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Digital Repairs & Maintenance Cloud Solution

East Renfrewshire Council

This public procurement record has 1 release in its history.

Award

30 Jul 2026 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

East Renfrewshire Council procured a digital repairs and maintenance cloud solution for its housing repairs service. The service is intended to give trade operatives advanced mobile working, with information needed to plan and deliver household repairs available through mobile devices and real-time status updates sent to back-office teams. It also replaces the existing Servitor store and job-costing system, which is due to become unsupported in early 2027. The solution must capture, plan, schedule, manage stock, report on and process payment for repairs, while integrating with the council’s existing systems to provide an end-to-end process with minimal manual intervention. This is a cloud-based information technology software maintenance and support service, delivered for East Renfrewshire in East Renfrewshire, Scotland.

The procurement is complete and the contract was awarded through a limited procedure without prior publication of a competition, using a direct bid via G-Cloud 14, RM1557.14 Lot 1 Cloud Hosting. The requirement was covered by the Government Procurement Agreement and treated as outside the scope of the relevant directive. ROCC Computers Ltd was awarded the single lot on 30 July 2026. The active contract is valued at £261,300, including the stated currency. One bid was recorded, submitted electronically by an SME. The published award basis was a provider with proven technology widely used by local government and housing associations, capable of supporting mobile repairs transformation, Servitor replacement, operational reporting, stock control, job costing and integration with existing systems.

This opportunity indicates a defined requirement for suppliers that can deliver and support cloud-based housing repairs software rather than a general IT platform. Credible competitors would need a proven repairs management product covering job capture, planning, scheduling, mobile working, stock control, reporting, payment and job costing in one operational service. Experience integrating with existing council systems and reducing manual processing would be important, as would the ability to provide reliable real-time information between field operatives and back-office teams. The buyer’s stated preference for technology already widely used by local authorities and housing associations makes public-sector and social-housing references valuable. Suppliers should also be able to manage the transition from an established but unsupported store and job-costing system, and demonstrate capacity to support a council-wide housing repairs operation.

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Notice Information

Notice Title

Digital Repairs & Maintenance Cloud Solution

Notice Description

Deliver a best-in-class Repair service solution, including the capability to capture, plan, schedule, stock, report and pay. We will be selecting from the best solution providers with proven technology, widely used in other Local government and Housing associations.

Lot Information

Lot 1

In support of the Digital Transformation agenda the main priority of project is to deliver advanced mobile working capability to our housing repairs team. It is expected that all of the information required to plan and deliver our repairs service to households will be made available to our trade operative teams and through the use of mobile devices will also provide real-time status updates to our back-office teams. In addition to the role out of mobile working, there is an imperative to replace our existing store and job costing solution (Servitor) as it will become unsupported in early 2027. To achieve both of these objectives, we plan to deliver the mobile repairs transformation as part of the plan to retire of Servitor. By taking this approach, we can deliver market leading capability to our repairs service and build a platform for excellent digital services for years to come. Deliver a best-in-class Repair service solution, including the capability to capture, plan, schedule, stock, report and pay. We will be selecting from the best solution providers with proven technology, widely used in other Local government and Housing associations. Where necessary we will fully integrate with our existing systems to ensure a robust end-to-end process is in place with the least possible manual intervention required.. Direct Bid Via G- Cloud 14 - RM1557.14 Lot 1 Cloud Hosting

Procurement Information

Direct Bid Via G- Cloud 14 - RM1557.14 Lot 1 Cloud Hosting

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000838866
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561267
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72267100 - Maintenance of information technology software

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£261,300 £100K-£500K

Notice Dates

Publication Date
30 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Renfrewshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GIFFNOCK
Postcode
G46 6UG
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
East Renfrewshire
Electoral Ward
Giffnock and Thornliebank
Westminster Constituency
East Renfrewshire

Supplier Information

Number of Suppliers
1
Supplier Name

ROCC Computers Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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