Award

Teams Telephony Project (Procurement of Clobba)

LEICESTERSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

30 Sep 2022 at 14:42

Summary of the contracting process

The Leicestershire County Council has awarded a contract for the Teams Telephony Project (Procurement of Clobba) to Trustmarque Solutions Limited. The contract, valued at £66,555.67 GBP, falls under the services category. The tender process was completed, with the contract period starting on October 3, 2022, and ending on October 2, 2023. The tender closed on September 22, 2022.

This contract presents an opportunity for businesses in software packages and information systems to provide services to Leicestershire County Council. Companies that can offer self-service functionality for managing call queues and reporting are well-suited to compete. The Council's preference for third-party products that meet these requirements suggests an opening for innovative solutions in this area, providing a chance for growth and collaboration in the software services industry.

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Notice Title

Teams Telephony Project (Procurement of Clobba)

Notice Description

Service areas require self-service functionality to manage the membership, opening hours and messages, as well as reporting to establish if there are any issues regarding the operation of their Teams call queues. Self service call queue management was previously available in Skype however reporting was provided via the provision of bespoke reporting which is no longer possible. Therefore, procurement of a third party product which can meet the self-service and reporting requirements is required.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0029f5cf-bd4c-4f28-bd9d-c44904d9f14a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/187fc2d8-78fb-44bc-a215-a85c9429426a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£66,555 Under £100K
Lots Value
Not specified
Awards Value
£66,555 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Sep 20223 years ago
Submission Deadline
22 Sep 2022Expired
Future Notice Date
Not specified
Award Date
22 Sep 20223 years ago
Contract Period
2 Oct 2022 - 2 Oct 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LEICESTERSHIRE COUNTY COUNCIL
Contact Name
BeiBei Liu
Contact Email
beibei.liu@leics.gov.uk
Contact Phone
+44 1163052364

Buyer Location

Locality
LEICESTER
Postcode
LE3 8RA
Post Town
Leicester
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Blaby
Electoral Ward
Glenfield Faire
Westminster Constituency
Mid Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

TRUSTMARQUE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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