D3 Tenders | Welfare Rights Case Management System

Notice Information

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Notice Title

Welfare Rights Case Management System

Notice Description

The Welfare Management Service supports individuals access benefits and reduces poverty. The additional income secured for East Ayrshire residents helps lifts households out of poverty and assists the local economy. Additionally, support is provided for legal representation. A Case Management System (CMS) is required to support staff, improve efficiency, analysis and reporting on data, and management of workloads. The CMS should facilitate effective management of Scottish legislative changes and completion of statutory duties. East Ayrshire Council are considering both an externally hosted and on-premises systems.

Lot Information

Lot 1

The Welfare Management Service supports individuals access benefits and reduces poverty. The additional income secured for East Ayrshire residents helps lifts households out of poverty and assists the local economy. Additionally, support is provided for legal representation. A Case Management System (CMS) is required to support staff, improve efficiency, analysis and reporting on data, and management of workloads. The CMS should facilitate effective management of Scottish legislative changes and completion of statutory duties. East Ayrshire Council are considering both an externally hosted and on-premises systems. East Ayrshire Council are looking to gather information from companies who can supply this type of system in order to form a tender specification. There may be an opportunity to present a demonstration of your current system. Please note companies who respond to this PIN would still need to submit a tender when the Council advertises on PCS later this year. All companies will be treated fairly and equally with no preferential treatment to those companies who respond to this PIN.. Interested companies are asked to email Zoe.Wilson@east-ayrshire.gov.uk by Wednesday 13th of May 2026. Please provide a brief summary of the system you provide including it's functionality. Please also indicate if you would be willing to provide a short system demo (approx 30-45 mins) via Teams.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-r6ebe6-0000830649
Publication Source: Public Contracts Scotland
Latest Notice: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554821
Current Stage: Planning
All Stages: Planning

Procurement Classification

Notice Type: PCS Notice - Website Prior Information Notice
Procurement Type: Standard
Procurement Category: Goods
Procurement Method: Not Specified
Procurement Method Details: Not specified
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 48 - Software package and information systems
CPV Codes: 48311100 - Document management system

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 29 Apr 20264 days ago
Submission Deadline: Not specified
Future Notice Date: 31 Jul 20263 months to go
Award Date: Not specified
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Planned
Lots Status: Planned
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: EAST AYRSHIRE COUNCIL
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: KILMARNOCK
Postcode: KA3 7BU
Post Town: Kilmarnock
Country: Scotland
Major Region (ITL 1): TLM Scotland
Basic Region (ITL 2): TLM9 Southern Scotland
Small Region (ITL 3): TLM93 North Ayrshire and East Ayrshire
Delivery Location: TLM93 North Ayrshire and East Ayrshire
Local Authority: East Ayrshire
Electoral Ward: Kilmarnock East and Hurlford
Westminster Constituency: Kilmarnock and Loudoun

Further Information

Notice Documents

https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554821
Welfare Rights Case Management System - The Welfare Management Service supports individuals access benefits and reduces poverty. The additional income secured for East Ayrshire residents helps lifts households out of poverty and assists the local economy. Additionally, support is provided for legal representation. A Case Management System (CMS) is required to support staff, improve efficiency, analysis and reporting on data, and management of workloads. The CMS should facilitate effective management of Scottish legislative changes and completion of statutory duties. East Ayrshire Council are considering both an externally hosted and on-premises systems.

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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