D3 Tenders | Provision of Amazon Healthcare Support

Notice Information

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Notice Title

Provision of Amazon Healthcare Support

Notice Description

South Lanarkshire University HSCP was part of a Scottish consortium, including Falkirk Council, Fife Council, Glasgow City HSCP, Scottish Enterprise, Digital Office, Scottish Government, CENSIS and Amazon. The consortium jointly developed a customised Amazon Echo Show 8 with enhanced fleet-management functionality designed to transform telecare provision. The consortium's aim was to replace costly, limited-function digital dispersed alarm units with consumer-grade devices as a first step, before expanding to include telehealth, Internet of Things (IoT) sensor integration, predictive modelling and Bring Your Own Device capabilities.

Lot Information

Lot 1

Over the past year, the Council's Technology Enabled Care (TEC) team has been a key contributor to the Glasgow City Region Innovation Programme, supporting the deployment of devices and developing use cases and business cases to progress a scalable regional approach. Initial testing involved registering 20 Echo Show 8 devices, integrating them with the Censis Care Surround platform, and evaluating fleet functionality using the PDSA (Plan-Do-Study-Act) methodology. A further 20 Echo Show 8 devices were then deployed within the Blantyre LIFE Intermediate Care service to understand real-world use, user experience and operational processes. Outcomes from this phase showed that service users were more confident in using technology, were independently using the devices for medication reminders, and were engaging with features such as music, radio stations and podcasts, supporting improved daily routines and digital inclusion. Building on this, the TEC team and Clydesdale locality Care at Home team are now launching a pilot to deliver virtual medication prompting using Echo Show 8 devices, with Care at Home staff providing prompts via video calls at the times set out in each service user's care plan. The pilot aims to improve convenience, flexibility and digital inclusion while releasing Care at Home capacity to meet increasing demand. To support full scale-up and rollout of all devices, the Care Surround subscription licensing requires extension for a further 12 months. This will provide continued access to the Care Surround software and device management platform, integration of all devices, SIM data connectivity for hub devices, up to 100 staff user accounts, and support, rollout assistance and additional functionality development from Censis

Procurement Information

The works, services or supplies can be supplied by only one suitable contractor because competition is absent for technical reasons and no alternative or substitute exists and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement. As Censis owns the CareSurround brand and intellectual property, the Council can only access the required software from Censis.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-r6ebe6-0000829916
Publication Source: Public Contracts Scotland
Latest Notice: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554285
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: PCS Notice - Website Contract Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Limited
Procurement Method Details: Award procedure without prior publication of a call for competition
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253200 - Systems support services

72261000 - Software support services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £132,000 £100K-£500K

Notice Dates

Publication Date: 21 Apr 20264 days ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 2 Apr 20263 weeks ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Complete
Awards Status: Not Specified
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: SOUTH LANARKSHIRE COUNCIL
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: HAMILTON
Postcode: ML3 0AA
Post Town: Motherwell
Country: Scotland
Major Region (ITL 1): TLM Scotland
Basic Region (ITL 2): TLM9 Southern Scotland
Small Region (ITL 3): TLM95 South Lanarkshire
Delivery Location: TLM95 South Lanarkshire
Local Authority: South Lanarkshire
Electoral Ward: Hamilton North and East
Westminster Constituency: Hamilton and Clyde Valley

Supplier Information

Number of Suppliers: 1
Supplier Name: CENSIS

Further Information

Notice Documents

https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554285
Provision of Amazon Healthcare Support - South Lanarkshire University HSCP was part of a Scottish consortium, including Falkirk Council, Fife Council, Glasgow City HSCP, Scottish Enterprise, Digital Office, Scottish Government, CENSIS and Amazon. The consortium jointly developed a customised Amazon Echo Show 8 with enhanced fleet-management functionality designed to transform telecare provision. The consortium's aim was to replace costly, limited-function digital dispersed alarm units with consumer-grade devices as a first step, before expanding to include telehealth, Internet of Things (IoT) sensor integration, predictive modelling and Bring Your Own Device capabilities.

Notice URLs

Open Contracting Data Standard (OCDS)

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