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Revenues & Benefits Self-Service Claims Software

Scottish Borders Council

This public procurement record has 1 release in its history.

Award

04 Sep 2026 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

Scottish Borders Council procured online self-service claims software for revenues and benefits administration. The service covers digital capture of benefits claims and changes in circumstances, uploading supporting evidence, and risk-based verification. This is a software and related online service requirement, classified under CPV 72268000 for software supply services. The requirement is a single lot and is intended to support the council’s benefits processing and evidence-checking activities. Businesses relevant to this opportunity include software providers, public-sector benefits technology specialists, systems integrators and value-added software resellers able to provide secure online forms, document upload and automated or risk-led verification services for a local authority.

This procurement has been completed and awarded through an open procedure, using the Software Value-Added Reseller Services framework. Computacenter was selected as the supplier for the single lot. The contract value is £101,331.59. The contract was signed on 25 August 2026 and is recorded as active. One bid was received, with no bids from SMEs. The procurement was covered by the Government Procurement Agreement. The award relates to the full requirement for online benefits claim and change-of-circumstances data capture, evidence upload and risk-based verification. The contracting process reached completion before the contract was signed.

This award demonstrates demand from Scottish Borders Council for a hosted or online benefits self-service capability that can manage claimant data, changes in circumstances and supporting evidence in one service. A credible future competitor would need to combine software delivery with implementation and public-sector account management, while supporting reliable digital journeys for claimants and council staff. The requirement also favours suppliers able to handle document uploads securely, apply risk-based verification consistently and integrate the service into benefits administration workflows. Experience supplying local authorities or similar public bodies, strong information governance, dependable support and the capacity to provide a complete software-reseller or systems-integration service would strengthen a supplier’s position when this requirement next reaches the market.

How relevant is this notice?

Notice Information

Notice Title

Revenues & Benefits Self-Service Claims Software

Notice Description

Award of contract for the provision of online services for Benefits claim and change in circumstances data capture, evidence upload and risk-based verification.

Lot Information

Lot 1

Provision of online services for Benefits claim and change in circumstances data capture, evidence upload and risk-based verification.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000841142
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP563788
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£101,331 £100K-£500K

Notice Dates

Publication Date
4 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Borders Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWTOWN ST BOSWELLS
Postcode
TD6 0SA
Postcode Area
Galashiels
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM91 Scottish Borders
Delivery Location
TLM91 Scottish Borders
Local Authority
Scottish Borders
Electoral Ward
Selkirkshire
Westminster Constituency
Berwickshire, Roxburgh and Selkirk

Supplier Information

Number of Suppliers
1
Supplier Name

Computacenter

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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