Award

Contact Centre Solution

SCOTTISH ENVIRONMENT PROTECTION AGENCY

This public procurement record has 1 release in its history.

Award

12 May 2026 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process for the "Contact Centre Solution" was conducted by the Scottish Environment Protection Agency, located in North Lanarkshire. The procurement falls under the "Environmental protection" industry category and took place in the UKM region. The process has reached the Award stage, as of 12th May 2026, with the contract formally signed on the same date. This limited procurement method was executed as a direct award via the CCS Technical Services Framework RM6116, Lot 4c, without prior publication of a call for competition. The contract, valued at £68,000, has been awarded to Vodafone.

This tender presents significant growth opportunities for businesses that can provide robust solutions for contact centre services, particularly those that are capable of fulfilling specific technical requirements. The procurement was completed as a direct award, suggesting that businesses with established frameworks and strong ties to public service frameworks, especially in the telecommunications or IT service sectors, would find similar future opportunities accessible. Companies with experience in direct procurement processes or able to work within government frameworks would be well-suited to compete in comparable tenders. Likewise, understanding the nuances of public sector partnerships can enhance competitive advantage.

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Notice Information

Notice Title

Contact Centre Solution

Notice Description

Contact call centre service

Procurement Information

Direct award via CCS Technical Services Framework RM6116, Lot 4c

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000831752
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555688
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71356000 - Technical services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£68,000 Under £100K

Notice Dates

Publication Date
12 May 20262 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 May 20262 days ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH ENVIRONMENT PROTECTION AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HOLYTOWN, NORTH LANARKSHIRE
Postcode
ML1 4WQ
Post Town
Motherwell
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM34 North Lanarkshire
Delivery Location
TLM Scotland
Local Authority
North Lanarkshire
Electoral Ward
Mossend and Holytown
Westminster Constituency
Airdrie and Shotts

Supplier Information

Number of Suppliers
1
Supplier Name

VODAFONE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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