARE

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531933
    National Out Of Hours Systems - The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN533411
    National Out Of Hours Systems - The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.

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