Tender

The Provision of Tenant Satisfaction Surveys

SCOTTISH BORDERS HOUSING ASSOCIATION LTD

This public procurement record has 1 release in its history.

Tender

10 Jun 2026 at 00:00

Summary of the contracting process

The procurement process is being conducted by the Scottish Borders Housing Association Ltd, located in Selkirk, with a focus on securing a contract for "The Provision of Tenant Satisfaction Surveys." This tender, under the industry category of housing and community amenities, is set in the Scottish Borders region (UKM91). The procurement is currently at the tender stage, having been initiated on 10th June 2026, with the tender period closing on 13th July 2026. The procurement process is being conducted using the open procedure, with submissions allowed electronically. The value of the contract is estimated at £150,000 GBP, and it aims to commence in August 2026 for an initial period of three years, with potential extensions based on performance. Key dates include both the tender period end, which is synchronised with the award decision on 13th July 2026.

This tender presents a lucrative opportunity for businesses specialising in market research and survey services, particularly those experienced in working with housing associations or the public sector. It offers a stable contract over several years with potential extensions, allowing for ongoing business relationships and the probability for service innovations. Companies with established expertise in tenant satisfaction surveys, robust data handling capacities, and the ability to demonstrate community benefits will be well-suited to compete for this contract. Furthermore, businesses should be ready to engage within the electronic submission and communication framework outlined by the procurement, enhancing operational efficiency and reducing barriers to participation.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

The Provision of Tenant Satisfaction Surveys

Notice Description

SBHA wish to Award a contract for the provision of a Tenant Satisfaction Survey Service.

Lot Information

Lot 1

Scottish Borders Housing Association (SBHA) is seeking to award a contract for the Provision of a Tenant Satisfaction Survey service and invites tenders for delivery of the service as set out in the accompanying Specification of Requirements document. The Service will commence in August 2026 for a period of three (3) years with the option to extend this on two (2) occasions for a 12 month period. Any extension will be at the sole discretion of SBHA and will be based upon performance during term.. SBHA will carry out an Experian Check as part of the Selection Criteria a minimum score of 51 aligns with SBHA's risk profile.

Options: As the nature of this Contract there may be further innovations in the service provision, SBHA would want to remain flexible in ensuring the services are future proofed.

Renewal: 2 x 12 months after the initial 3 year period

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000833979
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557679
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
£150,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jun 20262 days ago
Submission Deadline
13 Jul 20261 months to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SCOTTISH BORDERS HOUSING ASSOCIATION LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SELKIRK
Postcode
TD7 5DT
Post Town
Galashiels
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM91 Scottish Borders
Delivery Location
TLM91 Scottish Borders

Local Authority
Scottish Borders
Electoral Ward
Selkirkshire
Westminster Constituency
Berwickshire, Roxburgh and Selkirk

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000833979-2026-06-10T00:00:00Z",
    "date": "2026-06-10T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000833979",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-37",
            "name": "Scottish Borders Housing Association Ltd",
            "identifier": {
                "legalName": "Scottish Borders Housing Association Ltd"
            },
            "address": {
                "streetAddress": "South Bridge House, Whinfield Road",
                "locality": "Selkirk",
                "region": "UKM91",
                "postalCode": "TD7 5DT"
            },
            "contactPoint": {
                "name": "Yvonne O'Hara",
                "email": "procurement@sbha.org.uk",
                "telephone": "+44 1750724444",
                "faxNumber": "+44 1750724445",
                "url": "http://www.publiccontractsscotland.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "06",
                        "description": "Housing and community amenities",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.sbha.org.uk"
            }
        },
        {
            "id": "org-38",
            "name": "Selkirk Sherriff Court",
            "identifier": {
                "legalName": "Selkirk Sherriff Court"
            },
            "address": {
                "streetAddress": "Ettrick Terrace",
                "locality": "Selkirk",
                "postalCode": "TD5 9SE"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "Scottish Borders Housing Association Ltd",
        "id": "org-37"
    },
    "tender": {
        "id": "SBHA-TSS-2026",
        "title": "The Provision of Tenant Satisfaction Surveys",
        "description": "SBHA wish to Award a contract for the provision of a Tenant Satisfaction Survey Service.",
        "status": "active",
        "items": [
            {
                "id": "1",
                "deliveryLocation": {
                    "description": "Scottish Borders"
                },
                "deliveryAddresses": [
                    {
                        "region": "UKM91"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amount": 150000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
        "tenderPeriod": {
            "endDate": "2026-07-13T12:00:00Z"
        },
        "awardPeriod": {
            "startDate": "2026-07-13T12:00:00Z"
        },
        "documents": [
            {
                "id": "JUN557679",
                "documentType": "contractNotice",
                "title": "The Provision of Tenant Satisfaction Surveys",
                "description": "SBHA wish to Award a contract for the provision of a Tenant Satisfaction Survey Service.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557679",
                "format": "text/html"
            },
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            },
            {
                "id": "JUN557679-1",
                "title": "Invitation to Tender",
                "datePublished": "2026-06-10T11:19:51Z",
                "dateModified": "2026-06-10T11:19:51Z",
                "format": "application/pdf"
            },
            {
                "id": "JUN557679-2",
                "title": "Appendix 1 Pricing Schedule",
                "datePublished": "2026-06-10T11:19:51Z",
                "dateModified": "2026-06-10T11:19:51Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "JUN557679-3",
                "title": "Appendix 2 Community Benefits Form",
                "datePublished": "2026-06-10T11:19:52Z",
                "dateModified": "2026-06-10T11:19:52Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JUN557679-4",
                "title": "Specification of Requirements",
                "datePublished": "2026-06-10T11:19:52Z",
                "dateModified": "2026-06-10T11:19:52Z",
                "format": "application/pdf"
            },
            {
                "id": "JUN557679-5",
                "title": "Tender Response Document",
                "datePublished": "2026-06-10T11:19:52Z",
                "dateModified": "2026-06-10T11:19:52Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JUN557679-6",
                "title": "Guide to surveying",
                "datePublished": "2026-06-10T11:19:52Z",
                "dateModified": "2026-06-10T11:19:52Z",
                "format": "application/pdf"
            },
            {
                "id": "JUN557679-7",
                "title": "Customer Service Standards developed jointly by Tenants and SBHA.",
                "datePublished": "2026-06-11T09:31:50Z",
                "dateModified": "2026-06-11T09:31:50Z",
                "format": "application/pdf"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "Scottish Borders Housing Association (SBHA) is seeking to award a contract for the Provision of a Tenant Satisfaction Survey service and invites tenders for delivery of the service as set out in the accompanying Specification of Requirements document. The Service will commence in August 2026 for a period of three (3) years with the option to extend this on two (2) occasions for a 12 month period. Any extension will be at the sole discretion of SBHA and will be based upon performance during term.. SBHA will carry out an Experian Check as part of the Selection Criteria a minimum score of 51 aligns with SBHA's risk profile.",
                "status": "active",
                "value": {
                    "amount": 150000,
                    "currency": "GBP"
                },
                "options": {
                    "description": "As the nature of this Contract there may be further innovations in the service provision, SBHA would want to remain flexible in ensuring the services are future proofed."
                },
                "hasOptions": true,
                "submissionTerms": {
                    "variantPolicy": "allowed"
                },
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "2 x 12 months after the initial 3 year period"
                }
            }
        ],
        "bidOpening": {
            "date": "2026-07-13T12:00:00Z"
        },
        "communication": {
            "atypicalToolUrl": "http://www.publiccontractsscotland.gov.uk"
        },
        "contractTerms": {
            "hasElectronicPayment": true,
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "performanceTerms": "All conditions are listed in the procurement documentation"
        },
        "coveredBy": [
            "GPA"
        ],
        "otherRequirements": {
            "requiresStaffNamesAndQualifications": true
        },
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "Please see the SPD"
                }
            ]
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 90
            }
        },
        "classification": {
            "id": "79342311",
            "scheme": "CPV"
        },
        "hasRecurrence": false
    },
    "language": "EN",
    "description": "Bidders are asked to read all Procurement Documentation NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=833979. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: Please see the procurement documentation (SC Ref:833979) Download the copy of the online SPD document here (to be completed online through postbox submission): https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=833979",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000833979"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Notice"
}