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ScotAccount Contact Centre

Scottish Government

This public procurement record has 1 release in its history.

Award

17 Jul 2026 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Scottish Government procured ScotAccount Contact Centre software, including the software licence and ongoing support. The requirement is a digital contact-centre service supporting the ScotAccount operation, with the lot described as ScotAccount Contact Centre software. The buying organisation is the Scottish Government, with the procurement associated with its Marine Directorate address in Aberdeen. The work is classified as a services requirement for computer-related software consultancy and implementation support. This is a single-lot requirement rather than a broad programme of separate goods, works or services. It is relevant to suppliers of contact-centre platforms, cloud software, software licensing, technical support and related service-management capability.

This procurement has been awarded and the tender is complete. Content Guru was selected as the supplier for the single lot. The contract is active, was signed on 15 July 2026, and has a value of £58,600. The procurement used an open procedure and the award was made against the CCS G-Cloud 14 Framework Agreement (RM1557.14). One bid was recorded, submitted electronically; the recorded bidder was not an SME and was from outside the EU. The published award information identifies software licensing and support as the contracted requirement. The evaluation outcome therefore reflects a competitive process involving one recorded tenderer, with Content Guru receiving the award.

This award is useful market evidence for suppliers of cloud-based contact-centre software and support services seeking to understand the Scottish Government’s buying pattern. A credible competitor for a future requirement would need a proven contact-centre platform, the ability to provide software licensing and reliable ongoing technical support, and a delivery model suitable for a public-sector service. Familiarity with government cloud procurement routes, particularly the CCS G-Cloud framework, would be commercially important because this purchase was made through that route. Suppliers should also be able to demonstrate operational resilience, service management, implementation capability and support for a live government-facing contact-centre environment. The recorded competition indicates that established, larger providers may be well placed.

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Notice Information

Notice Title

ScotAccount Contact Centre

Notice Description

ScotAccount Contact Centre software licence and support

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000837826
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560457
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£58,600 Under £100K

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
AB11 9DB
Postcode Area
Aberdeen
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM5 North Eastern Scotland
Small Region (ITL 3)
TLM50 Aberdeen City and Aberdeenshire
Delivery Location
TLM Scotland
Local Authority
Aberdeen City
Electoral Ward
Torry/Ferryhill
Westminster Constituency
Aberdeen South

Supplier Information

Number of Suppliers
1
Supplier Name

Content Guru Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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