Award

P25-076 Research Services - Customer Service

SKILLS DEVELOPMENT SCOTLAND LTD

This public procurement record has 1 release in its history.

Award

12 May 2026 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

Skills Development Scotland Ltd, situated at Monteith House in Glasgow, has completed the procurement process for a contract titled "P25-076 Research Services - Customer Service" under the services industry category. The procurement followed an open procedure and pertains to the UKM region. The process, initiated as a tender, reached the award stage on 12th May 2026, with the contract being signed on 30th April 2026. This procurement was executed via the GCloud 14 framework in adherence to Crown Commercial Services guidelines, as indicated by its classification under the CPV code 73110000.

This contract is an opportunity for large business entities specialising in research services, particularly those focused on customer service, to engage with the public sector. Skills Development Scotland Ltd operates as a non-departmental public body, providing an excellent platform for businesses to expand their portfolio within governmental contracts. The successful supplier for this contract, Gartner, highlights the suitability of large-scale organisations to compete in such procurements, especially through frameworks like GCloud 14. Although the bidding process attracted only one bid, potential future opportunities under similar frameworks could benefit companies aiming to diversify their services across the UK public sector.

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Notice Information

Notice Title

P25-076 Research Services - Customer Service

Notice Description

Research Services - Customer Service

Lot Information

Lot 1

Research Services - Customer Service. Please note that as this requirement was procured through Gcloud 14, the award criteria is different to the options that are available through PCS. The Gcloud 14 process was followed as per the Crown Commercial Services guidelines

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000831781
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555710
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£144,600 £100K-£500K

Notice Dates

Publication Date
12 May 20262 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Apr 20262 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SKILLS DEVELOPMENT SCOTLAND LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 1DY
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow East

Supplier Information

Number of Suppliers
1
Supplier Name

GARTNER

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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