Award

RCH656 - Out of Hours Call Service

RIVER CLYDE HOMES

This public procurement record has 2 releases in its history.

Summary of the contracting process

River Clyde Homes, a body governed by public law, is seeking to procure an experienced and competent company to provide an out of hours telephony service titled "RCH656 - Out of Hours Call Service". This procurement falls under the housing and community amenities sector and is specifically targeted at the Inverclyde region (UKM83). The contract is currently in the tender stage with the final submission deadline set for 3rd October 2025 at 12:00 PM. Prospective suppliers must submit their bids electronically through the designated portal. The contract, available through an open procedure, will initially run for two years, with the potential for extension based on performance. The service is expected to commence in November 2025, ensuring operational readiness soon after selection.

This tender presents significant opportunities for businesses with expertise in telephony services, particularly those experienced in handling out of hours operations. Companies with a proven track record of reliability and readiness to meet the demanding timelines are well-suited for this contract. The potential for extending the contract based on performance allows businesses to establish a long-term relationship with River Clyde Homes. Moreover, the procurement's emphasis on electronic processing—be it ordering, payments, or invoicing—suggests that tech-savvy companies will have a competitive edge. This opportunity could enable businesses to establish a foothold in the Scottish housing services market and expand their service offerings in public sector contracts.

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Notice Title

RCH656 - Out of Hours Call Service

Notice Description

River Clyde Homes are looking to procure an experienced and competent company to provide out of hours telephony services.

Lot Information

Lot 1

River Clyde Homes requires to procure the services of an experienced and competent company to provide an 'Out of Hours' telephony service for our tenants. A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by first week in November, only companies who can meet this timescale should submit a tender offer. The appointment will initially be for a period of two years, with an option to extend for a further two 12-month periods, subject to contract performance and the agreement of the successful bidder. Interested parties must first evidence to River Clyde Homes via the SPD that they have the requisite technical capacity, and experience to undertake works of this nature before they will be taken forward to the full tender evaluation.

Options: contract will run until 2027 with the option to extend until 2029

Renewal: The appointment will initially be for a period of two years, with an option to extend for a further two 12-month periods, subject to contract performance and the agreement of the successful bidder.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000810710
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543920
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79510000 - Telephone-answering services

79511000 - Telephone operator services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£42,912 Under £100K

Notice Dates

Publication Date
19 Nov 20253 months ago
Submission Deadline
3 Oct 2025Expired
Future Notice Date
Not specified
Award Date
20 Oct 20254 months ago
Contract Period
Not specified - Not specified
Recurrence
September 2029

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
RIVER CLYDE HOMES
Contact Name
Not specified
Contact Email
procurement@riverclydehomes.org.uk
Contact Phone
Not specified

Buyer Location

Locality
GREENOCK
Postcode
PA15 2UZ
Post Town
Paisley
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire

Local Authority
Inverclyde
Electoral Ward
Inverclyde East Central
Westminster Constituency
Inverclyde and Renfrewshire West

Supplier Information

Number of Suppliers
1
Supplier Name

SPS DOORGUARD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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