Award

NP610625 National Vaccination Programme

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)

This public procurement record has 1 release in its history.

Award

27 Aug 2025 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

The procurement contract titled "NP610625 National Vaccination Programme" has reached the award stage, facilitated by The Common Services Agency, also known as NHS National Services Scotland (NSS), located in Edinburgh, UK. The contract pertains to the health industry category and is for the extension of the ServiceNow Case Management System to support the national vaccination scheduling system and contact tracing management. This limited procurement process was carried out without prior publication of a call for competition due to technical reasons. The contract commenced on 1st August 2025 and will continue until 31st March 2026, with a total value of £14,550. The services are crucial for supporting NHSScotland’s response to COVID-19 and scheduling flu vaccinations across Scotland.

This contract presents business growth opportunities for firms specialising in technological solutions for healthcare systems, especially those with expertise in case management and scheduling tools that integrate with existing healthcare platforms. Large companies with the capability to develop and maintain complex systems like ServiceNow would be particularly suitable for such tenders. Although the current procurement method was limited, businesses offering technological innovations and digital solutions could find similar opportunities to collaborate with public health entities in the future, potentially expanding their reach within the public sector.

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Notice Information

Notice Title

NP610625 National Vaccination Programme

Notice Description

The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all 14 NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented within the NSS's existing ServiceNow platform. The solution was subsequently extended out and is also used as the national solution to support annual scheduling of flu vaccinations for citizens across Scotland. The ServiceNow main contract award was approved in March 2025 for the 12 months to 31 March 2026. This is an additional award for ServiceNow non-production environments (Development and Test) for a period of 8 months from 1st August 2025 to 31 March 2026.

Lot Information

Lot 1

The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all 14 NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented within the NSS's existing ServiceNow platform. The solution was subsequently extended out and is also used as the national solution to support annual scheduling of flu vaccinations for citizens across Scotland. Scottish Government has requested that the National Vaccination Scheduling System and Contact Tracing Management System continue to be available for the next 12 months period. Due to continuing requirement for the NVSS and CMS solutions to be in place as part of the NHSScotland response to Covid, the delivery of the annual flu programme and other immunisations, there is therefore a requirement to extend the current instance and associated licenses. If not renewed, NSS would not have a digital solution to manage the national vaccination digital solutions with population level appointment scheduling and self-booking service for the Spring COVID vaccination campaign 2025 and the Autumn / Winter COVID and Flu vaccination campaign 2025/26. The ServiceNow main contract award was approved in March 2025 for the 12 months to 31 March 2026. This is an additional award for ServiceNow non-production environments (Development and Test) for a period of 8 months from 1st August 2025 to 31 March 2026.

Procurement Information

These licenses can only be granted by Service Now.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000808253
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG537813
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£14,550 Under £100K

Notice Dates

Publication Date
27 Aug 20256 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Aug 20256 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)
Contact Name
Ross Glen
Contact Email
ross.glen3@nhs.scot
Contact Phone
Not specified

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

SERVICENOW

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG537813
    NP610625 National Vaccination Programme - The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all 14 NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented within the NSS's existing ServiceNow platform. The solution was subsequently extended out and is also used as the national solution to support annual scheduling of flu vaccinations for citizens across Scotland. The ServiceNow main contract award was approved in March 2025 for the 12 months to 31 March 2026. This is an additional award for ServiceNow non-production environments (Development and Test) for a period of 8 months from 1st August 2025 to 31 March 2026.

Open Contracting Data Standard (OCDS)

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