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ScotAccount Contact Centre

SCOTTISH GOVERNMENT

This public procurement record has 1 release in its history.

Award

17 Jul 2026 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Scottish Government has successfully completed an open procedure procurement for the 'ScotAccount Contact Centre', focusing on providing software licences and support services. The procurement, classified under the industry category of general public services, has been driven by the aim to enhance IT infrastructure notably located in the UKM region of the United Kingdom. The award stage concluded with the identification of Content Guru as the supplier, with a contract valued at £58,600 signed on 15th July 2026. The procurement was executed under the CCS G-Cloud 14 Framework Agreement and covered by the GPA, reflecting compliance with international trade agreements.

This procurement presents significant opportunities for businesses within the IT and software service sectors, particularly those capable of delivering robust contact centre solutions. Although the process is complete, similar opportunities frequently arise for SMEs to engage in public sector procurements, especially those offering innovative or scalable software solutions. The involvement of a large-scale supplier like Content Guru highlights the competitive nature and potential for significant collaborations or partnerships in delivering public services. Companies seeking growth in government contracts should align with the Scottish Government’s procurement strategies for future participation.

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Notice Information

Notice Title

ScotAccount Contact Centre

Notice Description

ScotAccount Contact Centre software licence and support

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000837826
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560457
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£58,600 Under £100K

Notice Dates

Publication Date
17 Jul 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Jul 20263 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH6 6QQ
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Leith
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
1
Supplier Name

CONTENT GURU

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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