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Ticketing, Booking, and Commercial Software

Renfrewshire Leisure

This public procurement record has 1 release in its history.

Tender

17 Jul 2026 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Renfrewshire Leisure is seeking a supplier to provide OneRen with a new ticketing, booking and commercial software platform for its museums and event venues. The service is intended to improve operational efficiency, streamline staff processes and improve the visitor experience. The single platform will cover general admission ticketing, schools and group bookings, donations, retail transactions and an integrated electronic point-of-sale system. The retail solution must integrate with hardware such as tills and cash drawers, bringing admissions, bookings, retail activity and donations together. This is a software and related support service, including proactive support from the provider. The buying organisation is Renfrewshire Leisure, based in Paisley, with Scotland Excel supporting the tender process but not becoming a party to the contract.

The procurement has reached tender: the buyer invited offers through an open procedure, with electronic submission. It is divided into one lot. Bids had to be submitted by 17 August 2026 at 12:00 UTC, when the public bid opening was also scheduled. The evaluation period began at that time. The contract is for 1,080 days, with an option for OneRen to extend it by up to one further two-year period at its discretion. Quality carries 70% of the evaluation and price 30%; variants are not permitted. Bids must remain valid for 180 days and be submitted in English. Electronic payment and ordering will be used, and electronic invoicing is allowed.

This opportunity suits established ticketing, booking and commercial-platform providers able to deliver a unified system for museums and event venues. Relevant suppliers will need capability across admissions, advance visitor bookings, schools and group bookings, donations and retail sales, ideally within one integrated platform. The requirement also suits businesses experienced in electronic point-of-sale deployments and integrating software with tills and cash drawers. Providers must be able to support operational users across different venue activities, bring separate processes into a coherent service and provide proactive ongoing support. Suppliers should be comfortable demonstrating strong service quality, since quality is the main evaluation consideration, and should have the capacity to implement and support a substantial venue-wide system.

How relevant is this notice?

Notice Information

Notice Title

Ticketing, Booking, and Commercial Software

Notice Description

The purpose of this procurement exercise is to identify and select a supplier to provide a new ticketing, booking and commercial platform for OneRen that enhances operational efficiency, streamlines processes, and improves the overall visitor experience while ensuring proactive support from the provider.

Lot Information

Lot 1

The new system will primarily support the operation of the museums and event venues, providing a unified platform for admissions, bookings, retail transactions, and donations. It should enable staff to manage visitor activity efficiently while delivering a seamless experience for visitors both onsite and in advance of their visit. The system should support general admission ticketing, schools and group bookings, and donation functionality, alongside a fully integrated retail electronic point of sale (EPOS) solution with hardware integration including tills and cash drawers. The aim is to create a streamlined system that brings together museum and venue admissions, retail activity, and visitor bookings within a single platform.. Scotland Excel is acting on behalf of OneRen in the execution of this tender but will not be party to the contract or the management of the contract throughout its lifetime.

Renewal: OneRen will have the option to extend for up to a further 1 x 2-year period. Any period of extension will be at the sole discretion of OneRen.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000837758
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560444
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

72261000 - Software support services

72263000 - Software implementation services

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
17 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Renfrewshire Leisure
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PAISLEY
Postcode
PA1 1LL
Postcode Area
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM Scotland
Local Authority
Renfrewshire
Electoral Ward
Paisley East and Central
Westminster Constituency
Paisley and Renfrewshire South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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