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IT Service Manager solution

East Renfrewshire Council

This public procurement record has 1 release in its history.

Award

26 Oct 2026 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

East Renfrewshire Council bought an IT service desk digital solution for use in East Renfrewshire. The requirement is for a digital service supporting the council’s IT service desk, rather than general IT consultancy or equipment supply. The service falls within the broad computer and related services category (CPV 72000000).

The procurement is complete and was awarded to Freshworks, Inc. The council used a direct bid through the G-Cloud 14 framework, without publishing a prior call for competition. The procurement was organised as one lot. The contract is valued at £164,160 and was signed on 22 October 2026. The recorded outcome identifies the selected supplier, but does not state an award date or the evaluation criteria.

This award demonstrates demand from East Renfrewshire Council for a digital IT service desk solution, procured through the G-Cloud framework route. Suppliers considering similar future requirements would need to offer a solution suited to an organisation’s IT service desk and be able to compete through the relevant framework. The award provides no specific technical specification, service levels, integration requirements or accreditation criteria, so it does not establish that these were demanded. It does, however, show that a specialist digital solution provider can meet the council’s stated requirement.

How relevant is this notice?

Notice Information

Notice Title

IT Service Manager solution

Notice Description

Provision of IT Service Desk Digital solution

Lot Information

Lot 1

Provision of IT Service Desk Digital solution. Direct Bid via G-Cloud 14 Framework Agreement (RM1557.14)

Procurement Information

Direct Bid via G-Cloud 14 Framework Agreement (RM1557.14)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000846475
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567333
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£164,160 £100K-£500K

Notice Dates

Publication Date
26 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Renfrewshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GIFFNOCK
Postcode
G46 6UG
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
East Renfrewshire
Electoral Ward
Giffnock and Thornliebank
Westminster Constituency
East Renfrewshire

Supplier Information

Number of Suppliers
1
Supplier Name

Freshworks Inc.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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