Tender

RCH656 - Out of Hours Call Service

RIVER CLYDE HOMES

This public procurement record has 1 release in its history.

Tender

15 Aug 2025 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The procurement process initiated by River Clyde Homes seeks to hire a company for an 'Out of Hours' call service, aimed at servicing housing and community amenities. This open tender process, identified as RCH656, falls under the services industry category, and is specifically located in Inverclyde, UKM83. The tender process is at the active stage, with electronic submissions required by 1st September 2025 at 12:00 PM. The service must be operational by the first week of October, and the initial contract is set for two years, with potential extensions. River Clyde Homes is the buying organisation, and the process will adhere to open procedure procurement methods. The bidding process includes various formal requirements, such as electronic submissions through Public Contracts Scotland, and emphasis is placed on technical and economic selection criteria.

This tender presents significant opportunities for businesses that specialise in telecommunication services, specifically those adept at providing reliable 'Out of Hours' telephony support. The companies that can demonstrate technical competence, experience, and the ability to implement their services swiftly by the stipulated October deadline would find themselves well-positioned to secure the contract. Potential bidders should possess the capacity to comply with the contract terms, which include electronic invoicing and adherence to performance metrics defined in the tender documents. With the opportunity for contract renewal, successful bidders may anticipate a long-term engagement, providing a sustained avenue for business growth within the region.

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Notice Information

Notice Title

RCH656 - Out of Hours Call Service

Notice Description

River Clyde Homes are looking to procure an experienced and competent company to provide out of hours telephony services.

Lot Information

Lot 1

River Clyde Homes requires to procure the services of an experienced and competent company to provide an 'Out of Hours' telephony service for our tenants. A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by first week in October, only companies who can meet this timescale should submit a tender offer. The appointment will initially be for a period of two years, with an option to extend for a further two 12-month periods, subject to contract performance and the agreement of the successful bidder. Interested parties must first evidence to River Clyde Homes via the SPD that they have the requisite technical capacity, and experience to undertake works of this nature before they will be taken forward to the full tender evaluation.

Renewal: The appointment will initially be for a period of two years, with an option to extend for a further two 12-month periods, subject to contract performance and the agreement of the successful bidder.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000807450
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG537093
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

79511000 - Telephone operator services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Aug 20256 months ago
Submission Deadline
1 Sep 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
August 2029

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
RIVER CLYDE HOMES
Contact Name
Not specified
Contact Email
procurement@riverclydehomes.org.uk
Contact Phone
Not specified

Buyer Location

Locality
GREENOCK
Postcode
PA15 2UZ
Post Town
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
Inverclyde
Electoral Ward
Inverclyde East Central
Westminster Constituency
Inverclyde and Renfrewshire West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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