Find a Tender in Hounslow

LBH is seeking to commission: Financial Assessments - The Financial Assessments service calculates the contribution that people need to make towards their care. A financial assessment must take place to receive services from the Council. Financial Assessments: Our vision for the Financial Assessments Service: Provide accurate, timely and person-centred assessments of individual's financial situation and proactively look to maximise a client's income through holistic support to access welfare benefits. To ensure that the assessment process works effectively as part of an overarching client contributions service. To deliver a service that contributes to the reduction of overall debt. Current performance 100% of financial assessments in 2024/25 were processed within 10 working days, or 15 working days if a visit is required (on receipt of all information), exceeding the 95% target This KPI is based on the time that the assessment is sat with the Financial Assessments team, the outcome of assessments may take longer because input from other teams is required or more information may be requested, in which case the clock is stopped until it returns to the team  508 financial assessments, including new assessments and reviews, were carried out in 2024/25  127 home visits were carried out to complete an assessment or review in 2024/25  Current contract cost Annual core contract cost: £379k Objectives Lower contract cost by min 10% Improve accuracy of the assessments Monitor customer contact and satisfaction Maintain performance Prevent negative impact on accumulation of debt Automate processes wherever possible Ability for customer to self-serve wherever possible [...]

LBH is seeking to commission: Payroll: the service includes payroll for Council officers, staff based in schools and other external clients, staff employed by council companies - LNH trading company, pensioners in the Hounslow Local Government Pension Scheme, payment of Councillors allowances and expenses and periodic elections payroll when required. Trading Company's payroll service is based on the same specification as the service received by the Council. System administration for the HR system iTrent (provided by the current supplier) and the HRP/Schools portal Vision: Our vision for the Payroll Service: To provide seamless, efficient and transparent payroll and pensions services for Hounslow employees and pensioners, its companies' employees and external clients (e.g., schools). The Payroll services will be fit for purpose for the specific requirements of these different clients. The service will ensure that payroll is accurate and on time, and that pension contributions for all pension providers, tax and other deductions are administrated correctly. Our vision for System Administration Service: To actively support system developments and upgrades to ensure that the system in use meets the needs of the organisation. We want to provide a responsive service that addresses issues with the HR system in a timely manner and provides data and reports when required, as well as offering support and training for the end users of the HR system. The service will support the organisation to deliver its People strategies and policies effectively.  Current performance In 2024/25 payroll accuracy has consistently been over 99.90% In 2024/25 there were a total of 180,001 payrolls, 90,678 were pensions  1,472 new queries [...]

London Borough of Hounslow is undertaking a strategic review of its Enforcement services which operate in the public realm - including Parking, Environmental and Licensing Enforcement, CCtv Monitoring, and elements of Trading Standards and Regulatory Service.   This work forms part of the Council's broader strategic objectives to modernise public service delivery, improve customer outcomes, support environmental goals, and achieve best value.  The Council seeks to appoint an experienced consultant / consultancy to support the development of a robust Options Appraisal process, with the aim of identifying and evaluating potential future delivery models that align with best practice, strategic goals, technological innovations, and evolving local needs.  [...]

LBH is seeking to commission Sundry Debt Collection Services, including the collection of sundry debt, leasehold debt, major works debt, housing benefits overpayments, former tenant arrears (FTA) and Adult Social Care debt. Vision: To maximise income to the council through a proactive, seamless and efficient Sundry Debt Collection service that operates with clarity, control, and flexibility. We will maintain a commitment to timely billing arrangements, transparency, data-driven decisions, alignment with court protocols and the consistent application of the relevant debt policies in the delivery of the service. Service data will be of a good quality and used to build a single view of debt.​  The service will have measures in place to encourage the right behaviour from our debtors. We will have an effective recovery process in place which will provide debtors with a clear understanding of the consequences of non-payment, as well as ensuring that effective support is provided to people in debt, such as providing or signposting them to debt advice. ​  Departments will be able to navigate the processes in place easily, enabling them to respond to queries about charges or to confirm payment status and provide or withhold the service if applicable, however we will promote self-service options to reduce the need for queries.  Current performance 30,630 sundry debtor invoices were raised in 2024/25, with a total value of £85m Currently collecting 97.8% of sundry debt within 60 days of the due date and their The overall sundry debt, at the end of March [...]

LBH is seeking to commission: Accounts Payable (also provided to LBH trading company) Rent accounting Housing Rent Collection (optional) Vision: Our vision for the Accounts Payable: Our vision is to provide an efficient and transparent Accounts Payable service that ensures timely and accurate payments to vendors, suppliers, and service providers. The service should enable service users to self-serve and for automation to be in place where possible. We are committed to transforming payment processes, minimising errors, and ensuring the responsible management of public funds. Processes should be constantly reviewed and continuously subject to improvement. Our vision for Rent Accounting: To maintain clear, up-to-date records for each tenant, providing transparent statements, and ensuring that updates and changes are processed in a timely and accurate manner. To ensure that the service and its processes work effectively and in a joined-up way with the Housing Income service, as well as there being a clear understanding of the roles and responsibilities of the service. Housing Rent Collection: To provide an efficient, accessible, and customer-focused rent collection service that ensures timely and accurate receipt of payments. The service will focus on the maximisation of rent collection. As well as, promptly providing support to tenants enabling them to maintain their rent payments and manage other financial commitments. The service will work closely with tenancy management, benefits and homelessness functions to provide effective, holistic support for tenants, to help sustain tenancies, ensure they get what they are entitled to and to fulfil the Local Authorities responsibilities [...]

LBH is seeking to commission: Payroll: the service includes payroll for Council officers, staff based in schools and other external clients, staff employed by council companies - LNH trading company, pensioners in the Hounslow Local Government Pension Scheme, payment of Councillors allowances and expenses and periodic elections payroll when required. Trading Company's payroll service is based on the same specification as the service received by the Council. System administration for the HR system iTrent (provided by the current supplier) and the HRP/Schools portal Vision: Our vision for the Payroll Service: To provide seamless, efficient and transparent payroll and pensions services for Hounslow employees and pensioners, its companies' employees and external clients (e.g., schools). The Payroll services will be fit for purpose for the specific requirements of these different clients. The service will ensure that payroll is accurate and on time, and that pension contributions for all pension providers, tax and other deductions are administrated correctly. Our vision for System Administration Service: To actively support system developments and upgrades to ensure that the system in use meets the needs of the organisation. We want to provide a responsive service that addresses issues with the HR system in a timely manner and provides data and reports when required, as well as offering support and training for the end users of the HR system. The service will support the organisation to deliver its People strategies and policies effectively.  Current performance In 2024/25 payroll accuracy has consistently been over 99.90% In 2024/25 there were [...]

LBH is seeking to commission: Financial Assessments - The Financial Assessments service calculates the contribution that people need to make towards their care. A financial assessment must take place to receive services from the Council. Financial Assessments: Our vision for the Financial Assessments Service: Provide accurate, timely and person-centred assessments of individual's financial situation and proactively look to maximise a client's income through holistic support to access welfare benefits. To ensure that the assessment process works effectively as part of an overarching client contributions service. To deliver a service that contributes to the reduction of overall debt. Current performance 100% of financial assessments in 2024/25 were processed within 10 working days, or 15 working days if a visit is required (on receipt of all information), exceeding the 95% target This KPI is based on the time that the assessment is sat with the Financial Assessments team, the outcome of assessments may take longer because input from other teams is required or more information may be requested, in which case the clock is stopped until it returns to the team  508 financial assessments, including new assessments and reviews, were carried out in 2024/25  127 home visits were carried out to complete an assessment or review in 2024/25  Current contract cost Annual core contract cost: £379k Objectives Lower contract cost by min 10% Improve accuracy of the assessments Monitor customer contact and satisfaction Maintain performance Prevent negative impact on accumulation of debt Automate processes wherever possible Ability for customer to self-serve [...]

LBH is seeking to commission: - Revenue Collection covering collection and administration of Council Tax and Business Rates - Benefit Administration covering Housing Benefit, the Local Council Tax Support Scheme, Discretionary Housing Payments (DHP) and Discretionary Local Crisis Payments (DLCP) - Revenue and Benefits Customer Services (optional) - Education Services including Free School Meals and Uniform Grants Revenue Collection (council tax, business rates): Our vision for the Revenue Collection Service: The vision for the Revenue Collection service is to maximise collection through an accessible and fair service that makes it easy for residents and businesses to meet their obligations, while offering support and guidance when needed. Use technology and data to ensure the most effective collection techniques are applied through segmentation. To continually work to maximise the tax base for collection. Utilise the data gathered through the Revenue Collection service to improve business intelligence across the organisation. Current performance Council Tax · The Council Tax base at the end of FY2024/25 2025 was 111,267, with a net collectable debit of £185.2m · The collection rate for 2024/25 was 97.1%, for exceeding the baseline target of 96% · Over the last five financial years (2019-24) Hounslow's collection rate has been above the mean for London Boroughs (excluding City) · In 2023/24 Hounslow had the sixth highest collection rate amongst the other 32 London Boroughs · For 2024/25 Council Tax arrears collection (including costs) outturn was £7.4m, which is a 10.4% increase in the arrears collection from 2023/24 · 62.57% by direct debit in 2023/24,1 which is below the mean for London Boroughs Business Rates · The Business Rates [...]

London Borough of Hounslow is undertaking a strategic review of its Enforcement services which operate in the public realm - including Parking, Environmental and Licensing Enforcement, Waster Services, CCtv Monitoring, and elements of Trading Standards and Regulatory Service. This work forms part of the Council's broader strategic objectives to modernise public service delivery, improve customer outcomes, support environmental goals, and achieve best value. The Council seeks to engage with the market to assess the range of new and emerging technologies in the space and explore opportunities to potentially to work in partnership with third-party suppliers to deliver innovation and efficiency in its Enforcement activities. [...]

London Borough of Hounslow is undertaking a strategic review of its Enforcement services which operate in the public realm - including Parking, Environmental and Licensing Enforcement, Waste Services, CCTV Monitoring, and elements of Trading Standards and Regulatory Service. This work forms part of the Council's broader strategic objectives to modernise public service delivery, improve customer outcomes, support environmental goals, and achieve best value. The Council seeks to engage with the market to assess the range of delivery options and potential to work in partnership with third-party suppliers to deliver innovative, future-proof, effective services that deliver best value for residents. [...]