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Renewal of Complaints and Professional Standards System Licence and Support

Scottish Police Authority

This public procurement record has 1 release in its history.

Award

12 Oct 2026 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Scottish Police Authority bought continued licensing, support and maintenance for its existing Centurion complaints and professional standards software. The system supports the Authority’s handling of complaints and professional standards matters. This is a software licence and support requirement, classified under computer software and information systems (CPV 48000000), rather than a purchase of new software. The work relates to the Scottish Police Authority in Glasgow, with delivery identified in Scotland. The requirement covers continuation of the existing system while the Authority transitions to a replacement system procured competitively. Force Information Systems owns Centurion and was identified as the only supplier able to license and support the system during that transition.

The procurement is complete and the contract was awarded to Force Information Systems. The Authority used a limited procedure without prior competition, on the grounds that technical reasons left no reasonable alternative supplier: Force Information Systems owns Centurion and is the sole provider able to license and maintain it. One lot covered the software licence and support. One bid was recorded, from an SME. The contract was signed on 29 September 2026 and is active. Its value is £129,880.08. No contract period or award date is stated in the available procurement details, so the end of the transition-support arrangement cannot be established from them. The stated purpose is to maintain the existing system pending a new system obtained through a competitive procurement.

For suppliers seeking to compete for a future requirement from the Scottish Police Authority, this award shows demand for continued licensing, support and maintenance of a specialist complaints and professional standards system during a move to replacement software. A credible competitor would need to demonstrate the legal right and technical ability to license the relevant platform, as well as the capacity to provide reliable maintenance and support while the buyer transitions systems. The previous award relied on the incumbent’s ownership of Centurion and the absence of a reasonable technical substitute, rather than a competitive comparison of competing offers. Suppliers offering replacement systems may be relevant to the separate competitive procurement mentioned by the Authority, but this award itself concerns continuity of the existing Centurion system.

How relevant is this notice?

Notice Information

Notice Title

Renewal of Complaints and Professional Standards System Licence and Support

Notice Description

Provision and continuation of the existing Centurion Complaints and Professional Standards Software Licence and Support.

Lot Information

Lot 1

Provision and continuation of the existing Centurion Complaints and Professional Standards Software Licence and Support.

Procurement Information

It is considered that the renewal of the existing contract in the circumstances detailed in this Document is consistent with Regulation 33 (1) (b) (ii) of the Public Contracts (Scotland) Regulations 2015, which allows the contracting authority to award a public contract without prior publication of a contract notice or prior information notice when (ii) competition is absent for technical reasons but only, ...where no reasonable alternative or substitute exists and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement. Force Information Systems Limited is the owner of the Centurion System software and the only entity that can license and provide support and maintenance services for the system whilst we transition to a new system following a competitive procurement process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000845493
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT566503
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£129,880 £100K-£500K

Notice Dates

Publication Date
12 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Police Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G40 4EH
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Calton
Westminster Constituency
Glasgow East

Supplier Information

Number of Suppliers
1
Supplier Name

FORCE INFORMATION SYSTEMS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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