Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Patient Advice and Support Service for NHS Scotland

NSS National Procurement

This public procurement record has 1 release in its history.

AwardUpdate

18 Jun 2026 at 01:00

OJEU - F20 - Modification Notice
Summary of the contracting process

The procurement process involves NSS National Procurement as the buying organisation, located at Gyle Square, Edinburgh. The tender is titled "Patient Advice and Support Service for NHS Scotland," targeting the services industry category, specifically focusing on healthcare-related advice and support. This procurement is for services to be delivered across all entities constituted under the National Health Service (Scotland) Act 1978. The contract is currently active, with a start date of 1st June 2026 and an end date of 30th November 2026. The industry classification code is 85312310, and it was awarded to Citizens Advice Scotland, a large-scale supplier. The necessary amendments to the contract comply with the Public Contracts (Scotland) Regulations 2015, ensuring the inclusion of additional services until November 2026.

This tender offers significant business growth opportunities, particularly for organisations experienced in providing advisory and support services in the healthcare sector. Businesses proficient in delivering independent and confidential information and support, particularly those with infrastructure capable of managing online, phone, and in-person assistance, are well-suited to compete. The procurement method involved is competitive, benefiting companies that can demonstrate their ability to achieve high-quality service standards and adapt to additional service requirements like those for the Eljamel Independent Clinical Review support. Engaging in this contract can enhance a firm's reputation and expand its influence within the healthcare advisory sector in Scotland.

How relevant is this notice?

Notice Information

Notice Title

Patient Advice and Support Service for NHS Scotland

Notice Description

Lot Information

Lot 1

The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or coordinate a consistent service to patients and other members of the public where thoseaffected wish to give feedback or comments or raise concerns or complaints about NHSservices in Scotland Additional Services - The additional services being requested for the current contractor to provide support for the Eljamel Independent Clinical Review (ICR), supporting former patients to complete applicant statements. This will be through online, phone, and in-person support to assist participant complete statements. The support offered to applicants will be over an additional 6-month period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000834997
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN558255
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F20 - Modification Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312310 - Guidance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£4,374,628 £1M-£10M

Notice Dates

Publication Date
18 Jun 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Dec 20223 years ago
Contract Period
1 Jun 2026 - 30 Nov 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NSS National Procurement
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

Citizens Advice Scotland

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...