Award

Voicescape Collections (Summons) Renewal via G-Cloud

DURHAM COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

20 Sep 2023 at 13:57

Summary of the contracting process

The Durham County Council has awarded a contract for the renewal of the Voicescape Collections system for billing services. The procurement process was conducted through a selective method, calling off from a framework agreement. The contract value is £55,706 GBP, with a contract period starting on September 1, 2023, and ending on August 31, 2024. The tender was initiated on G-Cloud under the classification of Billing System and is suitable for SMEs and VCSEs. The procurement stage is at the award phase, with the award date being September 19, 2023.

This tender presents an opportunity for businesses specialised in billing systems, customer relations management software packages, and collection agency services. Companies offering such solutions and services, especially SMEs and VCSEs, are well-suited to compete for this contract. The contract allows for potential business growth over the 12-month initial period and a possible 12-month extension. Interested parties can reach out to Christine Little at Durham County Council for further details.

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Notice Title

Voicescape Collections (Summons) Renewal via G-Cloud

Notice Description

Renewal of the Voicescape Collections system, following successful proof of concept and implementation of the system. G-Cloud 13 utilised for direct award for 12 months plus 1 x 12 optional 12m extension

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-008a927c-cf4e-455f-a991-2010c78840b5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cfd289e0-5738-4240-b92a-f4043a9dd8aa
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

48444100 - Billing system

48445000 - Customer Relation Management software package

79940000 - Collection agency services

Notice Value(s)

Tender Value
£55,706 Under £100K
Lots Value
Not specified
Awards Value
£27,853 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Sep 20232 years ago
Submission Deadline
31 Aug 2023Expired
Future Notice Date
Not specified
Award Date
18 Sep 20232 years ago
Contract Period
31 Aug 2023 - 31 Aug 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DURHAM COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 5UQ
Post Town
Durham
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC North East (England)

Local Authority
County Durham
Electoral Ward
Neville's Cross
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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