Notice Information
Notice Title
RCH656 - Out of Hours Call Service
Notice Description
River Clyde Homes are looking to procure an experienced and competent company to provide out of hours telephony services.
Lot Information
Lot 1
River Clyde Homes requires to procure the services of an experienced and competent company to provide an 'Out of Hours' telephony service for our tenants. A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by first week in November, only companies who can meet this timescale should submit a tender offer. The appointment will initially be for a period of two years, with an option to extend for a further two 12-month periods, subject to contract performance and the agreement of the successful bidder. Interested parties must first evidence to River Clyde Homes via the SPD that they have the requisite technical capacity, and experience to undertake works of this nature before they will be taken forward to the full tender evaluation.
Options: contract will run until 2027 with the option to extend until 2029
Renewal: The appointment will initially be for a period of two years, with an option to extend for a further two 12-month periods, subject to contract performance and the agreement of the successful bidder.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000810710
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543920
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
79511000 - Telephone operator services
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £42,912 Under £100K
Notice Dates
- Publication Date
- 19 Nov 20253 months ago
- Submission Deadline
- 3 Oct 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 20 Oct 20254 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- September 2029
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- RIVER CLYDE HOMES
- Contact Name
- Not specified
- Contact Email
- procurement@riverclydehomes.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- GREENOCK
- Postcode
- PA15 2UZ
- Post Town
- Paisley
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
- Delivery Location
- TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
-
- Local Authority
- Inverclyde
- Electoral Ward
- Inverclyde East Central
- Westminster Constituency
- Inverclyde and Renfrewshire West
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=1
19th September 2025 - RCH656 - Out of Hours Call Service Invitation to Tender -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=2
19th September 2025 - RCH656 - Appendix A - Tender Response Document -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=3
19th September 2025 - RCH656 - Appendix B - Pricing Schedule -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=4
19th September 2025 - RCH656 - Appendix C - Contract Ts & Cs -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=5
19th September 2025 - RCH656 - Appendix D - Certification -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=6
19th September 2025 - RCH556 - Appendix E - Specification -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=7
19th September 2025 - RCH656 - Appendix F - Data Protection Checklist -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539596
RCH656 - Out of Hours Call Service - River Clyde Homes are looking to procure an experienced and competent company to provide out of hours telephony services. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543920
RCH656 - Out of Hours Call Service - River Clyde Homes are looking to procure an experienced and competent company to provide out of hours telephony services.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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