D3 Tenders | Provision of Managed Work for Housing Benefit (HB) and Council Tax (CTR) Claims

Notice Information

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Notice Title

Provision of Managed Work for Housing Benefit (HB) and Council Tax (CTR) Claims

Notice Description

The aim is to assist the Council by assessing HB and CTR claims, and the appointed supplier will process new claims and change of circumstance claims to completion. Requirements will include: A low cost, off-site processing solution; Guaranteed output with a high level of accuracy; A reliable, secure and fast electronic connection to their virtual network and industry best practice security; Proven governance and management arrangements; Achievement of service standards; Access to proven toolkits, processes and best practice for individual service areas; Access to expertise and professional capacity from their existing talent pool; Extensive experience of liaising with client service teams; and Processing and ongoing management of Housing Benefit & Council Tax Reduction cases.

Lot Information

Lot 1

The aim is to assist the Council by assessing HB and CTR claims, and the appointed supplier will process new claims and change of circumstance claims to completion. Requirements will include: A low cost, off-site processing solution; Guaranteed output with a high level of accuracy; A reliable, secure and fast electronic connection to their virtual network and industry best practice security; Proven governance and management arrangements; Achievement of service standards; Access to proven toolkits, processes and best practice for individual service areas; Access to expertise and professional capacity from their existing talent pool; Extensive experience of liaising with client service teams; and Processing and ongoing management of Housing Benefit & Council Tax Reduction cases.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-r6ebe6-0000833514
Publication Source: Public Contracts Scotland
Latest Notice: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557184
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: PCS Notice - Website Contract Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Open
Procurement Method Details: Open procedure
Tender Suitability: Not specified
Awardee Scale: SME

Common Procurement Vocabulary (CPV)

CPV Divisions: 75 - Administration, defence and social security services
CPV Codes: 75310000 - Benefit services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £160,000 £100K-£500K

Notice Dates

Publication Date: 3 Jun 2026Yesterday
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 13 Mar 20262 months ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Complete
Awards Status: Not Specified
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: WEST DUNBARTONSHIRE COUNCIL
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: DUMBARTON
Postcode: G82 1QL
Post Town: Glasgow
Country: Scotland
Major Region (ITL 1): TLM Scotland
Basic Region (ITL 2): TLM3 West Central Scotland
Small Region (ITL 3): TLM31 East Dunbartonshire and West Dunbartonshire
Delivery Location: TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond
Local Authority: West Dunbartonshire
Electoral Ward: Dumbarton
Westminster Constituency: West Dunbartonshire

Supplier Information

Number of Suppliers: 1
Supplier Name: NEC SOFTWARE SOLUTIONS

Further Information

Notice Documents

https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557184
Provision of Managed Work for Housing Benefit (HB) and Council Tax (CTR) Claims - The aim is to assist the Council by assessing HB and CTR claims, and the appointed supplier will process new claims and change of circumstance claims to completion. Requirements will include: A low cost, off-site processing solution; Guaranteed output with a high level of accuracy; A reliable, secure and fast electronic connection to their virtual network and industry best practice security; Proven governance and management arrangements; Achievement of service standards; Access to proven toolkits, processes and best practice for individual service areas; Access to expertise and professional capacity from their existing talent pool; Extensive experience of liaising with client service teams; and Processing and ongoing management of Housing Benefit & Council Tax Reduction cases.

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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