Award

DCH Service Desk System

DORSET COUNTY HOSPITAL NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

29 Dec 2025 at 09:09

Award Notice
Summary of the contracting process

The procurement process for the title 'DCH Service Desk System' has reached the award stage. The contracting authority is Dorset County Hospital NHS Foundation Trust, located in Dorchester, United Kingdom. This contract, classified under the industry category of software package and information systems (CPV code 48000000), pertains to goods procurement using a selective procurement method via a framework agreement. The tender concluded on 24th December 2025, and the contract is due to commence on 1st May 2026, lasting until 30th April 2028. The award, valued at £73,101, was granted to TOPDESK UK LIMITED.

This tender presents significant business growth opportunities, particularly for firms specialising in delivering software solutions and information systems. Though this specific contract was not open for SMEs and VCSEs, organisations with capabilities in managing large-scale software service desks could have found this opportunity advantageous. Businesses with the capacity to leverage framework agreements would be well-suited to engage in similar future procurements.

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Notice Information

Notice Title

DCH Service Desk System

Notice Description

DCH Service Desk System

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-000ad3ae-a48c-4d8c-bde4-6f044439a169
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8c1ac9b9-6cff-407d-85b9-90d15cc86eb2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£48,374 Under £100K
Lots Value
Not specified
Awards Value
£73,101 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Dec 20251 months ago
Submission Deadline
24 Dec 2025Expired
Future Notice Date
Not specified
Award Date
24 Dec 20252 months ago
Contract Period
30 Apr 2026 - 30 Apr 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DORSET COUNTY HOSPITAL NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DORCHESTER
Postcode
DT1 2JY
Post Town
Dorchester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK64 Dorset
Delivery Location
Not specified
Local Authority
Dorset
Electoral Ward
Dorchester West
Westminster Constituency
West Dorset

Supplier Information

Number of Suppliers
1
Supplier Name

TOPDESK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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