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Customer Experience Measurement Solution

CalMac Ferries Limited

This public procurement record has 1 release in its history.

Tender

13 Jul 2026 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

CalMac Ferries Limited has issued a tender for a "Customer Experience Measurement Solution" described under the services industry category. This opportunity, part of a selective procurement process using the restricted procedure method, is located in the region of UKM. The tender is currently active, with the submission deadline set for 13th August 2026, at 12:00 PM. This procurement process aims to engage suppliers capable of providing technology for customer experience measurement while also supporting a comprehensive research framework leveraging AI for actionable feedback insights. The buyer, CalMac Ferries Limited, is a prominent ferry operator based at the Ferry Terminal in Gourock, UKM, and aims to partner with a supplier for technological enhancement of customer feedback analysis.

Businesses specialising in customer experience technologies, data analytics, and AI-driven solutions could find significant growth opportunities with this tender. Companies with a strong capability in delivering high-quality services, as indicated by the 40% quality weight in the evaluation criteria, and competitive pricing strategies, which account for 60% of the decision-making process, are particularly well-positioned to benefit. The procurement involves a 720-day contract period with options for two 12-month extensions, indicating long-term collaboration prospects. The process is open to electronic submissions, making it accessible to tech-savvy enterprises. Suppliers that can adhere to the specified economic and technical selection criteria will be well-suited to compete effectively in this tender process.

How relevant is this notice?

Notice Information

Notice Title

Customer Experience Measurement Solution

Notice Description

CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

Lot Information

Lot 1

CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

Renewal: Two 12-month extension options

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000835949
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560014
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jul 20262 months ago
Submission Deadline
13 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CalMac Ferries Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GOUROCK
Postcode
PA19 1QP
Postcode Area
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM Scotland
Local Authority
Inverclyde
Electoral Ward
Inverclyde West
Westminster Constituency
Inverclyde and Renfrewshire West

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560014
    Customer Experience Measurement Solution - CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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