People Services Enterprise Platform
Description: This RFI seeks information from vendors regarding a HR/L&D and OD Enterprise platform (with CRM, Service Desk, Automated GenAI support, Forms/Workforces, intelligent automation/Agentic AI and single UI for all core connected systems) and the underlying data infrastructure/architecture (data layer to extract and transform/ write back into core People systems (multiple instances) and a cloud based data storage/processing layer) to inform a potential future procurement. Responses will be used to understand market capabilities, implementation approaches, pricing models, interoperability, security/compliance, and support options. This is not a tender and no award will be made based on responses. The responses will inform a Business Case to move forward to a tendering process.
Summary: Central London Community Healthcare NHS Trust is in the planning stage of the procurement process for the "People Services Enterprise Platform." This initiative centres around acquiring an HR/L&D and OD Enterprise platform, complete with CRM, Service Desk, Automated GenAI support, intelligent automation, Agentic AI, and a unified user interface for core connected systems. It also involves the accompanying data infrastructure, focusing on data extraction, transformation, and storage required for multiple instances within a cloud-based setting. Classified under IT software package, this procurement is particularly suitable for SMEs, while the engagement concludes on 18 March 2026 at Watford Road, London, HA1 3UJ, United Kingdom.