Award

G-Cloud Call-Off Contract for Digital Services Support and Maintenance

NHS 24

This public procurement record has 1 release in its history.

Award

17 Nov 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

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Notice Information

Notice Title

G-Cloud Call-Off Contract for Digital Services Support and Maintenance

Notice Description

NHS 24 awarded a G-Cloud 14 Call-Off Contract (Ref: NHS242025882) to Affinity Digital (Technology) Ltd for the provision of digital services support and maintenance. The contract covers support and maintenance, further development, and improvement of a suite of public-facing websites for NHS 24, including but not limited to NHSInform.scot, NHS24.scot, BreathingSpace.scot, CareInformationScotland.scot, FallsAssistant.org.uk, and TelecareSelfCheck.scot. Scope of Services: Cloud-based technical support and maintenance for multiple WordPress platforms Hosting, infrastructure management, and security compliance (including penetration testing and vulnerability management) Accessibility and performance monitoring Incident management and proactive infrastructure optimisation Ongoing technical support, maintenance, and development Implementation, onboarding, and knowledge transfer Training for user roles and provision of training materials

Lot Information

Lot 1

This contract was awarded following a call-off under the G-Cloud 14 Framework Agreement (RM1557.14), Lot 3: Cloud Support. The contract is for "Digital Services Support and Maintenance" (Ref: NHS24/2025/882) and was awarded to Affinity Digital (Technology) Ltd. The contract covers support and maintenance, plus further development and improvement of a suite of websites for NHS 24. The services include responsibility for the support and maintenance of several key public-facing websites, including but not limited to NHSInform.scot, NHS24.scot, BreathingSpace.scot, CareInformationScotland.scot, FallsAssistant.org.uk, and TelecareSelfCheck.scot. The contract start date is 1 August 2025 and the expiry date is 31 July 2026, with an optional extension period of up to 6 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000816062
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543706
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72590000 - Computer-related professional services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£169,300 £100K-£500K

Notice Dates

Publication Date
17 Nov 20253 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20256 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS 24
Contact Name
Not specified
Contact Email
danielle.welsh@nhs.scot
Contact Phone
+44 1419515000

Buyer Location

Locality
GLASGOW
Postcode
G81 4DY
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM31 East Dunbartonshire and West Dunbartonshire
Delivery Location
TLM Scotland
Local Authority
West Dunbartonshire
Electoral Ward
Clydebank Waterfront
Westminster Constituency
West Dunbartonshire

Supplier Information

Number of Suppliers
1
Supplier Name

AFFINITY DIGITAL (TECHNOLOGY

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543706
    G-Cloud Call-Off Contract for Digital Services Support and Maintenance - NHS 24 awarded a G-Cloud 14 Call-Off Contract (Ref: NHS242025882) to Affinity Digital (Technology) Ltd for the provision of digital services support and maintenance. The contract covers support and maintenance, further development, and improvement of a suite of public-facing websites for NHS 24, including but not limited to NHSInform.scot, NHS24.scot, BreathingSpace.scot, CareInformationScotland.scot, FallsAssistant.org.uk, and TelecareSelfCheck.scot. Scope of Services: Cloud-based technical support and maintenance for multiple WordPress platforms Hosting, infrastructure management, and security compliance (including penetration testing and vulnerability management) Accessibility and performance monitoring Incident management and proactive infrastructure optimisation Ongoing technical support, maintenance, and development Implementation, onboarding, and knowledge transfer Training for user roles and provision of training materials

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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