This public procurement record has 2 releases in its history.

Summary of the contracting process

The Scottish Borders Housing Association Ltd recently awarded a contract for the provision of Tenant Satisfaction Surveys to Research Resource Scotland Limited, marking the completion of this procurement process. The procurement, initiated through an open procedure, falls under the services category, specifically focusing on housing and community amenities. The contract, valued at £117,100 GBP, was signed on 22nd July 2026, and will be carried out within the Scottish Borders region. The service will commence in August 2026, with an initial term of three years, extendable by up to two additional one-year periods at the discretion of SBHA based on performance. This opportunity was part of a tender process that closed on 13th July 2026, following an active submission period allowing electronic submissions.

This tender represents a significant opportunity for small to medium-sized enterprises (SMEs) specialising in survey services and community engagement to expand their portfolios by partnering with a public organisation. The procurement method was fully open, encouraging wide participation, and required participants to achieve a minimum Experian score to align with the risk profile of SBHA. With all bidders being SMEs and the ability for non-EU companies to bid, this process highlights the competitive nature and accessibility for diverse business entities. Engineering services into community-focused projects like tenant satisfaction can help businesses secure a strong foothold in public sector engagements while fostering innovations in service delivery as desired by the buyer.

How relevant is this notice?

Notice Title

The Provision of Tenant Satisfaction Surveys

Notice Description

SBHA wish to Award a contract for the provision of a Tenant Satisfaction Survey Service.

Lot Information

Lot 1

Scottish Borders Housing Association (SBHA) is seeking to award a contract for the Provision of a Tenant Satisfaction Survey service and invites tenders for delivery of the service as set out in the accompanying Specification of Requirements document. The Service will commence in August 2026 for a period of three (3) years with the option to extend this on two (2) occasions for a 12 month period. Any extension will be at the sole discretion of SBHA and will be based upon performance during term.. SBHA will carry out an Experian Check as part of the Selection Criteria a minimum score of 51 aligns with SBHA's risk profile.

Options: As the nature of this Contract there may be further innovations in the service provision, SBHA would want to remain flexible in ensuring the services are future proofed.

Renewal: 2 x 12 months after the initial 3 year period

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000833979
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561357
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
£150,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£117,100 £100K-£500K

Notice Dates

Publication Date
31 Jul 20266 days ago
Submission Deadline
13 Jul 2026Expired
Future Notice Date
Not specified
Award Date
22 Jul 20262 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SCOTTISH BORDERS HOUSING ASSOCIATION LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SELKIRK
Postcode
TD7 5DT
Post Town
Galashiels
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM91 Scottish Borders
Delivery Location
TLM91 Scottish Borders

Local Authority
Scottish Borders
Electoral Ward
Selkirkshire
Westminster Constituency
Berwickshire, Roxburgh and Selkirk

Supplier Information

Number of Suppliers
1
Supplier Name

RESEARCH RESOURCE SCOTLAND

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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