SFRS - Control & Incident Room AV
Description: Shropshire Fire and Rescue Service (SFRS) seek to procure an integrated Audio-Visual (AV) and control room display system for the new Control Room and Incident Room located at Telford Central. The system is required to support 24/7 mission-critical operational environments, deliver enhanced situational awareness, enable multi-source visualisation, and ensure resilience during major and protracted incidents. This procurement ensures an open, fair, and transparent process while reflecting the extensive pre-market engagement and site assessments already undertaken.
Summary: The West Mercia Police and Crime Commissioner is overseeing a procurement process titled "SFRS - Control & Incident Room AV" on behalf of the Shropshire Fire and Rescue Service. This project aims to acquire an integrated audio-visual and control room display system to be deployed in the new Control Room and Incident Room at Telford Central. The system will support 24/7 mission-critical operations, facilitating enhanced situational awareness and resilience during major incidents. Currently in the planning stage, the procurement process has undergone extensive pre-market engagement. Key dates include a scheduled engagement milestone due by 14 January 2026, and the proposed contract period is from 1 April 2026 to 31 March 2028. The procurement falls under the services category with a focus on interactive voice response software development and audio-visual equipment, aimed at supporting mission-critical environments.