Notice Information
Notice Title
National Out Of Hours Systems
Notice Description
The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.
Lot Information
Lot 1
There is no known alternative software product available on the market and absolutely none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems this software is required to integrate with in Scotland. This new contract provides continuity of services for vital out of hours services under one national contract. Therefore, NSS has negotiated a new five year contract with the incumbent supplier according to regulation 33 of The Public Contracts (Scotland) Regulations 2015.. NSS is observing a 10-day standstill period and intends to award this contract after 16 June 2025.
Procurement Information
NSS intends to award this contract according to Regulation 33.(1)(b)(ii) where the services can only be supplied by a particular economic operator because competition is absent for technical reasons and no reasonable alternative or substitute exists. There is no known alternative software product available on the market and none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems that this software is required to integrate with in Scotland.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000800646
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN533411
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
72210000 - Programming services of packaged software products
72212180 - Medical software development services
72227000 - Software integration consultancy services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £15,158,695 £10M-£100M
Notice Dates
- Publication Date
- 26 Jun 20258 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 2 Jun 20258 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Cancelled
- Lots Status
- Cancelled
- Awards Status
- Unsuccessful
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)
- Contact Name
- George Futcher, Karen Walls
- Contact Email
- george.futcher@nhs.scot, karen.walls4@nhs.scot
- Contact Phone
- +44 1312756000, +44 7798870171
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH12 9EB
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- TLM Scotland
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- Drum Brae/Gyle
- Westminster Constituency
- Edinburgh South West
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531933
National Out Of Hours Systems - The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN533411
National Out Of Hours Systems - The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-r6ebe6-0000800646-2025-06-26T00:00:00Z",
"date": "2025-06-26T00:00:00Z",
"ocid": "ocds-r6ebe6-0000800646",
"initiationType": "tender",
"parties": [
{
"id": "org-1",
"name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)",
"identifier": {
"legalName": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)"
},
"address": {
"streetAddress": "1 South Gyle Crescent",
"locality": "Edinburgh",
"region": "UKM",
"postalCode": "EH12 9EB"
},
"contactPoint": {
"name": "Karen Walls",
"email": "karen.walls4@nhs.scot",
"telephone": "+44 1312756000",
"url": "http://"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"id": "Body governed by public law",
"scheme": "TED_CA_TYPE"
},
{
"id": "07",
"description": "Health",
"scheme": "COFOG"
}
],
"url": "http://www.nss.nhs.scot/browse/procurement-and-logistics"
}
},
{
"id": "org-23",
"name": "Advanced Health and Care Limited",
"identifier": {
"legalName": "Advanced Health and Care Limited"
},
"address": {
"streetAddress": "The Mailbox, 101 Wharfside Street",
"locality": "Birmingham",
"region": "UK",
"postalCode": "B1 1RF"
},
"contactPoint": {
"telephone": "+44 8451606162"
},
"roles": [
"supplier"
],
"details": {
"scale": "large",
"url": "http://"
}
},
{
"id": "org-24",
"name": "Edinburgh Sheriff Court",
"identifier": {
"legalName": "Edinburgh Sheriff Court"
},
"address": {
"streetAddress": "27 Chambers Street",
"locality": "Edinburgh",
"postalCode": "EH1 1LB"
},
"contactPoint": {
"email": "edinburgh@scotcourts.gov.uk",
"telephone": "+44 1312252525",
"url": "http://"
},
"roles": [
"reviewBody"
]
},
{
"id": "org-30",
"name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)",
"identifier": {
"legalName": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)"
},
"address": {
"streetAddress": "1 South Gyle Crescent",
"locality": "Edinburgh",
"region": "UKM",
"postalCode": "EH12 9EB"
},
"contactPoint": {
"name": "George Futcher",
"email": "george.futcher@nhs.scot",
"telephone": "+44 7798870171",
"url": "http://"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"id": "Body governed by public law",
"scheme": "TED_CA_TYPE"
},
{
"id": "07",
"description": "Health",
"scheme": "COFOG"
}
],
"url": "http://www.nss.nhs.scot/browse/procurement-and-logistics"
}
},
{
"id": "org-10",
"name": "Edinburgh Sheriff Court",
"identifier": {
"legalName": "Edinburgh Sheriff Court"
},
"address": {
"locality": "Edinburgh"
},
"contactPoint": {
"url": "http://"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)",
"id": "org-30"
},
"tender": {
"id": "NP501825",
"title": "National Out Of Hours Systems",
"description": "The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.",
"status": "cancelled",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"id": "72210000",
"scheme": "CPV"
},
{
"id": "72212180",
"scheme": "CPV"
},
{
"id": "72227000",
"scheme": "CPV"
}
],
"deliveryLocation": {
"description": "Scotland"
},
"deliveryAddresses": [
{
"region": "UKM"
},
{
"region": "UKM"
}
],
"relatedLot": "1"
}
],
"procurementMethod": "limited",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"procurementMethodRationale": "NSS intends to award this contract according to Regulation 33.(1)(b)(ii) where the services can only be supplied by a particular economic operator because competition is absent for technical reasons and no reasonable alternative or substitute exists. There is no known alternative software product available on the market and none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems that this software is required to integrate with in Scotland.",
"mainProcurementCategory": "services",
"documents": [
{
"id": "JUN531933",
"documentType": "awardNotice",
"title": "National Out Of Hours Systems",
"description": "The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.",
"url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531933",
"format": "text/html"
},
{
"id": "JUN533411",
"documentType": "awardNotice",
"title": "National Out Of Hours Systems",
"description": "The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.",
"url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN533411",
"format": "text/html"
}
],
"lots": [
{
"id": "1",
"description": "There is no known alternative software product available on the market and absolutely none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems this software is required to integrate with in Scotland. This new contract provides continuity of services for vital out of hours services under one national contract. Therefore, NSS has negotiated a new five year contract with the incumbent supplier according to regulation 33 of The Public Contracts (Scotland) Regulations 2015.. NSS is observing a 10-day standstill period and intends to award this contract after 16 June 2025.",
"status": "cancelled",
"hasOptions": false,
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
}
}
],
"coveredBy": [
"GPA"
],
"procurementMethodRationaleClassifications": [
{
"id": "D_TECHNICAL",
"description": "The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons",
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
}
],
"classification": {
"id": "72000000",
"scheme": "CPV"
},
"reviewDetails": "Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts: an economic operator that suffers or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
}
},
"awards": [
{
"id": "NP501825",
"suppliers": [
{
"id": "org-23",
"name": "Advanced Health and Care Limited"
}
],
"relatedLots": [
"1"
],
"status": "unsuccessful",
"statusDetails": "discontinued"
}
],
"contracts": [
{
"id": "NP501825",
"awardID": "NP501825",
"status": "active",
"value": {
"amount": 15158695,
"currency": "GBP"
},
"dateSigned": "2025-06-02T00:00:00Z"
}
],
"language": "EN",
"description": "(SC Ref:802813)",
"links": [
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000800646"
},
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000800646"
}
],
"noticetype": "OJEU - F3 - Contract Award Notice",
"relatedProcesses": [
{
"id": "1",
"relationship": [
"planning"
],
"scheme": "EU-OJ",
"identifier": "2025/S 000-030273"
}
]
}