Award

Social Security Scotland Live Service Team

SOCIAL SECURITY SCOTLAND

This public procurement record has 1 release in its history.

Award

12 Sep 2025 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

The contracting authority, Social Security Scotland, located in Dundee, has concluded the contract for the "Social Security Scotland Live Service Team" project. This procurement falls under the general public services category and is classified with the CPV code 72000000. The procurement process is administered via the Social Programme Management (SPM) Dynamic Purchasing System, using a restricted procedure method. The contract, valued at £9,700,000, was signed on 23rd December 2021, and the related services are to be delivered in Glasgow. This award is currently active, marking the procurement stage as complete, with previous opportunities for bid submission having concluded as of the latest activity on 12th September 2025.

This contract presents substantial opportunities for organisations, particularly those capable of delivering high-quality service solutions in the public sector domain. The project allows for a significant extension of up to 24 months and offers flexibility for increased roles or service demand adaptation, suggesting considerable potential for ongoing work. While Mphasis UK Limited, a large-scale enterprise, has secured the main contract, opportunities for future tendering could appeal to large consultancies; however, smaller firms might benefit from subcontracting or partnerships. Additionally, the requirement to create apprenticeships within deprived areas reinforces Social Security Scotland’s commitment to community impact and offers growth potential through socially responsible business practices.

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Notice Information

Notice Title

Social Security Scotland Live Service Team

Notice Description

Award of Social Security Scotland Live Service Team under the Social Programme Management (SPM) Dynamic Purchasing System

Lot Information

Lot 1

Call-off from Lot 2 (SPM Resources) of Social Programme Management (SPM) Dynamic Purchasing System for Social Security Scotland Live Service Team.. This is not a fixed-price contract, so actual spend may differ from the stated value. This notice was first published on PCS under ref:FEB441350. This retrospective publication on Find a Tender is being made to fulfil our obligation under Regulation 51(5) of the Public Contracts (Scotland) Regulations 2015.

Options: There is an option to extend the term of this contract for up to 24 months. The estimated cost of such extension has been factored into the contract value stated above. The contract includes provisions that allow for flexibility in resource levels throughout the contract term. This means that additional roles or increased volumes of existing roles may be brought in to meet changing service demands, including short-term spikes or emerging technical requirements. As a result, the actual spend may vary from the published contract value to accommodate these adjustments, in line with the contract's terms.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000809136
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539085
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£9,700,000 £1M-£10M

Notice Dates

Publication Date
12 Sep 20255 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Dec 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOCIAL SECURITY SCOTLAND
Contact Name
Yvonne Graham
Contact Email
yvonne.graham@socialsecurity.gov.scot
Contact Phone
Not specified

Buyer Location

Locality
DUNDEE
Postcode
DD1 4BF
Post Town
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM82 Glasgow City
Local Authority
Dundee City
Electoral Ward
Maryfield
Westminster Constituency
Dundee Central

Supplier Information

Number of Suppliers
1
Supplier Name

MPHASIS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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