Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

SCTS-2026-047 - Oracle Managed Service

Scottish Courts and Tribunals Service

This public procurement record has 1 release in its history.

Award

16 Sep 2026 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Scottish Courts and Tribunals Service procured an Oracle managed service covering Oracle and Solaris software, Dell hardware, servers and storage devices across its estate. The service includes remote second- and third-line support operating 24 hours a day, seven days a week, for incidents, service requests and changes. The supplier is also responsible for maintaining, patching, tuning and administering physical and virtual environments; creating and expanding SAN volumes; monitoring system and storage performance; resolving incidents and problems; and escalating hardware issues under valid support arrangements. Solaris operating-system management and access to Oracle technicians are included. Physical equipment support is required at Saughton House in Edinburgh and Glasgow Sheriff Court, with services delivered across the wider Scottish Courts and Tribunals Service estate. This is a services procurement, classified under CPV 72250000 for system and support services.

The procurement has been awarded following a completed open procedure. It comprised one lot, covering the full Oracle, Solaris, Dell server and storage support requirement. Insight Direct (UK) Ltd was selected as supplier, and the contract is active. The contract value is £121,253.35. The contract was signed on 5 May 2026. One electronic bid was received, and the recorded award was made on the basis of the open competition. The contracting authority is the Scottish Courts and Tribunals Service. The procurement record identifies the lot as complete and the overall tender as complete, so this is an outcome notice rather than an opportunity to submit a bid.

This award demonstrates a requirement for an integrated infrastructure support provider able to combine Oracle and Solaris expertise with Dell hardware and storage management. A credible competitor for a future requirement would need to provide resilient 24-hour operational cover, experienced second- and third-line engineers, incident, problem and change management, and proactive monitoring across physical and virtual systems. Relevant capability includes Solaris patching and administration, SAN volume management, performance tuning, hardware-support escalation and direct access to Oracle technical expertise. Suppliers should also be able to support equipment at multiple Scottish court locations while managing a wider estate consistently. The single recorded bid, with no bids from SMEs, indicates that specialist scale and access to platform expertise may be important competitive considerations.

How relevant is this notice?

Notice Information

Notice Title

SCTS-2026-047 - Oracle Managed Service

Notice Description

Support for Oracle/Solaris/Dell hardware and software. Remote 2nd and 3rd line support required 24x7 to manage all incidents, service requests and changes. Also require support of physical kit (servers and storage devices) at Saughton House, Edinburgh and at Glasgow Sheriff Court. Support required for all Solaris environments across the estate and access to Oracle technicians. The Server/Storage Device Management service should include: Maintenance - responsible for keeping the systems patched to the agreed level and tuning to ensure it is running at its most efficient. Administration - responsible for the management including the validation and execution of Requests for Change (RFC) the physical and virtual environments and technical support (incident and problem resolution). Storage Device - Examples would include the creation and expansion of SAN volumes. Monitoring - Proactive monitoring of the performance of the physical and virtual systems and notification of issues. Monitoring the performance of the storage devices and notification of issues. Hardware Support - need provision for escalation for hardware support for all supported Oracle and Dell hardware under a valid hardware support contract. Solaris Patching and Management - Responsibility for the day-to-day management of the Solaris operating systems, and any anomalies to be addressed through approved incident management process. Responsibility for the patching of the operating systems of the managed servers.

Lot Information

Lot 1

Support for Oracle/Solaris/Dell hardware and software. Remote 2nd and 3rd line support required 24x7 to manage all incidents, service requests and changes. Also require support of physical kit (servers and storage devices) at Saughton House, Edinburgh and at Glasgow Sheriff Court. Support required for all Solaris environments across the estate and access to Oracle technicians. The Server/Storage Device Management service should include: Maintenance - responsible for keeping the systems patched to the agreed level and tuning to ensure it is running at its most efficient. Administration - responsible for the management including the validation and execution of Requests for Change (RFC) the physical and virtual environments and technical support (incident and problem resolution). Storage Device - Examples would include the creation and expansion of SAN volumes. Monitoring - Proactive monitoring of the performance of the physical and virtual systems and notification of issues. Monitoring the performance of the storage devices and notification of issues. Hardware Support - need provision for escalation for hardware support for all supported Oracle and Dell hardware under a valid hardware support contract. Solaris Patching and Management - Responsibility for the day-to-day management of the Solaris operating systems, and any anomalies to be addressed through approved incident management process. Responsibility for the patching of the operating systems of the managed servers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000843144
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564624
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£121,253 £100K-£500K

Notice Dates

Publication Date
16 Sep 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Courts and Tribunals Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLM75 City of Edinburgh
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

Insight Direct (UK) Ltd

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564624
    SCTS-2026-047 - Oracle Managed Service - Support for Oracle/Solaris/Dell hardware and software. Remote 2nd and 3rd line support required 24x7 to manage all incidents, service requests and changes. Also require support of physical kit (servers and storage devices) at Saughton House, Edinburgh and at Glasgow Sheriff Court. Support required for all Solaris environments across the estate and access to Oracle technicians. The Server/Storage Device Management service should include: Maintenance - responsible for keeping the systems patched to the agreed level and tuning to ensure it is running at its most efficient. Administration - responsible for the management including the validation and execution of Requests for Change (RFC) the physical and virtual environments and technical support (incident and problem resolution). Storage Device - Examples would include the creation and expansion of SAN volumes. Monitoring - Proactive monitoring of the performance of the physical and virtual systems and notification of issues. Monitoring the performance of the storage devices and notification of issues. Hardware Support - need provision for escalation for hardware support for all supported Oracle and Dell hardware under a valid hardware support contract. Solaris Patching and Management - Responsibility for the day-to-day management of the Solaris operating systems, and any anomalies to be addressed through approved incident management process. Responsibility for the patching of the operating systems of the managed servers.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...