Social Security Scotland - Provision of 30 Client Advisors - Dundee

Notice Information

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Notice Title

Social Security Scotland - Provision of 30 Client Advisors - Dundee

Notice Description

The provision of 30 client advisors located in Dundee providing the following services: - Through inbound and outbound calls, will provide clients with accurate information in a warm and friendly way. - Will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. - Will process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information. - Will process payments, client requests, record case updates accurately and arrange appointment bookings. - Will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters. - Will handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data. - Will work as part of a team to record client feedback and resolve or escalate customer queries and complaints. - Will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.

Lot Information

Lot 1

Provision of 30 Client Advisers for Social Security Scotland located in Dundee.. The value of the 30 client advisor' contracts in this notice is 566,993.70 GBP based on approximately 6 months at the indicative 18,899.79 GBP per client advisor. If the full extension options were taken up the estimated extension value per client advisor is 52,011.05 GBP.

Options: Each client advisor contract has provision for the contract to be extended up to a maximum of 23 months.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-r6ebe6-0000838246
Publication Source: Public Contracts Scotland
Latest Notice: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560977
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: PCS Notice - Website Contract Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Open
Procurement Method Details: Open procedure
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 79 - Business services: law, marketing, consulting, recruitment, printing and security
CPV Codes: 79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £2,127,325 £1M-£10M

Notice Dates

Publication Date: 27 Jul 20261 weeks ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 6 Jul 20261 months ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Complete
Awards Status: Not Specified
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: SOCIAL SECURITY SCOTLAND
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: DUNDEE
Postcode: DD1 4BF
Post Town: Dundee
Country: Scotland
Major Region (ITL 1): TLM Scotland
Basic Region (ITL 2): TLM0 Eastern Scotland
Small Region (ITL 3): TLM03 Angus and Dundee City
Delivery Location: TLM Scotland
Local Authority: Dundee City
Electoral Ward: Maryfield
Westminster Constituency: Dundee Central

Supplier Information

Number of Suppliers: 1
Supplier Name: VENESKY BROWN

Further Information

Notice Documents

https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560977
Social Security Scotland - Provision of 30 Client Advisors - Dundee - The provision of 30 client advisors located in Dundee providing the following services: - Through inbound and outbound calls, will provide clients with accurate information in a warm and friendly way. - Will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. - Will process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information. - Will process payments, client requests, record case updates accurately and arrange appointment bookings. - Will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters. - Will handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data. - Will work as part of a team to record client feedback and resolve or escalate customer queries and complaints. - Will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.

Notice URLs

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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