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SBC 1001603 - Hybrid Mail (Assessors & ERO)

Scottish Borders Council

This public procurement record has 1 release in its history.

Award

13 Aug 2026 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

Scottish Borders Council procured hybrid mail, digital and transformational communication services for its Assessor and Electoral Registration Officer. The requirement covers bulk printing and mailing of statutory Electoral Registration Officer communications for the annual canvass, invitations to register and confirmation of successful registrations, alongside electronic communication where consent allows. It also covers the Assessor’s statutory notices to proprietors, tenants and occupiers listed on the valuation roll after publication of draft and final revaluation rolls. The service includes bespoke bulk printing for different property types, including pubs, hotels and petrol filling stations. This is a public-sector communication and postal services requirement delivered across the Scottish Borders. The procurement is classified under CPV 64112000, postal services.

The procurement is complete and the contract was awarded to Critiqom Ltd for the single requirement. The contract is active, valued at £455,000, and was signed on 30 July 2026. Scottish Borders Council used an open procedure under the RM6280 Postal Services and Solutions Government Commercial Agreement. The award covered the full requirement rather than separate lots. One bid was received and it was submitted electronically; the recorded bid statistics identify one SME bid and one bid from outside the EU. The published outcome records Critiqom Ltd as the successful supplier. The requirement was subject to the Government Procurement Agreement. The contract value is stated in pounds sterling and relates to the hybrid mail, digital communication, bulk printing and statutory-notice services described above.

This award indicates demand from Scottish Borders Council for a supplier able to combine high-volume physical mail with digital and transformational communication. A credible future competitor would need operational capability in bulk printing, personalisation and distribution, including bespoke forms and notices for varied property types. Experience handling legally required communications would be relevant, particularly electoral registration correspondence and valuation-roll or revaluation notices where accuracy, coverage and reliable delivery matter. The service model also needs to support email alongside post where recipients have consented, suggesting an integrated physical and digital workflow rather than a postal-only operation. Suppliers should be able to demonstrate flexible, cost-effective and high-quality delivery at council-wide scale, with dependable processes for changing annual canvass, registration and revaluation requirements.

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Notice Information

Notice Title

SBC 1001603 - Hybrid Mail (Assessors & ERO)

Notice Description

Bulk Mail - ERO The key role for the Electoral Registration Officer (ERO) is to carry out the statutory annual canvass of electors, invite electors to register, confirm successful registrations - the Representation of the People Acts prescribe that certain communications from the ERO must be sent by post. Where there is no statutory requirement the ERO uses email where consent has been granted. Bulk Mail - Assessor The spend profile for the Assessor is the issue of statutory notices to all proprietors/tenants/occupiers shown in the valuation roll following publication of the draft revaluation roll and final revaluation roll. The issuing of statutory Assessor Information Notices e.g. bulk printing of bespoke forms for different types of properties such as pubs, hotels, petrol filling stations.

Lot Information

Lot 1

SBC requires to purchase a cost effective, flexible, high quality and value for money Hybrid Mail, Digital and Transformational Communication Services and solutions capable of fulfilling the requirements of the Assessor and Electoral Registration Officer for Scottish Borders Council.. n/a

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000839971
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562253
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64112000 - Postal services related to letters

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£455,000 £100K-£500K

Notice Dates

Publication Date
13 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20264 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Borders Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWTOWN ST BOSWELLS
Postcode
TD6 0SA
Postcode Area
Galashiels
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM91 Scottish Borders
Delivery Location
TLM91 Scottish Borders
Local Authority
Scottish Borders
Electoral Ward
Selkirkshire
Westminster Constituency
Berwickshire, Roxburgh and Selkirk

Supplier Information

Number of Suppliers
1
Supplier Name

Critiqom Ltd

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562253
    SBC 1001603 - Hybrid Mail (Assessors & ERO) - Bulk Mail - ERO The key role for the Electoral Registration Officer (ERO) is to carry out the statutory annual canvass of electors, invite electors to register, confirm successful registrations - the Representation of the People Acts prescribe that certain communications from the ERO must be sent by post. Where there is no statutory requirement the ERO uses email where consent has been granted. Bulk Mail - Assessor The spend profile for the Assessor is the issue of statutory notices to all proprietors/tenants/occupiers shown in the valuation roll following publication of the draft revaluation roll and final revaluation roll. The issuing of statutory Assessor Information Notices e.g. bulk printing of bespoke forms for different types of properties such as pubs, hotels, petrol filling stations.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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