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Debt Management System

Social Security Scotland

This public procurement record has 2 releases in its history.

Tender

17 Jul 2026 at 01:00

OJEU - F2 - Contract Notice
Planning

29 Apr 2026 at 01:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

Social Security Scotland is procuring a strategic Debt Management System as a service. The requirement covers the provision, implementation, support and continuous improvement of a system that manages the end-to-end debt lifecycle, including debt cases and associated processes. This is a technology services contract, classified under CPV 72000000 for information technology services. The service will be delivered for Social Security Scotland in Scotland. The buyer is a public authority responsible for social protection. The system is expected to support electronic ordering, electronic payment and electronic invoicing. The contract also includes community benefit obligations, requiring the supplier to deliver employment opportunities for priority groups through the specified community benefits framework. Suppliers should therefore be able to provide both the technology platform and the associated implementation and managed service capabilities.

The buyer reached the tender stage and invited offers through an open procedure, with electronic submission in English. The tender return deadline was 18 August 2026 at 12:00, with tender questions due by 28 July 2026. Evaluation was scheduled from 25 August to 25 September 2026, with contract award on 30 November 2026. The contract is for an initial 72 months, including a 12-month implementation period, followed by service delivery from month 13; it may be extended by up to a further 24 months. The single lot is evaluated equally on technical quality and price, weighted 50% each. Economic and financial requirements include a Dun and Bradstreet failure score of at least 40 and insurance cover of £5 million for employers’ and public liability, and £10 million for professional indemnity and cyber security/data protection. The contract is intended to be renewed for continuity of service.

This opportunity suits established software providers, systems integrators and managed service suppliers with experience delivering strategic debt, case-management or similarly complex public-sector platforms. Strong candidates will be able to manage the full technology lifecycle: solution design, implementation, integration, support, continuous improvement and reliable operation of a service handling sensitive personal data. The requirement calls for capability across software development, advisory services, systems integration and agile, iterative, DevOps or continuous deployment delivery. Suppliers need robust cyber security, data protection, incident response and service resilience arrangements, supported by suitable policies and insurance. Financially sound organisations with the capacity to undertake a substantial, long-term implementation and service commitment are well placed. Bidders must also be able to deliver measurable community benefits focused on generating employment opportunities for priority groups, alongside the core technology service.

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Notice Information

Notice Title

Debt Management System

Notice Description

Social Security Scotland has a requirement to place a contract with an external service provider for the provision of a Debt Management System. The contract is for the provision, implementation, support and continuous improvement of a strategic Debt Case Management System. The system must support the end-to-end debt lifecycle.

Lot Information

Lot 1

It is intended that this will be a open procedure to procure a Debt Management System. Stages in the procurement are: 1. Prior Information Notice issued. 2. Contract Notice/ Call for Competition 3. Invitation to Tender 4. Contract Award. 72 month initial period includes a 12 month implementation period, with the service to start in month 13 of the contract.

Options: Option to extend for up to an additional 24 month period

Renewal: The contract is scheduled for renewal prior to the expiry date to ensure continuity of service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000829845
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560431
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20261 months ago
Submission Deadline
18 Aug 2026Expired
Future Notice Date
6 May 2026Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
In 72 months time

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Social Security Scotland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DUNDEE
Postcode
DD1 4BF
Postcode Area
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM Scotland
Local Authority
Dundee City
Electoral Ward
West End
Westminster Constituency
Dundee Central

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554838
    Debt Management System - Social Security Scotland has a requirement to place a contract with an external service provider for the provision of a Debt Management System. The contract is for the provision, implementation, support and continuous improvement of a strategic Debt Case Management System. The system must support the end-to-end debt lifecycle.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560431
    Debt Management System - Social Security Scotland has a requirement to place a contract with an external service provider for the provision of a Debt Management System. The contract is for the provision, implementation, support and continuous improvement of a strategic Debt Case Management System. The system must support the end-to-end debt lifecycle.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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