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HH119-26-CGA Digital MSK Pathway for Patients in Primary Care (A&B)

NHS Highland

This public procurement record has 1 release in its history.

Award

23 Sep 2026 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

NHS Highland procured a digital musculoskeletal (MSK) pathway for patients in primary care across Argyll and Bute. The service provides round-the-clock patient access to MSK assessment, standardised evidence-based triage, immediate self-management advice and direct referral to appropriate services when needed. This is a digital health service, rather than a purchase of physical goods or construction work. The requirement is focused on supporting MSK patients across the NHS Argyll and Bute area, with the pathway intended to connect patients to the right care and onward services. NHS Highland is the buying organisation; the contracted service is delivered for patients in Argyll and Bute.

The procurement is complete and was awarded to EQL Limited. NHS Highland used an open procedure, with the award made through the G-Cloud 14 framework. The contract was signed on 11 September 2026 and is active. Its value is £123,736. The requirement was organised as a single lot covering the digital pathway across Argyll and Bute. The stated contract term is three years, with an option to extend for a further 12 months; the lot data records that no extension option is selected. One bid was recorded. The available procurement information does not state the award date or set out the evaluation criteria, so the basis on which bids were assessed cannot be described further.

For a future requirement of this kind, a credible supplier would need to provide a digital MSK patient pathway that can support round-the-clock access, structured evidence-based triage, immediate self-management guidance and onward referral to appropriate services. The service must work across the NHS Highland area of Argyll and Bute and support patients receiving care through primary care. The award demonstrates demand for a technology-enabled health service combining patient access and clinical pathway functions, rather than a standalone software product. Experience delivering digital health pathways and integrating assessment, triage and referral processes would be relevant capabilities for suppliers preparing to compete when this buyer’s requirement next comes to market.

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Notice Information

Notice Title

HH119-26-CGA Digital MSK Pathway for Patients in Primary Care (A&B)

Notice Description

NHS Highland requires a digital pathway to support all Musculoskeletal (MSK) patients across NHS Argyll and Bute area.

Lot Information

Lot 1

NHS Highland requires a digital pathway to support all Musculoskeletal (MSK) patients across Argyll and Bute. It provides: 24/7 patient access to MSK assessment Standardised, structured, evidence-based triage Immediate self-management advice Direct referral to appropriate services where required. This contract is for three years with an option to extend for a further 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000843643
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565076
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£123,736 £100K-£500K

Notice Dates

Publication Date
23 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Highland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
INVERNESS
Postcode
IV2 3BW
Postcode Area
Inverness
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands
Local Authority
Highland
Electoral Ward
Inverness South
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

EQL Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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