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Provision of IT Service Management Tooling

SOCIAL SECURITY SCOTLAND

This public procurement record has 1 release in its history.

Award

17 Jul 2026 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process managed by Social Security Scotland focuses on the provision of IT Service Management (ITSM) Tooling to support digital service delivery. Located in Dundee, this contract falls under the industry category of social protection and involves services procurement. The procurement followed an open procedure and has progressed to the award stage, having been finalised on 22nd June 2026. The contract, awarded to Freshworks Inc, is valued at GBP 821,040, inclusive of an optional extension period. The procurement is covered under the G-Cloud 14 framework, specifically Lot 2, allowing a contract duration of up to 36 months with an optional 12-month extension.

This tender creates significant growth opportunities for businesses specialising in IT service management systems, particularly large-scale businesses capable of handling comprehensive digital services management. Freshworks Inc, a large enterprise, secured the contract, indicating that entities with substantial operational capabilities and experience in servicing such frameworks stand to benefit. Businesses familiar with government procurement and capable of providing robust IT solutions under open procurement methods will find similar opportunities advantageous for securing public sector contracts.

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Notice Information

Notice Title

Provision of IT Service Management Tooling

Notice Description

IT Service Management (ITSM) system to support the effective delivery and management of digital services.

Lot Information

Lot 1

Provision of IT Service Management Tooling Service. Please be aware that this is not a fixed price contract and, as such, actual spend may vary against the contract value stated above."

Options: There is an option to extend the term of this contract for up to 12 months. The estimated cost of such extension has been factored into the contract value stated above

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000836313
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560397
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£821,040 £500K-£1M

Notice Dates

Publication Date
17 Jul 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Jun 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOCIAL SECURITY SCOTLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DUNDEE
Postcode
DD1 4BF
Post Town
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM Scotland
Local Authority
Dundee City
Electoral Ward
Maryfield
Westminster Constituency
Dundee Central

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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