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The Provision of Tenant Satisfaction Surveys

Scottish Borders Housing Association Ltd

This public procurement record has 2 releases in its history.

Award

31 Jul 2026 at 01:00

PCS Notice - Website Contract Award Notice
Tender

10 Jun 2026 at 01:00

PCS Notice - Website Contract Notice
Summary of the contracting process

Scottish Borders Housing Association Ltd procured a tenant satisfaction survey service for its housing tenants. The work covers designing and delivering surveys and reporting tenant views to support the association’s understanding of customer satisfaction and service performance. It is a public-sector customer research and survey service, classified under CPV 79342311. Delivery is across the Scottish Borders. The requirement was structured as one lot and was managed by the association, whose base is in Selkirk. The procurement documentation included a service specification, survey guide, customer service standards developed with tenants, pricing schedule, community benefits form and tender response document, indicating a requirement for a structured service aligned with SBHA’s tenant-facing standards.

This procurement has been awarded following an open procedure. Three electronic bids were received, all from SMEs, and Research Resource Scotland Limited was selected for the single lot. The contract is active, was signed on 22 July 2026, and is valued at £117,100 including the stated contract value; the tender’s estimated value was £150,000. The service is due to start in August 2026 for an initial three-year period, with two possible 12-month extensions at SBHA’s discretion based on performance. Bids closed at 12 noon on 13 July 2026 and were opened then. Assessment used suitability criteria set out in the SPD, including an Experian check with a minimum score of 51. Variants were allowed, bids had to be in English, and remained valid for 90 days.

This requirement is relevant to specialist market-research, tenant-experience and customer-survey providers able to deliver structured satisfaction surveys for a housing association across the Scottish Borders. A credible competitor would need the capacity to manage tenant-facing research, gather reliable responses, analyse findings and report them clearly against service-performance needs. The procurement also points to the importance of working within customer-service standards developed with tenants, supporting future-proofed service improvements and innovation. Suppliers should be prepared to provide named staff and their qualifications, satisfy suitability checks and meet SBHA’s Experian risk threshold. The competition shows that SME survey providers can compete for this type of housing-sector research service.

How relevant is this notice?

Notice Information

Notice Title

The Provision of Tenant Satisfaction Surveys

Notice Description

SBHA wish to Award a contract for the provision of a Tenant Satisfaction Survey Service.

Lot Information

Lot 1

Scottish Borders Housing Association (SBHA) is seeking to award a contract for the Provision of a Tenant Satisfaction Survey service and invites tenders for delivery of the service as set out in the accompanying Specification of Requirements document. The Service will commence in August 2026 for a period of three (3) years with the option to extend this on two (2) occasions for a 12 month period. Any extension will be at the sole discretion of SBHA and will be based upon performance during term.. SBHA will carry out an Experian Check as part of the Selection Criteria a minimum score of 51 aligns with SBHA's risk profile.

Options: As the nature of this Contract there may be further innovations in the service provision, SBHA would want to remain flexible in ensuring the services are future proofed.

Renewal: 2 x 12 months after the initial 3 year period

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000833979
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561357
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
£150,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£117,100 £100K-£500K

Notice Dates

Publication Date
31 Jul 20264 weeks ago
Submission Deadline
13 Jul 2026Expired
Future Notice Date
Not specified
Award Date
22 Jul 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Borders Housing Association Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SELKIRK
Postcode
TD7 5DT
Postcode Area
Galashiels
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM91 Scottish Borders
Delivery Location
TLM91 Scottish Borders
Local Authority
Scottish Borders
Electoral Ward
Selkirkshire
Westminster Constituency
Berwickshire, Roxburgh and Selkirk

Supplier Information

Number of Suppliers
1
Supplier Name

Research Resource Scotland Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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