Award

GB-Liverpool: EM152 - Replacement of Service Management System

LIVERPOOL SCHOOL OF TROPICAL MEDICINE

This public procurement record has 1 release in its history.

Award

05 Mar 2026 at 15:10

Award Notice
Summary of the contracting process

The Liverpool School of Tropical Medicine (LSTM) has completed the procurement process to award a contract for the replacement of its service management system, under the title "GB-Liverpool: EM152 - Replacement of Service Management System." This initiative falls within the information systems industry category, specifically concerning software package and information systems. The procurement was conducted using an open procedure, allowing wide participation in the tender process. Though the tender stage concluded on 14th October 2025, the contract commenced on 16th March 2026 and will remain active until 15th March 2031. The procurement aligns with LSTM's strategic objectives and operational needs, providing services within the North West region of the United Kingdom.

This contract presents significant business growth opportunities for small or medium enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), due to the nature of the services required and the open procedure employed. Businesses specialising in modern service desk solutions and information systems would be particularly well-suited to engage with this tender. The award has been granted to iService Solutions Ltd, a large-scale supplier, reinforcing the competitive scope of the procurement process. By participating in similar tenders, companies can secure a foothold in the public sector market while contributing to LSTM's operational advancements.

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Notice Information

Notice Title

GB-Liverpool: EM152 - Replacement of Service Management System

Notice Description

LSTM is seeking to procure a modern, comprehensive service desk solution to support its future operational and strategic needs. The existing contract for the current system concludes on 31st January 2026, providing an opportunity to review the market and identify a solution that best aligns with LSTM's evolving requirements. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0092fd4c-0869-44c4-a564-1ff0ebf2ef18
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b909813e-4a97-4ec0-a05e-3f14e52641c5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48810000 - Information systems

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
£1
Contracts Value
Not specified

Notice Dates

Publication Date
5 Mar 20261 weeks ago
Submission Deadline
13 Oct 2025Expired
Future Notice Date
Not specified
Award Date
26 Feb 20262 weeks ago
Contract Period
16 Mar 2026 - 15 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVERPOOL SCHOOL OF TROPICAL MEDICINE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 5QA
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Brownlow Hill
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

ISERVICE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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