Award

Direct Award for Cloud Hosted Process Mapping Software under CCS Framework G Cloud 14 RM1557.14

SOUTH LANARKSHIRE COUNCIL

This public procurement record has 1 release in its history.

Summary of the contracting process

South Lanarkshire Council has completed the procurement process for a digital process mapping tool, aimed at enhancing customer engagement and buy-in. This service falls under the "General Public Services" category and is part of the Cloud Software Lot offered by the Crown Commercial Service’s G-Cloud 14 framework. The procurement was conducted without a prior call for competition as it was identified as the most suitable market route, and the award contract was signed on 1st March 2025. The primary location for this service is in the UKM95 region (Hamilton, UK), with Engage Process being the awarded supplier. The total contract value is £92,432.50, and the document was last updated on 26th January 2026.

This tender offers significant opportunities for IT service providers specializing in cloud-hosted software solutions. Businesses capable of offering innovative digital tools that facilitate process mapping and customer interaction could find similar opportunities beneficial for expansion. Although limited in this instance, the use of the G-Cloud framework provides a substantial platform for suppliers to access public sector clients seeking tailored software solutions. Both large-scale suppliers and those ready to scale can thrive by aligning their services with the specific requirements outlined in public sector frameworks such as G-Cloud.

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Notice Title

Direct Award for Cloud Hosted Process Mapping Software under CCS Framework G Cloud 14 RM1557.14

Notice Description

The Council has a requirement for a digital process mapping tool. This system will be used to maximise customer engagement and buy-in. The system requires to be cloud hosted for accessibility.

Lot Information

Lot 1

The Council has a requirement for a digital process mapping tool. This system will be used to maximise customer engagement and buy-in. The system requires to be cloud hosted for accessibility. Crown Commercial Service Framework G-Cloud 14 (RM1557.14) was identified by Procurement Services as the most appropriate route to market. Lot 2 of the framework (Cloud Software) provides access to over 13,000 software services. As per the G Cloud 14 Buyer guide, the Resource listed their requirements and started a search in G Cloud 14, using keywords and filters to drill down on the numbers of suppliers who met the Council's requirements in order to assess the best fit. The search is saved providing a full audit trail in G Cloud 14.

Procurement Information

Crown Commercial Service Framework G-Cloud 14 (RM1557.14) was identified by Procurement Services as the most appropriate route to market. Lot 2 of the framework (Cloud Software) provides access to over 13,000 software services. As per the G Cloud 14 Buyer guide, the Resource listed their requirements and started a search in G Cloud 14, using keywords and filters to drill down on the numbers of suppliers who met the Council's requirements in order to assess the best fit. The search is saved providing a full audit trail in G Cloud 14.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000821151
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN548002
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£92,432 Under £100K

Notice Dates

Publication Date
26 Jan 20264 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Mar 202511 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SOUTH LANARKSHIRE COUNCIL
Contact Name
Not specified
Contact Email
procurement_service@southlanarkshire.gov.uk
Contact Phone
+44 1698454353

Buyer Location

Locality
HAMILTON
Postcode
ML3 0AA
Post Town
Motherwell
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM95 South Lanarkshire
Delivery Location
TLM95 South Lanarkshire

Local Authority
South Lanarkshire
Electoral Ward
Hamilton North and East
Westminster Constituency
Hamilton and Clyde Valley

Supplier Information

Number of Suppliers
1
Supplier Name

ENGAGE PROCESS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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