Notice Information
Notice Title
The Provision of Tenant Satisfaction Surveys
Notice Description
SBHA wish to Award a contract for the provision of a Tenant Satisfaction Survey Service.
Lot Information
Lot 1
Scottish Borders Housing Association (SBHA) is seeking to award a contract for the Provision of a Tenant Satisfaction Survey service and invites tenders for delivery of the service as set out in the accompanying Specification of Requirements document. The Service will commence in August 2026 for a period of three (3) years with the option to extend this on two (2) occasions for a 12 month period. Any extension will be at the sole discretion of SBHA and will be based upon performance during term.. SBHA will carry out an Experian Check as part of the Selection Criteria a minimum score of 51 aligns with SBHA's risk profile.
Options: As the nature of this Contract there may be further innovations in the service provision, SBHA would want to remain flexible in ensuring the services are future proofed.
Renewal: 2 x 12 months after the initial 3 year period
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000833979
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561357
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- £150,000 £100K-£500K
- Lots Value
- £150,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- £117,100 £100K-£500K
Notice Dates
- Publication Date
- 31 Jul 20266 days ago
- Submission Deadline
- 13 Jul 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 22 Jul 20262 weeks ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SCOTTISH BORDERS HOUSING ASSOCIATION LTD
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SELKIRK
- Postcode
- TD7 5DT
- Post Town
- Galashiels
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM9 Southern Scotland
- Small Region (ITL 3)
- TLM91 Scottish Borders
- Delivery Location
- TLM91 Scottish Borders
-
- Local Authority
- Scottish Borders
- Electoral Ward
- Selkirkshire
- Westminster Constituency
- Berwickshire, Roxburgh and Selkirk
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN557679&idx=7
11th June 2026 - Customer Service Standards developed jointly by Tenants and SBHA. -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN557679&idx=3
10th June 2026 - Appendix 2 Community Benefits Form -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN557679&idx=4
10th June 2026 - Specification of Requirements -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN557679&idx=5
10th June 2026 - Tender Response Document -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN557679&idx=6
10th June 2026 - Guide to surveying -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN557679&idx=1
10th June 2026 - Invitation to Tender -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN557679&idx=2
10th June 2026 - Appendix 1 Pricing Schedule -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557679
The Provision of Tenant Satisfaction Surveys - SBHA wish to Award a contract for the provision of a Tenant Satisfaction Survey Service. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561357
The Provision of Tenant Satisfaction Surveys - SBHA wish to Award a contract for the provision of a Tenant Satisfaction Survey Service.
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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