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Provision of Wayfinding and Information Solution for Blind and Partially Sighted Passengers

CalMac Ferries Limited

This public procurement record has 1 release in its history.

Tender

26 Oct 2026 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

CalMac Ferries Limited is seeking a supplier to pilot a smartphone-based visual tagging solution for blind and partially sighted ferry passengers. The service is intended to improve passenger wayfinding and provide access to real-time information, with that information available in 36 languages. This is an accessibility and passenger-information technology service, rather than a purchase of ferry vessels or general IT support. The stated delivery setting is CalMac’s ferry operations in Scotland; the buyer is based at Gourock Ferry Terminal. The work combines an accessible user-facing solution, visual tagging and the provision or conversion of live passenger information across multiple languages. Suppliers with relevant assistive technology, passenger navigation or digital information platforms may find the scope pertinent.

CalMac invited offers through a single-lot tender using an open procedure. Bids were to be submitted electronically, with the submission deadline set for 30 November 2026 at 12:00. The contract period is stated as 1,800 days. The terms describe a fixed-price initial 12-month period, followed, subject to successful completion, by two possible 12-month extensions. Quality carries 60% of the evaluation and price 40%. Applicants must meet financial tests based on their latest published accounts: return on capital employed above zero, current ratio above one, gearing below 100%, and interest coverage of at least two. Bid validity runs to 31 December 2026. The published procurement value is not stated in the process data.

This opportunity is best suited to suppliers able to deliver a working pilot of smartphone-based visual tagging for passengers with sight loss, and to connect the solution with real-time travel information. The multilingual requirement involves making that information available in 36 languages, so capability in content localisation or translation integration is relevant alongside accessible interface and mobile technology expertise. The supplier must be able to work in a ferry passenger environment and demonstrate how its system will support practical wayfinding. CalMac requires the names and qualifications of staff assigned to the work, making a credible delivery team important. Financially, bidders need published accounts showing positive return on capital employed, a current ratio above one, gearing below 100% and interest coverage of at least two. Quality is weighted more heavily than price.

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Notice Information

Notice Title

Provision of Wayfinding and Information Solution for Blind and Partially Sighted Passengers

Notice Description

CFL is seeking a qualified Supplier to deliver a pilot deployment of a smartphone based visual tagging solution designed to support blind and partially sighted passengers. This solution will enhance CFL's wayfinding and will have access to real-time information, which will also convert to 36 languages.

Lot Information

Lot 1

CFL is seeking a qualified Supplier to deliver a pilot deployment of a smartphone based visual tagging solution designed to support blind and partially sighted passengers. This solution will enhance CFL's wayfinding and will have access to real-time information, which will also convert to 36 languages.

Renewal: Thereafter, the Framework prices for the listed items shall remain fixed for an initial period of 12-months. Upon successful completion of this period, the Contractor may be awarded the remaining 24-months of the Agreement, which shall be divided into two 12 month extension options.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000846616
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567361
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

63 - Supporting and auxiliary transport services; travel agencies services

CPV Codes

63724000 - Navigation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Oct 2026Yesterday
Submission Deadline
30 Nov 20262 months to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CalMac Ferries Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GOUROCK
Postcode
PA19 1QP
Postcode Area
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM Scotland
Local Authority
Inverclyde
Electoral Ward
Inverclyde West
Westminster Constituency
Inverclyde and Renfrewshire West

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567361
    Provision of Wayfinding and Information Solution for Blind and Partially Sighted Passengers - CFL is seeking a qualified Supplier to deliver a pilot deployment of a smartphone based visual tagging solution designed to support blind and partially sighted passengers. This solution will enhance CFL's wayfinding and will have access to real-time information, which will also convert to 36 languages.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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