Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Online Chat Service for University of Aberdeen

University of Aberdeen

This public procurement record has 2 releases in its history.

Award

12 Nov 2025 at 00:00

PCS Notice - Website Contract Award Notice
Tender

12 Jun 2025 at 01:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The University of Aberdeen is currently seeking proposals for an "Online Chat Service" under tender ID: AU24/73. The project entails providing a chat bot and live chat service, classified under the education sector, with a focus on IT services. This procurement is being conducted via an open procedure, and interested parties can submit electronic submissions. The procurement is active, and the submission deadline is set for 25 June 2025. The contract will be based in Aberdeen, within the UKM50 region. Following the award phase, which starts on the same day, the initial contract period spans three years, with an option for two additional one-year extensions.

This tender presents an excellent opportunity for businesses specialising in IT solutions, particularly those with expertise in chat bot and digital communication services, to expand their presence in the education sector. SMEs with a strong electronic service provision background might find this tender particularly attractive due to the details and scale of the project. By participating, businesses can leverage the association with a renowned institution like the University of Aberdeen, potentially leading to further opportunities within both public law bodies and educational entities. The requirement for electronic invoicing and ordering services suggests that companies with robust digital infrastructure will have a competitive edge.

How relevant is this notice?

Notice Information

Notice Title

Online Chat Service for University of Aberdeen

Notice Description

Provision of a chat bot and live chat service.

Lot Information

Lot 1

Provision of a chat bot and live chat service.

Options: Please refer to tender documentation in relation to potential optional additional purchase for future years for further chat service needs.

Renewal: 2 optional 12 month periods for extension.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000801478
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543413
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£118,500 £100K-£500K

Notice Dates

Publication Date
12 Nov 20259 months ago
Submission Deadline
25 Jun 2025Expired
Future Notice Date
Not specified
Award Date
16 Oct 202510 months ago
Contract Period
Not specified - Not specified
Recurrence
this is a 3 year contract with options for 2 further 1 year extensions, any recurrence of this requirement will follow expiration of this contract and any extensions undertaken.

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University of Aberdeen
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
AB24 3FX
Postcode Area
Aberdeen
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM5 North Eastern Scotland
Small Region (ITL 3)
TLM50 Aberdeen City and Aberdeenshire
Delivery Location
TLM50 Aberdeen City and Aberdeenshire
Local Authority
Aberdeen City
Electoral Ward
Tillydrone/Seaton/Old Aberdeen
Westminster Constituency
Aberdeen North

Supplier Information

Number of Suppliers
1
Supplier Name

Gecko Labs Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...