Negotiated Contract for the Support of South Lanarkshire Council's Transformational Review of Customer Engagement

SOUTH LANARKSHIRE COUNCIL

This public procurement record has 1 release in its history.

Summary of the contracting process

South Lanarkshire Council has awarded a contract for services to support its Transformational Review of Customer Engagement. This contract, identified as SLC/FC/26/030, was awarded using a limited negotiation procedure justified under specific standing orders due to the absence of competition for technical reasons. The process culminated in a contract awarded to Gunn Stewart Solutions, based in Glasgow, commencing on 1st April 2026 and concluding on 31st March 2028, with a potential 12-month extension. The contract carries a value of GBP 63,750 and focuses on general public services and community amenities in the UKM95 region, which includes the headquarters in Hamilton.

This tender presents significant opportunities for businesses involved in public services, particularly those specialising in customer engagement solutions. Due to its specific requirements, businesses with unique technical capabilities and experience in transformational projects similar to those of South Lanarkshire Council stand to benefit. SMEs like Gunn Stewart Solutions, which successfully secured this contract, are well-positioned to compete, indicating a favourable environment for small and medium enterprises with niche expertise in this sector.

How relevant is this notice?

Notice Title

Negotiated Contract for the Support of South Lanarkshire Council's Transformational Review of Customer Engagement

Notice Description

South Lanarkshire Council have a requirement to procure services to Support South Lanarkshire Council's Transformational Review of Customer Engagement. The award of this contract under the Negotiated Tendering Procedure can be justified under Standing Order 9.3.1 of the Council's Standing Orders on Contracts for the following reason:- The services can only be supplied by one suitable contractor because competition is absent for technical reasons and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement. The contract term will be from 01 April 2026 - 31 March 2028, with the option to extend for 12-months, in any increment

Lot Information

Lot 1

Award of a contract without prior publication of a call for competition. South Lanarkshire Council have a requirement to procure services to Support South Lanarkshire Council's Transformational Review of Customer Engagement. Justification for selected award procedure: The award of this contract under the Negotiated Tendering Procedure can be justified under Standing Order 9.3.1 of the Council's Standing Orders on Contracts for the following reasons:- The services can only be supplied by one suitable contractor because competition is absent for technical reasons and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement. The contract term will be from 01 April 2026 - 31 March 2028, with the option to extend for 12-months, in any increment

Procurement Information

Justification for selected award procedure: The award of this contract under the Negotiated Tendering Procedure can be justified under Standing Order 9.3.1 of the Council's Standing Orders on Contracts for the following reasons:- The services can only be supplied by one suitable contractor because competition is absent for technical reasons and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000838207
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560754
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79411000 - General management consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£63,750 Under £100K

Notice Dates

Publication Date
23 Jul 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Jul 20263 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SOUTH LANARKSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HAMILTON
Postcode
ML3 0AA
Post Town
Motherwell
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM95 South Lanarkshire
Delivery Location
TLM95 South Lanarkshire

Local Authority
South Lanarkshire
Electoral Ward
Hamilton North and East
Westminster Constituency
Hamilton and Clyde Valley

Supplier Information

Number of Suppliers
1
Supplier Name

GUNN STEWART SOLUTIONS

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560754
    Negotiated Contract for the Support of South Lanarkshire Council's Transformational Review of Customer Engagement - South Lanarkshire Council have a requirement to procure services to Support South Lanarkshire Council's Transformational Review of Customer Engagement. The award of this contract under the Negotiated Tendering Procedure can be justified under Standing Order 9.3.1 of the Council's Standing Orders on Contracts for the following reason:- The services can only be supplied by one suitable contractor because competition is absent for technical reasons and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement. The contract term will be from 01 April 2026 - 31 March 2028, with the option to extend for 12-months, in any increment

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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