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Website Service and Maintenance

Scottish Natural Heritage

This public procurement record has 2 releases in its history.

Award

09 Sep 2026 at 01:00

OJEU - F3 - Contract Award Notice
Tender

21 Apr 2026 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Scottish Natural Heritage, trading as NatureScot, sought an external supplier for website service and maintenance. The requirement covered a secure, governed and future-ready digital service for an established Drupal-based website hosted on Acquia Cloud Professional. The platform uses Drupal 10, several development and deployment stages, a multi-domain architecture and separate budget management responsibilities. Its functionality includes complex content structures, audience segmentation, bespoke page layouts, media management, workflows, content retention, language translation and integrated digital tools. These include Cloudflare, Acquia Web Governance, GitHub, Google Analytics and Tag Manager, New Relic and third-party penetration testing services. The work was for NatureScot’s website service, with Scotland Excel supporting the procurement process but not becoming a party to the contract.

The procurement reached the tender and award stage but was discontinued: the tender and its single lot were marked cancelled, and the outcome was recorded as unsuccessful with the status detail “discontinued”. No supplier was selected. It used an open procedure, with electronic submission and English-language bids. The submission deadline and bid-opening time were 21 May 2026 at 12:00 UTC, and bids were to remain valid until 21 September 2026. The planned contract period was 1,440 days. Evaluation was weighted 70% to quality and 30% to price; variants were not allowed. Electronic payment and ordering were provided for, and electronic invoicing was allowed. A further procurement exercise could be undertaken before the contract’s expiry.

This requirement indicates demand from NatureScot for a specialist digital service provider able to run and improve a complex public-sector Drupal estate rather than simply maintain a basic website. Credible competitors would need practical Drupal 10 and Acquia Cloud Professional capability, experience of secure development and deployment across multiple environments, and the ability to manage a multi-domain platform with governed content and separate budget responsibilities. Relevant delivery strength includes content modelling, audience segmentation, bespoke layouts, media and workflow management, retention controls, translation and integration with Cloudflare, GitHub, Google tools, New Relic and penetration-testing providers. A strong future competitor would also be able to demonstrate quality-led delivery, effective security and governance, and robust service management for a long-term website support engagement.

How relevant is this notice?

Notice Information

Notice Title

Website Service and Maintenance

Notice Description

NatureScot is looking to tender a contract with an external service provider for the provision of Website Service and Maintenance.

Lot Information

Lot 1

The Website Service & Maintenance Contract requires a supplier capable of delivering a secure, well-governed, and future-ready digital service for NatureScot's Drupal-based website. The contractor must support an existing website hosted on the Acquia Cloud Professional environment, comprising multiple development and deployment stages, a Drupal 10 content management system, and a multi-domain architecture with separate budget management responsibilities. The platform features complex content structures, audience segmentation, bespoke layouts, media management, workflows, content retention management, language translation and integrated tools such as Cloudflare, Acquia Web Governance, GitHub, Google Tools suite (Analytics, Tag manager etc.), New Relic, and third-party penetration testing services.. Scotland Excel (SXL) will be acting on behalf of NatureScot in the execution of this procurement exercise but will not be party to the contract or the management of the contract throughout its lifetime.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000829767
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564139
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72413000 - World wide web (www) site design services

72415000 - World wide web (www) site operation host services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Sep 20261 months ago
Submission Deadline
21 May 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
A further procurement exercise may be undertaken prior to expiry of this Contract.

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Natural Heritage
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
INVERNESS
Postcode
IV3 8NW
Postcode Area
Inverness
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM Scotland
Local Authority
Highland
Electoral Ward
Inverness West
Westminster Constituency
Inverness, Skye and West Ross-shire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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