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ICT Managed Service Provider - Ferguslie Park Housing Association

Ferguslie Park Housing Association Ltd

This public procurement record has 1 release in its history.

Tender

19 Mar 2026 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The Ferguslie Park Housing Association Ltd in Paisley is currently tendering for an ICT Managed Service Provider to oversee its ICT provision, with a contract lasting up to five years. This procurement falls within the housing and community amenities sector and utilises a restricted procedure under a selective procurement method. The tender period concludes on 17th April 2026, with electronic submissions accepted. The procurement supports community benefit outcomes, encouraging engagement with local organisations. This opportunity is located at Ferguslie Park, Paisley, which is primarily a single-site operation with remote capabilities.

This tender presents a significant opportunity for ICT service providers to secure substantial work within the social housing sector by delivering comprehensive IT support and strategic architecture services. Businesses with experience in ICT managed services, particularly those capable of providing 24/7 support and strategic solutions, are well-placed to compete in this tender. The successful bidder will provide services including server hosting, security infrastructure management, and resilient connectivity solutions. Given the emphasis on quality, companies are encouraged to showcase their capabilities in providing high-level service to similar organisations, enhancing their growth potential in the public procurement landscape.

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Notice Information

Notice Title

ICT Managed Service Provider - Ferguslie Park Housing Association

Notice Description

FPHA are seeking to appoint a Managed Service Provider for their ICT Provision on a contract upto a maximum of 5 years.

Lot Information

Lot 1

Ferguslie Park Housing Association (FPHA) is an independent community-based housing association with over 800 properties and we are governed by a volunteer management committee, many of whom are our customers. We are a registered social landlord and a society under the Co-operative and Community Benefit Societies Act 2014. We have been a registered Scottish Charity since 2003 and do not distribute our surpluses, but rather, we reinvest these for the benefit of our current and future customers. We have one wholly-owned subsidiary, the New Tannahill Centre Ltd. It is also a registered Scottish Charity and is run by a committee of volunteers. Together we form The Ferguslie Group. FPHA are undertaking a procurement to appoint a suiably competent, experienced and knowledgeable ICT Managed Service Provider for upto a maximum of 5 years from appointment. The ICT environment is critical to the delivery of frontline social housing services. The scope of the contract includes the 24/7/365 support of the Group's ICT provision and will also include planned hardware and software updates over the period of the appointment. From an ICT viewpoint, FPHA, is a "single site" operation from its head office in the Tannahill Centre, 76 Blackstoun Road, Paisley, PA3 1NT where the secure server room is located. Primarily FPHA is single-site operation with remote and mobile working capability. The MSP is expected to deliver the following key services - Strategic architecture - Onboarding of all services in-scope of the solution - First-, second- and third-line service desk - Hosting, including support for the servers and associated storage - Security infrastructure including firewall management - Security Operations Centre which is staffed 24x7 and can readily respond to and independently action any alerts particularly outside of FPHA's normal business hours - Resilient connectivity between FPHA's Head Office and the hosting service - Resilient Internet connectivity - Telephone system - Local Wired and Wireless Area Networks - End-user support, with on-site visits if and as required - Building of new end-user devices and maintenance of these builds - Patching - Backup including Private/Public cloud hosted services Office 365 services including Email, OneDrive and SharePoint - Monthly service reports and meetings The final scope and delivery model will be refined during mobilisation in agreement with the Contractor

Renewal: The contract will be appointed on an initial 36 month basis with the buyer retaining the option to extend the appointment beyond this period for a further 24 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000826460
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR552032
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
£250,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Mar 20266 months ago
Submission Deadline
17 Apr 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ferguslie Park Housing Association Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PAISLEY
Postcode
PA3 1NT
Postcode Area
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
Renfrewshire
Electoral Ward
Paisley Northwest
Westminster Constituency
Paisley and Renfrewshire North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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