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Negotiated Contract for the Support of South Lanarkshire Council's Transformational Review of Customer Engagement

South Lanarkshire Council

This public procurement record has 1 release in its history.

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23 Jul 2026 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

South Lanarkshire Council bought specialist professional services to support its transformational review of customer engagement. The work concerns reviewing and improving how the council engages with customers, likely covering the council’s approach, processes and supporting advice, although the published scope does not break down specific deliverables. It is a services contract managed by South Lanarkshire Council, a local authority and central purchasing body. Delivery is associated with South Lanarkshire, including Hamilton. The selected supplier was Gunn Stewart Solutions, a Glasgow-based small or medium-sized enterprise. The requirement is therefore relevant to consultancies and service providers with demonstrable expertise in customer engagement transformation, public-sector service review and organisational change.

The procurement is complete and the contract has been awarded and signed. South Lanarkshire Council used a limited negotiated procedure without prior publication of a call for competition, justified on the basis that only one suitable contractor could provide the services for technical reasons. One bid was received, submitted electronically by an SME. Gunn Stewart Solutions was awarded the single lot at £63,750 excluding any separately stated additions. The contract was signed on 16 July 2026 and runs from 1 April 2026 to 31 March 2028. The tender description refers to an option to extend by 12 months, in any increment, although the lot record says that options do not apply. The procurement is classified as business and management consultancy services (CPV 79411000).

This award is evidence that South Lanarkshire Council purchases focused consultancy support for major changes to customer engagement, rather than only routine communications or customer-service delivery. A credible future competitor would need a strong record of reviewing customer engagement across a local authority or similarly complex public organisation, translating findings into practical transformation activity, and working with council stakeholders. The route used here placed particular weight on technical uniqueness: suppliers would need to show specialist capability that is difficult to replicate and explain why their approach is materially suited to the council’s existing requirement. Smaller consultancies may be relevant, as the selected supplier was an SME, but they would need convincing evidence of comparable public-sector work, relevant expertise and the capacity to support a council-wide review.

How relevant is this notice?

Notice Information

Notice Title

Negotiated Contract for the Support of South Lanarkshire Council's Transformational Review of Customer Engagement

Notice Description

South Lanarkshire Council have a requirement to procure services to Support South Lanarkshire Council's Transformational Review of Customer Engagement. The award of this contract under the Negotiated Tendering Procedure can be justified under Standing Order 9.3.1 of the Council's Standing Orders on Contracts for the following reason:- The services can only be supplied by one suitable contractor because competition is absent for technical reasons and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement. The contract term will be from 01 April 2026 - 31 March 2028, with the option to extend for 12-months, in any increment

Lot Information

Lot 1

Award of a contract without prior publication of a call for competition. South Lanarkshire Council have a requirement to procure services to Support South Lanarkshire Council's Transformational Review of Customer Engagement. Justification for selected award procedure: The award of this contract under the Negotiated Tendering Procedure can be justified under Standing Order 9.3.1 of the Council's Standing Orders on Contracts for the following reasons:- The services can only be supplied by one suitable contractor because competition is absent for technical reasons and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement. The contract term will be from 01 April 2026 - 31 March 2028, with the option to extend for 12-months, in any increment

Procurement Information

Justification for selected award procedure: The award of this contract under the Negotiated Tendering Procedure can be justified under Standing Order 9.3.1 of the Council's Standing Orders on Contracts for the following reasons:- The services can only be supplied by one suitable contractor because competition is absent for technical reasons and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000838207
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560754
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79411000 - General management consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£63,750 Under £100K

Notice Dates

Publication Date
23 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
South Lanarkshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HAMILTON
Postcode
ML3 0AA
Postcode Area
Motherwell
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM95 South Lanarkshire
Delivery Location
TLM95 South Lanarkshire
Local Authority
South Lanarkshire
Electoral Ward
Hamilton North and East
Westminster Constituency
Hamilton and Clyde Valley

Supplier Information

Number of Suppliers
1
Supplier Name

Gunn Stewart Solutions

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560754
    Negotiated Contract for the Support of South Lanarkshire Council's Transformational Review of Customer Engagement - South Lanarkshire Council have a requirement to procure services to Support South Lanarkshire Council's Transformational Review of Customer Engagement. The award of this contract under the Negotiated Tendering Procedure can be justified under Standing Order 9.3.1 of the Council's Standing Orders on Contracts for the following reason:- The services can only be supplied by one suitable contractor because competition is absent for technical reasons and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement. The contract term will be from 01 April 2026 - 31 March 2028, with the option to extend for 12-months, in any increment

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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